Best Care Plumbing, Heating And Air

Sarah L.

I would give ZERO stars if I could


I am very disappointed with the service of this company. In the past 6 months I have replaced an HVAC package unit with a Trane prackage unit, and TWO hot water heaters. In the spring, the HVAC guys came out to give us a tune up for $75 on top of the 12K that we've spent with the company. In the beginning of June, our new thermostat said ""service required."" We called for service. The COMPRESSOR was bad on our BRAND NEW UNIT. THUS, we have no air. We were WITHOUT air for a week. Lucky for us, Memphis summer has been kind until now. We were set to have the new compressor replaced a week and three days post initial repair call...only to find out we needed an additional wire. All of that to say....the owner was NEVER AVAILABLE TO TAKE MY CALL. when I used this company 5ish years ago as they were starting up he was always available, and I'm frankly disappointed with how they have treated this entire situation. They are happy to accept new business, take money, but when repairs are needed that are under warranty expect to wait.

Patricia T.

The absolute worse plumbing I have ever endured. They are money hustlers on-site. They did an ok job on installing my toilets. With that being said it was problematic from the time they arrived at my door step. The first visit cost us nearly $300.00 cash onsite and the 2nd visit they tried to get us out of nearly $200.00 but it didn't work. Mind you I had already paid Home Depot $250.00 for two toilet installations. They are very unprofessional, from management to the workers. They tried to charge me double by breaking parts and the gouching us for cash money each visits. When they left my house I end up having to call the city out to fix their mess ups!! The toilet installer appeared to be under some influence and the other guy just didn't know what tf he was doing. Please do not use Best Care Plumbing ????? Get a refund as soon as you get an appointment text from them.! They are horrible! I will not buy anything from Home Depot again, that needs to be installed by this company!!

Sisnett D.

DO NOT USE THEIR SERVICES!!!!

A service technician came out to look at my system by way of American Home Shield and the recommendation was to replace bad parts. In order to replace the bad parts, they shared that they need to ""modify"" my existing system, which essentially voids the coverage that I have. They did not take into consideration that any modification would jeopardize the integrity of the system. They apparently were working in service to American Home Shield and not the customer. DO NOT USE THEIR SERVICES!!!

Kontji A.

They've been timely, reasonable and super professional every time I call.

Thanks!!!

Brian R.

This is absolutely the worse AC company I have ever worked with. They were sent out by my warranty company to diagnose a malfunctioning AC unit. After 4 visits by all rookie techs, they determined it was the evaporator coil. After spending over $1000 out of pocket the unit is still not working and guess what, the won't stand behind their work. DO NOT waste your time with these inexperienced criminals.

Niecei G.

Absolutely the worse service techs ever. They destroyed my central air unit. I would not recommend them to my enemy. No professional would leave an unit in this condition. I am sorry I let your company in my house.

Charles L.

Had new air conditioners and furnaces installed last month. Price was just ok , installation was timely and efficient. Because of the shortage of trained trades people they like many other businesses are forced to pair an apprentice with a journeyman. Several issues were corrected from the old units and the new installation only had a minor issue , corrected the next day. They kept the area clean and were careful of the house. New units performed perfectly and my electric bill went down 40 dollars in the 2 1/2 weeks the new units were going. This bill was 75.00 less. All in all a good job and I would recommend them for this kind of work. The trades all have the same problem no skilled help so if they have to use an apprentice too stay in business that is why.

Ryan H.

I cannot recommend these guys enough. The tech was on time, very efficient, and didnt nickel and dime us to death. He went over everything with me and and got our AC working better than it ever has.

Jonathan G.

We moved into our new house and the minute it got cold, our heat went out! We compared pricing with a few companies and Best Care has the best price AND the most honest. Conway quoted us 1.5x the amount to fix the same problem. Not only that but they completed the work the very next day! Nathan and Best Care truly are the best! If you are looking for an honest and reasonable provider - look no further than Best Care!

D B.

DO NOT USE THESE PEOPLE IF YOU CAN HELP IT! They don't care about fixing your problem and don't think it's their job to keep you from having them. You'd better hope you don't have any problems with their work because they won't lift a finger to help you.

I had no choice but to use them because my home warranty sent them. My water heater unit began spewing water Sunday morning. I turned off the spigot to the unit and cleaned up the mess. I called for service but, of course, couldn't get anyone until Monday morning. I slept on my living room floor with a garden hose connected to the unit draining out of my open back door and had to wake up every hour or two to make sure I wasn't getting more flooding or having strangers walking into my house.

When they came this morning, I explained more than once that I didn't think the closed spigot was stopping all water flow into the unit and that I was worried that it would continue to fill and have to be continually drained to keep it from flooding again. He said there was no problem, so I put the end of the hose in a bucket and went to work after scheduling the unit to get replaced. When I got back, once again my kitchen and living room carpet were soaked.

I called ""Best"" ""Care"" to have them send someone over to turn off the main to my house or do something to remove the threat of flooding until the unit could actually be replaced. Even though they were still open, they said everyone had gone home and they wouldn't do anything. They did have the technician who came today call me. He also said they wouldn't do anything and ended up hanging up on me. They seemed amazed that I would expect them, when they were here this morning, to get me to a point where I didn't have to worry about flooding until the unit could be replaced.

Now I'm going to have to sleep in the living room again and monitor the drainage hose and my open back door all night.