Bestline Plumbing

Tim N.

NEVER use him!

Charged us $69 for a furnice check but didn't perform the job as advertised. He claimed it was too dirty. Even when offering to get it cleaned, he refused to come back.

David is very rude and scams you for your money.

Kenny M.

Worst customer service experience I have ever encountered. I gave them a call to unclog the pipes in my house. He wanted to know the exact problem that I was having and I explained it to the best of my ability (I'm not a damn plumber). He complained that I wasn't explaining well enough and that it would be a waste of time to come if I didn't know what was wrong. He told me to find someone else to help me and abruptly hung up on me. It's surprising because their flyer states that estimates are free and yet he had the nerve to treat a potential customer so rudely. How do you do an estimate if you don't come to see the problem?
The funny thing is that they lost a lot of money because it cost me a couple thousand to fix with another company.

Ally H.

After getting an employee out to our house, quoting us roughly $279 for a small part (that costs $10 for a replacement), the employee then came back the next day with the part and changed his quote to over $400. After politely telling him that we would not be needing his services due to the price, the employee angrily started packing up his things and storming out of the house. We thought that that was the end of it, until we noticed that in his huff, he turned off our water and, after hiring another plumber to come give us his opinion on it, apparently the angry plumber snipped our gas line to the water heater, causing this $120 problem to now turn into an actual $450 problem that is now forcing us to completely replace our water heater. After trying to call Bestline back, the man on the line claimed that the employee said he was cursed out and that we were extremely rude to him. This was a complete lie, but even if it were true, is that the appropriate action to take if a customer is being rude? No. Because now we will be forced to try and sue this company for something that was completely ridiculous. Please avoid this company at all costs.

Tracy N.

The gas company had capped off a gas line to the chimney to my detached family room (that we never use anyway) due to a leak, but the cap also cut off the line to my water heater and I didn't want to go without hot water at all. Bestline came out right away to fix the line and restore the water heater connection, all on a late night Sunday. My water heater (at least 13 years old) was on its last legs so they replaced that the next day without charge for the gas repair. Great service by Leonard and his team.

Mal K.

Don't waste your time with them. I had an appointment with a 3 hr window, but nobody showed up. when I called the main office in Gardena, they didn't even have me on their schedule. Tried to give them business, but one can't run on that way. Pissed me off, so here's my review - all bad, Get somebody else. Unreliable and don't seem to care either!!

Mr. M.

Had an appointment window for 12-3. No call. No show. Called the ""office"" several times and got the runaround from everyone that answered the phone. At 4pm they stopped answering the phone completely. Don't worry. I will never call your ""business"" again. And while you're at it, stop leaving these cheap ass magnetic calendars on my door step. You'll never get my business or any of my neighbors business. Ever. Now take that to the bank!! You wasted my entire day so I'm going to make sure we hit you where it hurts. That's in your pocket.

Caroline L.

What a waste of time and rude!

My mom made an appointment with them and about 20 minutes before they are supposed to show up they call and say they can't make it that day. So they rescheduled to the day after and my mom agreed.

Come the day after and it's 20 minutes or so past the time they are supposed to show up so my mom calls them for status and they give her some BS excuse and before she was finished they hung up on her.

Mom calls me and tells me about it and I look them up on Yelp and I can't say I'm that surprised about the low rating.

So yeah, they wasted 2 days of our time and have the audacity to be rude and hang up on us. If you value your time and any kind of decent customer service, call somewhere else.

Cris S.

I wish i can give them negative zero review. Guys, guys , Before calling a plumbing company do your research first. This company is the worst just like what other reviews says. The guy came out charging me $800 and later on he said theres alot more more to do and hiked up the price to $4800 he said and he needs to repipe the whole thing . I GOT a second opinion from another plumbing company and said it doesnt need the whole repipping thing. Do not believe this company they will rip you off. They are just trying to get money from you. Always do your research !

Danielle C.

This company is the worst. My mom has a contract with them for the terrible job they did and they aren't honoring her contract and are trying to charge her extra for what is supposed to be covered in the contract. David yelled at my mom on the phone and is very unprofessional. If I could give negative stars I would.

Diana P.

What horrible customer service. We called to inquire about drain repair and when asked if we could get someone out after the hours of 5 pm we were told that they don't do FREE estimates after hours. When we asked how much they would charge to come out after hours the guy replied that he didn't do estimates ""after hours"" PERIOD. My husband explained that we work 9-5 but he's available on Fridays and the person he was on the phone with hung up on him!! I wish yelp would allow for 0 stars.