Best Care Plumbing, Heating And Air

Michael W.

We have used Best Care Home Services since 2016, when they installed three air conditioning units at our home. Recently we added a stand by generator. We would unreservedly recommend Best Care to anyone considering these services. We know the employees by name, and trust them. Their workmanship has always been of the highest quality. Their technicians are certified as trained to perform the work that they do. They have stood by their warranty promises. With the high cost of heating and air services these days, it's important that you get real value for your investment. Good value is not just a good price, it's good service after the sale, and a relationship with folks you trust. We are glad that we found Best Care.

Teresa R.

I am so disappointed in this company I bought a complete air conditioner system through them in 2020 now they came out said I had a leaky valve need the compressor changed will not order the part under warranty until I pay them full price for all the labor for them to come spend maybe two hours out here they're charging me close to $500 for this cost. Tell me when I signed the paperwork to buy the unit All they told me was a 10 year warranty. They never included that I only had a year and a half warranty on labor so now they are charging me out the book and expect me to pay when service is done. Nobody has that kind of money just sitting around waiting on bull crap like this, so they are not honoring Anything Do not call this company. Do not use them because it is taking me almost 2 weeks to get a hold of them to have them do anything, and I will be going to somebody else to fix my air conditioner.

Adam C.

We have used best care for over three years with no issues until this year. And it boils down to customer service. our condensation pump went out on our AC two months ago. They replaced it. Then about two weeks ago, they came and did the yearly service on the unit. while the tech was there after he finished he went to turn the unit back on and it would not come on. he fiddled with it for ten minutes then just said he tripped the breaker, and he managed to get it back on eventually. for the last two weeks the unit has been making a strange noise but it would come and go. Not saying he did anything but it wasn't doing it beforehand. Finally this last week during the storms we went without power for 5-1/2 days and once power was restored Friday our unit would not run. The alarm had gone off on the new pump they installed two months ago and it wouldn't drain at all so it was keeping outside unit from running. I called to make an appt and they said they could do best day (sat) from 1-5. Here is where it really gets fun.

You see the issue is they scheduled us all three times this year for a window 1-5. While frustrating, that is standard business practice so that is not the issue. All three times, someone called from their office around 2:30 each appt to say tech is running behind, you are still on sched, he will call when he is on his way. The first visit I didn't get a call until almost 6, ad this was after I called best care at 5:30 To see if he was still coming. Second visit no call until 5:30, but he did come before 6. But this last visit, after being without air for a week, in 215 degree heat index in a house that was over 90 degrees that I had to sit in for hours, they called again at 2:39 and said same thing as usual. I waited and at 5:30 I called. No answer. They had closed for the day and I could only leave an emergency weekend message that would not get checked until Monday. I stayed there another hour, and never heard from the tech. I left at 6:30 and drove from Bartlett to Byhalia MS where we had been staying since power went out with relatives. When I get to Byhalia I have a missed call from the tech that came at 7:10 PM, saying he was on his way would be there in 10-15 minutes. Cell service is spotty so my phone never rang and it just went to voicemail. I quickly drove back toward the house, and Calle snack the number he dialed from. Well the tech left no other number and the phone he used was a beat care cell phone. Since they were closed for the day the phone would just give me the standard we are closed message and only let me leave an emergency message. I called best care direct and same thing. I got to my house at 7:35 (I did 90 whole way home) and there was a tag on my door, saying he stayed till 7:20 and sorry we missed you. Call the office Monday morn at 7:30 to make a new appt. So he called at 7:10, said he would be there in 10 to 15 mins, and aparently stayed at the house 1 minute wrote a note and left. Didn't bother calling the customer to say I am at your door, on his phone that won't take incoming calls.

I know power was out for a week, I know it was the hottest part of the year, and I know post Covid it is impossible to hire enough staff to stay covered for a business right now. I also respect that in this type of
Business you can't schedule an exact appt time because you don't know how long each visit can take. I understand all of that. I also know you may have to even cancel a visit sometimes because a job at a different house takes longer than you expect, and last and most important I know not all your techs work on Saturdays so a sat call is also subject to delays. I have no issue with that at all, I grasp it, and to be honest I it may happen on a sat call. BUT what I don't expect is to be left in the dark. The techs have phones. If you give a window of 1-5 and you know you won't make 5 o'clock, then you should call the customer or customers if there are more than one, and notify them. Some may cancel willingly, and reschedule. Some may be upset, and yes you may get attitude from some. But you turn a Jennifer into a Karen real quick when you don't communicate. All three visits this year were the same way. All were late. All after the window. And all of them just sitting around wondering what was going on. It didn't use to be this way. But it seems to be the norm now. And it is unprofessional. All I want is communication. I'd rather you call and cancel my appt than leave me in a 90 degree house for over 6 hours. And having your secretary call after just one hour to say he is running behind but you are on schedule today, is not communicatioj enough when he apparently comes after 7 pm for a 1-5 appt. With no other cokmuncaltion than that a reasonable person would assume you just weren't coming once it was 6:30. All he had to do was use his company cell phone one time to say it may be after 7. We will never use again.

Joe V.

Work was good but they ae extremely expensive.

Karen M.

I called at 10:30 am and the tech was at my house within the hour. The tech was very nice, professional, informative & personable. The part I needed for my HVAC system was in his truck so I had heat restored within 3 hours. I was amazed!! Highly recommend!!

Kimberly J.

EXTREMELY TERRIBLE EXPERIENCE with this company this time!!! My home warranty company hired them. A couple of years ago they serviced my home for busted pipes outdoors and there was no issue. They did good work back then, so when I was told they would be handling the service this time, I wasn't worried at all. THIS TIME, they deserve negative 5 stars. The technician just did not want to work today. Period. This whole experience was absolutely ridiculous. I'm calling another plumber outside of this warranty company now. Luckily, they can come this evening and have a look at my issue.

Best Care was NOT the BEST at all!!! I will most likely cancel the home warranty company as well now. They seem to have no alternatives to Best Care and did not respond when I noted I was having an issue this time with their chosen company.

Bottom line.... It's a crap shoot. You can chance it if you want to. They were good some years ago but it was absolutely crap this time!!! Save yourself some trouble and call someone else who will actually give a damn about your emergency situation.

Patsy S.

I highly recommend Best Care Home Services for any of your HVAC needs. Jonathan Quinn is the technician who completed the performance inspection on our heating unit today. Johnathan was prompt, professional, courteous and efficient. He assured that the inspection was done properly and that the furnace was operating properly. He even changed the air filter for me. A special thank you to Jonathan for a job well done.

Coco A.

Very disappointing. My water heater went out on Wednesday. They responded quickly on Thursday and was told I needed to replace the water heater. However, someone else would need to come to speak to me about expenses. Later that day another serviceman stopped by to discuss costs and I agreed to the cost. I was told I could expect a new water heater on Tuesday.

Tuesday rolled around and no call. I called them to find out when installation would occur only to find out the water heater had just been ordered. I called again on Wednesday for a status report and find out about scheduling an installation. Was told someone else needed to call me. That call was from an office person wanting to know if I accepted the changes--which I again did.

Long story short--I still don't have a water heater and Best Care doesn't know when the new will arrive and when it will be installed.

Very frustrating and upsetting.

David D.

Best Care was sent by American Home Shield to fix my mini split A/C unit. Best Care could not fix it and then lied to Home Shield and said it was fixed so Home Shield now will not do anything with it and I am left going round and round in the Home Shield bureaucracy. This experience has convinced me to drop Home Shield and to never, ever, allow Best Care into my home - they are a pack of liars.

Mollee D.

We were over charged by $50 for freon, and the unit developed a leak after being only 3 years old ? It certainly was NOT moved, how did it get a leak? Faulty install or faulty unit or both. But they arent standing by it and charging us $900 ot fix it. They had to come out after the 'first' install because they installed it crooked and the hoses they used developed leaks because he did not seal them