Best Choice Plumbers LLC

Barry R.

Justin was excellent. Courteous, knowledgeable and efficient. Work done is fine. Will use this company again

Josy S.

Usually i take the negative feedback from yelp with a grain of salt as most people are have their own idiosyncrasies that push their buttons.

However, this company has managed to live up to all of their reputation flawlessly!

1) Heidi! Their self proclaimed owner as many other reviews have stated is the epitome of poor customer service! She is demeaning, condescending, and plain out rude! She belittles you when she uses plumber jargon that most lay people would ask for clarification and makes you feel like you are incompetent. Please Heidi don't write this off as yet another unhappy customer, but rather a means to grow as an individual.

2) scam! I understand an estimate is exactly as it's stated, AN ESTIMATE! I get it, looking at pictures alone may not be enough and you need an in person assessment (although not true as many other plumbers do it! They just request several pictures of the specific things they would be looking at in person anyways) but if the world of medicine can shift towards telemedicine and using FaceTime as a means of diagnosis, why is this an unreasonable request for something not nearly as high stakes. This just proves it's yet another way for them to squeeze out 80 bucks from you!

3) cheating and lying! I have been in the market for replacing my water heater preemptively and have been calling around for quotes for a few months. I spoke to Heidi a few weeks ago and she stated that they are currently having a ""deal"" of 100 dollars off water heaters and that normally it's 1336 but right now it will be ""only 1226!"". Little does Heidi know i spoke to her two months ago prior to this ""deal"" (mind you she was just as rude back then too!) and she quoted me a price of 1225! So in actuality the 100 dollars off = 1 dollar more! If that isn't lying and cheating their customers i dont know what is!

Long story short save your time and money for someone else like ""Payless pluming""

David R.

They basically run a used car scam, the guy shows up, does a quick review and then goes back to his car to call the boss, without you hearing the conversation. Then he tells you the cost, which is EXTREMELY expensive, and says I am on your side, I will see what I can do, calls again, and drops the price from outrageous to very high. Didn't work for me, tossed them out and called another company and got a better deal at less than half he price.Still got stiffed for $80 bucks while they ran a con on me.

Briana T.

Personally I would love to give this business 5 stars but, Heidi would be the downfall. I found his establishment through the ""Montgomery County Referral Guidebook (p.61)"", based of the high reviews I figured let's give them a try; they even have same day service. Upon calling (shower faucet needed to be replaced) I had the honor of speaking with Heidi. When asked about pricing, Heidi stated, ""She would call me back when someone was available."" A hour later she called informing me someone would be out shortly. When asked for a price and breakdown, Heidi stated, ""both are on the invoice you recieved I asked her why does she feel the need to be condescending... of course she believed she wasn't . from there I hung up"".
Justin would be the ONLY reason to return. He was outstanding, very knowledgeable and friendly. He even called Heidi in an attempt to obtain an invoice. Heidi confirmed she would be emailing the invoice.
(With my card being on file, it's vital to know what my price and what that entails).
Time passes still no email. I called and spoke with Heidi (this being the third time), when asked for a break down of my total she said, "" there's a break down on the invoice I really don't know what you want from me."" The only numbers on my ""invoice"" (outside of my personal information) is a total price. Did I pay $300 for labor, or was it for the faucet I provide?

Justin was outstanding (5 stars), but Heidi needs a refresher course in customer service and knowledge of what an invoice intels (0 stars). I WILL NOT BE A RETURNING CUSTOMER. ""My Plumber Heating and Cooling"" will have my future business.

Lori S.

I really wished I had read other reviews before I contacted this horrible excuse for a place.
I called this place on a Saturday morning when I noticed some damp clothes in the downstairs closet, and a running downstairs toilet.

When I called, the lady said they could have someone out that afternoon - which should have been my first clue. Most ""busy"" companies don't have immediate openings - especially not for a Saturday. When I asked how long it would take, they tried to make a million excuses about how I was being too demanding about my time schedule. Mind you, I was already halfway out the door to go on Military duty when I discovered these issues, and thought it best to take care of them before I left.
Anyway, the guy comes, and doesn't even introduce himself. We start talking and I told him about the problems. He goes to look at the closet, and tells me that he could knock out the entire ceiling for a substantial fee, but that he couldn't fix it because they ""don't do drywall."" Fine. I ask what he thinks it is, and he kept trying to sell the ceiling knockout. I understand he didn't get ""in there,"" but if you're any halfway decent plumber, you should have SOME idea of what's going on, and how to advise. Nope, not this guy.
Next he went to the bathroom. I explained the issue, and he told me he would have to ""rebuild"" the toilet for a total of $316. Again, I was running late, and had to get on the road to my duty station. I felt like I was backed into a corner, and signed the paper telling him, ""just do what you gotta do."" To my surprise, he was done in under 15 minutes. I looked at him and asked him why it was so quick. His response was that there were 3 parts that needed to be replaced. I asked him what they were, and I was shocked. I literally could have done the repair myself for under $50 for all three parts.
I tried to talk to the guy, and he just kept saying... you signed the paper. I asked if he thought it was crazy. He didn't do a rebuild - he did a simple fix. Basically, I was extremely overcharged.
What was even worse was what happened when I called the company to express my concern. I spoke to a woman who said she was the owner, and I tried to convey my concerns. The only thing she could say was, ""you signed the paper authorizing the work, so we did the work."" So basically, they took advantage of a military member, and didn't even try to care. Extremely rude, unprofessional, and overpriced. I will NEVER use this company again!!!!

Ben H.

Buyer beware
Had Best Choice Plumbers come to house to give estimate to replace 8"" spread faucet in bathroom that I bought. Their technician Tom looked at job for two minutes then went to his truck to write up estimate. Estimate provided for labor is $494 less $50 discount for $444. What a ripoff, this is why they have $79 fee to come to quote job.

Sara L.

My plumber Tom was excellent. He was on time, professional, and very clean (he put on shoe covers and did not leave a mess). He thoroughly explained the process to me, diagnosed the problem quickly, quoted a fair price, and fixed the problem swiftly. He also taught me how to turn off the water shut off for the house and tagged it so I can find it in the future. He checked my water heater and gave me a coupon if it breaks (it is old). He was polite and clearly explained the reason for my kitchen leak in a way I could understand. Before he arrived the office called to tell me his eta which was nice. I would highly recommend this company and will use them again. Thanks Tom!

Josh P.

Shop around as this plumbing service can cost you double the price then other companies. Don't have them come out to your house to give an estimate, because they will charge a $79 service charge if no work is performed on that day. Which they were not upfront about before coming out. The job was done well in the end, but I felt a lot of remorse over the final cost of the job.

Ccj F.

I had already purchased the toilet, the sink, the faucet, the connections, the wax ring, the valves, etc. All I needed to pay for was labor to install.
I knew it was no more than 3 hours of work; this is not my first renovation. And they told me it would cost over $2100. Plumbers get $75 an hour and they wanted $700 SEVEN HUNDRED dollars an hour. The guy tried to tell me I didn't know anything and tried to tell me it was an all day job. Should have known it was a scam when they refused to give me information on the phone. And they demand $79 to come in and scam you. Call a local independent plumber. You'll save hundreds if not thousands of $.

Cheryl H.

We had previously dealt with Best Choice for a water heater and furnace installation and were very pleased with their services. We called them about a problem with our master bedroom toilet. We paid a $69 service charge and they recommended toilet rebuild for $400 then later dropped price to $325. My husband spoke with a family friend about our issue and he told him only needed to replace a gasket which he brought from Lowe's for $7 and problem resolved. Called them back and they seemed so unconcerned and I do not plan to use them in the future