Best Plumbing & Remodeling Inc

Amy S.

They are great. Very reliable and you can trust they will do a good job. The only reason I can't give them 5 stars is because we had to call them back and stay on top of them to make sure they were coming out. They are so busy right now, we just had to make sure we didn't fall through the cracks. The service and people are great though!

Greg B.

Had Best Plumbing come out to repair faucet on a bath tub. The tech looked at the problem and told me that he might have to open the wall to replace the faucet if he could not repair it. Fortunately, he was able to correct the problem without opening the wall -- but I was impressed that he told me up front the situation. Was prompt, courteous and the price was right at what was estimated (and hour service call and the parts). Highly recommended.

Andrew J.

Called in the morning, plumber was there in the afternoon to remove a rusted out sink faucet and install it's replacement. A challenging removal that I as semiskilled homeowner didn't feel comfortable doing myself. Good call - the right person, with the right tools, the right parts, and the right skills got it done right the first time. It would have taken me multiple trips to the hardware store to get what was needed to do this job. Thanks!!

Lott 9.

Bad Experience Used best plumbing for bathroom remodel: New Tub & Shower fixture install. B.P Tech sent opened new Moen bath fixture box and removed and installed. I asked about Tub spout. Tech stated a slip-on with Hex wrench screw tighten install after tile install. Paid cost in full $$$$. Tiles were installed and tried to install Tub spout. No-Go. Pipe installed by Tech requires threaded end for tub spout. Tech came out and charged AGAIN for 1st install done Incorrect. PAID 2X for same job. UPDATE 07/14/18: Shower valve handle is loose. Headed to Home Depor to buy tool to tighten

Kevin U.

When I called them up they said they would be out within 2 hrs. The called me up 30 minutes later and said the guy was on his way. He came out used his pluming snake and was done in like 30 minutes. Then he hands me a bill for $225. The lady on the phone told me it was $100 to come out and the $45 an hour after that. He said they had a flat rate of $225. Nobody told me that and that is crazy. I would never have used them. Get all costs up front with these guys.

Marcie D.

I contacted this company to install bathroom sink hardware (2 new and 2 pre-existing) after I had new countertops installed. Unfortunately I did not purchase the entire components for the pop-up assembly for the 2 sinks with older hardware. The workers realized the missing pop-up assembly parts, and informed my son, who called his father (as I was out of town on business) The workers stated they were unable to locate the required parts at the local Home Depot (2 miles from our home). So the two drains in the master bathroom were left unassembled and non-usable. First Issue Those workers left and never informed my son nor did they leave any bill or correspondence of any kind. But I did have a check already signed in which my son was instructed to fill in the amount. Second Issue The workers stated they were unable to locate the necessary equipment to complete the work. Although, I went to Home Depot on the following day and purchased the parts that were readily available. I received the bill a few days later and called the manager to discuss the amount (this was not a detailed bill). I found the amount to be excessive and the bill did not provide details on how the fees were constructed, especially since the work was incomplete. I requested a detailed bill, this was my 1st request. The manager offered to have workers return and I clearly stated to him that if there was going to be an additional charge then don't bother. Third Issue The workers did show up within the next week, and yes they were planning on charging me, even though I clearly stated to the manager to only send workers if they were going to complete the work without additional costs. While awaiting the detailed bill I received 3 calls requesting payment. I reiterated on those calls that I had requested a detailed bill, which I had yet to receive. A month later I finally received the detailed bill. Fourth Issue It took 34 days and 3 phone calls to receive the detailed bill, what I had been requesting all along.Then soon after another call requesting payment which I stated my husband would take care of on the weekend when he pays the bills. A few days later I was sent a certified letter threatening me to place a lien on my home plus their letter stated that a detailed bill was left at my home, which was a lie. So the high fees for a job incomplete for simple hardware pieces that were readily available at Home Depot, plus the idea to charge me again to finish the job, and then to not provide a detailed bill for over a month after numerous requests and then turn around and threaten me with a lien on my home leaves me wondering how this business performs with: LACK of ACCOUNTABILITY and TRANSPARENCY and an obvious ongoing INEFFECTIVE COMMUNICATION, to consumers like myself. So BUYER BEWARE!!. Also I wrote them a letter explaining in detail all the events and I never received any response, nor apology. I gave them ample time before I decided to start providing this well-deserved negative review on their business practices.

Laurie P.

I used to recommend this plumber but unfortunately, I cannot anymore. After living here 24 years they have really let me down. Came into my home in January to replace my kitchen faucet. Left me with no water supply line to my dishwasher. When I noticed my dishwasher no longer was working I called them to inquire if something they had done might have been the problem. I was assured it wasn't the case so I called a repair person to come and fix my dishwasher. Went without this appliance for over a week (with company in my home - huge inconvience) and took off from work to wait for dishwasher repair. Only for him to discover my water had been shut off to the dishwasher! No problem with the machine it was caused by someone working under my sink!!! Had they ONLY come back the next day to take a peek and see. After spending $230 for the sink faucet installation I was given a $65 credit back. NOT at all acceptable --- I wrote a letter and never head back from the owners. Very disappointed ... the technicians were very nice but people need to own up to THEIR mistakes and for a plumber I have ALWAYS used to be treated in this manor is unacceptable. I can no longer recommend this company.

Lori G.

Today was the second time I have used Best Plumbing. Called on a Sunday and received a return call from Craig within 15 mins. Since I was waiting until Monday to have the work done (for cost purposes), they said they would call me Monday to schedule. Pretty much first thing this morning I received a call from Bonnie. They showed up exactly when they were supposed to, addressed and resolved the issues fairly quickly, were very pleasant and professional, and once again were less expensive than I expected. Anyone that has hired plumbers know that this does not happen very often. These are definitely the guys I will continue to call for my plumbing issues.

Steve And Gaby N.

Quick, courteous and knowledgeable. One of our pipes cracked due to sun exposure, we tried to patch it for a temporary solution but rapidly became worse ... We called after seeing some of the reviews, and wanted to get a local business. In less than 20 minutes after the call they showed up. Father and son I believe, what a nice team! I was charged for the hour -which is their minimum, and now everything is working correctly. I think it was all fixed in lest than 20 minutes, no time wasting. Will definitely recommend and call again if I'm in need of a plumber or remodel. Thanks !

Leo II ..

Called around and finally went with this place since it was near-by with good ratings. I called and spoke to Heather, who was very helpful in providing all the info I needed as well as setting up my appt for the next day which was great. The tech """"Nick"""" came in the time-frame as they stated and got on the job. He was a nice guy who gave me instructions on what he was doing as well as other helpful plumbing advice for the future. He repaired the shower head within minutes; installed the new parts and was on his way in less than 30min. Outstanding customer service. We will def call in the future if in need of plumbing work as well as recommend others.