BestWay Mechanical

Scott B.

That are a joke and rely on Home Warranty companies. Please make sure you don't trust them

Lindsay C.

We had BestWay come out for an AHS warranty call. Communication was clear, they worked with our schedule, and the technician diagnosed our HVAC issue quickly and effectively. We are thankful they got our heat working expeditiously, especially with cold temperatures settling in! Thanks, BestWay.

Keely Y.

BestWay Mechanical should be out of business! Not only did they completely incorrectly diagnose my heater problem, they either didn't tell me the cause of the supposed issue or they lied to the Home Warranty company about the issue. I had to pay to have a second opinion come out and fix the issue for 1/10 of the price BestWay would have charged. DO NOT USE THEM!

Levente K.

Got them assigned to my heat pump issues from AHS. Tech comes out, determines compressor is broken. Tells me he will file paperwork with AHS and get it replaced in a couple of days. 15 days later issues still was unresolved. Had to call AHS to find out status, since company is almost impossible to reach. AHS told me that they where informed that the unit only makes a noise and it is not defective. I cannot in good faith recommend this kind of service to anyone.

Jason E.

Awful experience. Devon showed up at 5p instead of 2p as promised. Spent all of about one minute in our bathroom without asking any questions then lied to our home warranty company so they would deny our claim. I have been unable to confirm that the owner or Devin are even licensed plumbers. When I asked for documentation that they are I was told by Wendy that she did not have those records on hand. Said she would pass my request along to the owner. Been two days and still no call.

Bree B.

I give them ZERO STARS. Bestway Mechanical came out to my home after I called American Home Shield (AHS) in Aug to fix some plumbing issues I had. I had to go back and forth with them on getting my replacement part then but they finally got it in after I spoke to a supervisor since the other two reps seemed not to care and would leave me on hold. The beginning of last week we smelled gas and called the gas company, they came out and turned off our gas because there was no shut off for the pipe leading into our gas meter that was leaking. The gas company told us we had to get a plumber to cut off the pipe and have the piece left on the gas meter capped off and the gas company would come back out and turn the gas back on. I called Bestway Mechanical and spoke with Beth who said since I was an AHS customer, I would need to go through them so they could give them an order. She called them on 3 way to make that happen and when asked if the pipe was on the inside she told them yes. When I spoke to the technician Dusty who came out he said it was not covered under my home warranty because even though the pipe started on the inside it ran outside and underneath the ground. He said he would have to dig up the pipe in order to disconnect it. I knew that was a lie because the gas person told us what had to be done. Plus we had something like this done at our old house. Dusty insisted he had to dig it up. That would have cost us $2,500 according to him. So I told him I'll call another plumber. Mind you I already paid them $75 service fee to come out which I would not get back. At that point, Dusty realized he could just cap it off at the meter and that would be $200 on top of the $75 I already paid. Given I would I have to get more estimates and needed our gas turned back on, I paid what I thought was an overcharge. He was finished in less than 20 minutes. I will have AHS remove Bestway Mechanical from the list of contractors to send out to my home. IAfter dealing with Beth and Dusty and their lies I'm done. I will also be letting my clients know not to use them. They have proved they will do anything to make a Thousand Dollars off of a client. I just noted on my credit card bill today that they also charged me an Extra $6 for using my credit card without telling me. Yes, I disputed it. One deceitful Lie after another.

Katie J.

We had a TERRIBLE experience with this company. They are extremely hard to get in touch with, we left multiple messages and sent multiple email with no response. For the first appointment the tech left my husband a message that he was on the way, and so my husband let me know. He never showed and it took 2 days to get in touch with them and the excuse was that since my husband didn't call him back, he didn't come. Ridiculous. Took another week to get another appointment after we had AHS put in the call since no one responded to our calls. I could go on, but the bottom line is they are terrible and rude, and there are so many other companies out there that will treat you well, so chose another company.

Martin C.

I really was disappointed by this company due to the lack of communication from their home office. I also disagreed with their additional charges when making a payment. That being said, the employees that visited my house were always polite and professional. They worked hard and efficiently.

Edwin T.

Very poor customer service. I called this company and spoke with Kelley(Dispatcher). Kelley was very disrespectful and very sassy during my call. My only goal was to ensure the technician was going to make the appointment time because their was only 30 minutes left before the technician would be deemed late.

Jennifer R.

Do not use this company! They merely band aide the issue and they are extremely hard to get in contact with. They will not call back for days for an emergency issue with an AC unit, while the temps outside are nearing 100 degrees.