BestWay Mechanical

Sabine A.

Never again will I use their services. The technician called me once to tell me he was here. I called him back several times and left messages and he didn't answer. I finally called the office and Beth was unconcerned that he left. She said they called several times when actually they called once and I tried calling back. They refused to come back although I missed him by 2 minutes. They said they could reschedule 2 days later. And did not allow me to speak with the manager. I should've looked at the reviews before booking with them.

Keilon J.

Worst service provider I've ever worked with. Was contracted by AHS and I am throughly dissatisfied with the service. The guys wreaked of BO & were not informative. No answer when calling the office. AC broke beginning of July and it took them 2weeks to """"fix"""". Run from this company....RUN

Sian B.

Tried to get a price quote on a service they previously inspected. Called the main number and they referred me to a different number. I don't know if that number is in service or not but I only get a busy signal during business hours.

Pieter D.

The reviews for this company is correct - AHS uses them, but the service is absolutely pathetic. They gave me a 4 hour window in which they would turn up - it is now more than 2 hours after the end of the window and they have not turned up or called to say that they will be late. I have tried multiple times to phone them, and the phones remains unanswered. I spent half an hour on the phone with AHS who also tried getting hold of them - no answer.

Katy F.

The only reason they get two stars is for the nice guy, David. He finally got there and got my AC running. It took about 3 weeks for them to get it together with technicians, parts, etc. Find someone else.... just not worth it

Dennis M.

Just say No! A total waste of time and money. Do not use either AHS or Bestway, they are rude and can care less about you issue. they just want your money..... Best way my @, It's the Worst way. You will be better off lighting a match to your cash. Lowest of the Lowest in Integrity and Customer Service.

Suzy H.

After two attempts I was finally able to be serviced. I requested a late appointment and a receptionist told me that she could not guarantee it so I missed my first appointment because the worker promise me a 30 minute window but honestly gave me a 10 minute window. I gave them a desk number to call since my cell phone doesn't work in my office he called neither he called my brother who's the home owner that lives in another state. We expressed numerous times that I am the current resident. So my last appointment she couldn't verify my time so I took off work from 1-5 expecting the technician and he did not show up until 6 O'CLOCK!!!! He came in my home for a total of ten minutes and guess what?! MY air is broken again two weeks later!

Chinasa H.

Customers beware! AHS sent them out to my house to repair my air conditioning unit. They looked at the unit and saw that a squirrel was inside. They told my husband to remove it and restart the system and it might work again. He followed their directions and it worked. The next day AHS called and said that they reported that the squirrel had chewed through the wiring. First of all, they could not see the wiring because the squirrel was blocking it. This was a bold face lie. AHS is sending another company out to confirm that the wiring was not chewed through. Do not use Best Way Mechanical! They really need to change their name to Worst Way Mechanical!

Maryanna T.

Bad, bad experience. Had to wait three business days for them to come and fix our air conditioning. We were out of town when they supposedly fixed it. Came back and it wasn't repaired. Wired completely wrong. We called back and they can't come out to fix their mistake for another three days. We are now on 14 days without air-conditioning. I have no idea how businesses like this one stay in business. I guess it is because they are a vendor that American Home Shield uses.

Emily S.

Bestway was called through my home warranty company for an issue related to water in my drip pan in one of my units in the attic of my house. The water in the pan was noted to the dispatcher who called from Bestway the day before the visit. The technician arrived at my house almost 2 hours after the 8am-12PM window of time provided. While nice, he was confused about what was on the work order as there was another issue with the air working in addition to the water pan. I was told that he could only work on one issue because he was too busy and had 9 other calls to take care of. He looked at both units because we weren't sure which unit was upstairs/downstairs. He deemed that the water was not really an issue and we should just either unclog the line ourselves or get the units maintenanced. He then decided to look at the other unit and diagnosed the issue as a bush near the compressor as being too close and we should trim it or cut it down. He then told me that he added a touch of freon to both units and that all service calls almost always include a topping off of freon because a minimal amount will always be lost when serviced. He took a sharpie and marked which unit was which (he marked them incorrectly) The next day, my AC shut off because the water in the pan had gotten so much that the sensor shut off to the unit to prevent flooding. I had to remove gallons of water with a bucket in order for the unit to turn back on as it was over the weekend. Since then, the mechanic, Mark, from Bestway has denied putting freon in either unit, and has refused to come back out until maintenance is done. In the meantime, I am left with no AC unless I want to go my attic and remove buckets of disgusting water. Thanks Mark and Bestway Mechanical- top notch customer service!