Best Choice Drains and Plumbing

Mike And Cecilia M.

I first want to start by saying, I have received no incentive for a review up to this point and I have already paid in full for my initial service which has been completed. That being said, I want to let prospective customers know how happy I am to establish a relationship with this company. Yes, a relationship. From the minute Angel picked up the phone, they went out of their way to provide the best customer service possible. I had a previous company come out to clear my main line and charged me close to $375 for 10 mins of work and no diagnosis of the possible problem. Because they did not have a camera, I chose to contact Best Choice. I needed Best Choice to come out on MEMORIAL DAY for another main line clog emergency, however Angel informed me their camera would not be ready till later on in the week due to maintenance but he would contact me as soon as it was. He apologized and due to the inconvenience, offered me a VERY discounted rate as well as offering to still come out that day and try to clear the main line. I called at noon, and the serviceman arrived by 3 all the way out in Jamul! He cleared the main line in less than 10 minutes and told me they would not charge me until they come back out with the camera. Great way to start. A few days later, they contacted me and told me they were ready to come out. I told them to come out and upon arriving, Marco and his associate had already camera inspected the main line, recorded a DVD of the results and were waiting to explain the results. They showed me in real time what the problem was (Roots) and gave me some possible options. They told me I could take some time to think about it and just to contact them when I was ready. No pressure. Just the problem and a couple of solutions. We settled up and it was around half the price of the original company I had out!! Not only was I impressed by their professionalism and customer service, I felt that they genuinely wanted to do what they could for my situation. They treated me like they would want to be treated. Like I was a friend or family. Marco, thanks for everything! Best Choice, I look forward to continuing our relationship and please encourage your employees to keep doing what they are doing! They are truly what make your company great!

Mehran A.

I used their services in Sep 2014 to replace the pressure regulator at my house. They tested the system and made sure it was broken and needed to be replaces. they were very good. They showed up on time, they knew what they were doing and finished the job as it was scheduled. Marcos was very professional both in manner and skills. They are the first place I will call next time I need any plumbing services.

Dee M.

I was having trouble with my plumbing and all i could see was dollar signs! A trusted friend told me about best choice plumbing.... Wow was i happy i chose to give them a call. Very honest, professional and reasonable! I was very pleased! If you go by referrals like me , this is who u want to handle your plumbing needs! IF CAN GIVE THEM 10 STARS I WOULD !! good job best choice ! Youre the best in the west !

Michael F.

Here's a follow-up on my 2/28/2016 review (which for some strange reason is shown in ""other reviews not currently recommended""):
I had the tub/shower valves replaced in two bathrooms (using MOEN). Juan did a wonderful job; looks better than new. I also had a kitchen faucet replaced (also MOEN), including shutoff valves. Perfect! I've recommended Best Choice to my friends as well. Their prices are fair and competitive, they are on-time, and the workmanship is excellent. They do offer a $100 discount on another job if you provide a good review. But this is not a paid endorsement - I mean what I've written. Give them a try and see for yourself.

Dan M.

- Free Quote
- Marco was professional, friendly, and performed the repair/pipe replacement in a timely manner.
- The repair entailed replacement of approximately 40' of cast iron pipe with ABS, leading from our kitchen sink to our main line at opposite end of home. During the process, the contractor removed accumulated water from beneath home (crawl space) and applied lime to affected areas.
- Free camera inspection of the main line at the time of repair.
- Honest opinion and explanation of the main line inspection, allowing me to observe while being performed. Also, allowing me to make an informed decision on whether or not additional work was necessary (it was not).

Overall, a very good experience with Best Choice Drains and Plumbing. I would highly recommend them for anyone in need of a professional plumbing repair.

Johnathan C.

Well I needed a few things done at my home new faucet install leak in the backyard and new needed shower replaced .. This company came in very fast and professional and I could not be happier with the customer service of the technician's. Very respectful and very good work its been over a week since I got everything done and I got to say I love this company this will be my go to company. In the past I used blue planet plumbing and have had issues so I'm glad I found this company because they fixed what the other company couldn't. A plus I told them my water pressure was low and off and now it sprays perfect better then perfect.

Jessica G.

We had an emergency plumbing issue arise on an unexpected weekday night and I am so happy Best Choice Drain and Plumbing came to our rescue! Soon after we called, Raul arrived and was in search of the problem. Raul was very professional, provided great customer service, and was determined to find the root of the problem. He seemed to be an experienced plumber. It did not take very long for him to find the issue and began working on fixing it. Once the problem was fixed he explained the root of the problem and how it can be avoided based on his expertise. We were satisfied with our service and would recommend Best Choice Drain and Plumbing to family and friends.

Anthony D.

At 9 p.m my house began to flood, as my toilets were bubbling and tub was overfilling only when i started to run my washer in the garage. So i turned off all water valves to stop the leak and called Best Choice Drains and Plumbing because they have a 24 hour emergency service. The dispacther told me it would be about an hour before arrival, but Raul Godinez was prompt and arrived at my house in 20 min. He helped go through each room efficiently from top to bottom and from inside the house to outside where my main line was. After payience and great efforts, all the issues were resolved and we havent had any issues! Great conpany, and a Bravo Zulu to Raul for his efforts.

Jerry R C.

I was in a bind and needed someone to come out same day to help me fix a plumbing problem. Rauel stopped by that evening and knew exactly what to do. I even called them back for a second, less urgent service the following weekend. Rauel came to the rescue a second time. These guys are fast, knowledgeable, and professional. They come in and get the job done and their rates are affordable. I recommend Best Choice Drains & Plumbing to anyone that needs plumbing work.

Mrs. E.

I found Best Choice through Yelp and thought I would give them a try. When I called on the weekend to make an appt the lady on the phone was extremely helpful.They came out to my house yesterday because I had backed up sinks. Raul was very efficient and professional. He went over their rates, etc. before he got started. And by the way they have great rates compared to other companies i had called. He didn't waste any time and gave me some tips on maintenance. I would highly recommend them. It's always an uneasy feeling when you have to find a new plumber but this company was excellent. I will definitely be using them again.