Best Care Plumbing, Heating And Air

Kevin M.

If you are looking for a honest reliable air conditioning repair then you need to keep looking.

I've used this company for the last 9 years and this last year they have gone rapidly downhill. It took 3 months for me to get them scheduled for spring service of my air conditioning system. We wanted to just pay them for the yearly service and they would not accept a lump sum but wanted mont payments.

Our air conditioner broke about a month after they inspected it. It took three days for them to come out and determine what was wrong. Then they said it needed a part to get it up and running. They indicated it would probably be in the next day. It's been a week so far and we are still waiting.

th part is warranted but they are going to charge me $1060 for a repair that takes less than 2 hours. They told me the owner sets the price. Wow, talk about highway robbery.

Charles B.

I use american home shield. This is the company assigned to me. I've been without air conditioning for 3 weeks in the middle of the summer. This company came out and fixed the air which was great. A day later the breaker blew and the air stopped working again. Called AHS and they send an electric company out who fixed it. Then AC stopped working again. Ac company came back out and said it was an electrical issue. Electric company came back out and said everything is fine and its an AC issue. Ac company came back out said I need a new compressor. That is fine fix it. Project manager came out and tried to sell me on a whole new unit for 9k. I said no. He countered I said no. He asked what is my number I gave him my number which was low around $5600 I believe. He said it couldn't do that which is fine. It's just not in my budget right now. Again that is why I pay for the warranty every month. I just want it fixed. He then said it would take several weeks to get the part. I said I will talk to AHS about that. Very unprofessional in my opinion. I never right reviews but felt like I was getting upsold when I just want it fixed. I will say I asked them for a price to fix everything and he told me the price which I said no. I didn't like the sales tactics. Why do I pay for a warranty if they want to replace the whole unit. Just replace what's broken and let's be done with it. I see this company has great reviews. I just had a bad experience with them and the warranty company.
Correction from Google review. I submitted the request to american home shield on June 7th. Technically it's only been 20 days since they have 24 hours to contact me so three weeks tomorrow without AC.

John S.

My warranty company sent them to do the work. Everything about this company is a scam to get more money directly from the customer. They overcharge for every part, freon, and will not give an itemized receipt with a breakdown of the parts and labor. I would never work with this company and will be canceling the AHS home warranty contract in addition.

Benolyn C.

We have used Best Care. Their team is incredibly professional, prompt, and efficient. I highly recommend Best Care for anyone in need of plumbing or HVAC services. I will definitely be using them for any future plumbing needs.""

Michael W.

We have used Best Care Home Services since 2016, when they installed three air conditioning units at our home. Recently we added a stand by generator. We would unreservedly recommend Best Care to anyone considering these services. We know the employees by name, and trust them. Their workmanship has always been of the highest quality. Their technicians are certified as trained to perform the work that they do. They have stood by their warranty promises. With the high cost of heating and air services these days, it's important that you get real value for your investment. Good value is not just a good price, it's good service after the sale, and a relationship with folks you trust. We are glad that we found Best Care.

Teresa R.

I am so disappointed in this company I bought a complete air conditioner system through them in 2020 now they came out said I had a leaky valve need the compressor changed will not order the part under warranty until I pay them full price for all the labor for them to come spend maybe two hours out here they're charging me close to $500 for this cost. Tell me when I signed the paperwork to buy the unit All they told me was a 10 year warranty. They never included that I only had a year and a half warranty on labor so now they are charging me out the book and expect me to pay when service is done. Nobody has that kind of money just sitting around waiting on bull crap like this, so they are not honoring Anything Do not call this company. Do not use them because it is taking me almost 2 weeks to get a hold of them to have them do anything, and I will be going to somebody else to fix my air conditioner.

Adam C.

We have used best care for over three years with no issues until this year. And it boils down to customer service. our condensation pump went out on our AC two months ago. They replaced it. Then about two weeks ago, they came and did the yearly service on the unit. while the tech was there after he finished he went to turn the unit back on and it would not come on. he fiddled with it for ten minutes then just said he tripped the breaker, and he managed to get it back on eventually. for the last two weeks the unit has been making a strange noise but it would come and go. Not saying he did anything but it wasn't doing it beforehand. Finally this last week during the storms we went without power for 5-1/2 days and once power was restored Friday our unit would not run. The alarm had gone off on the new pump they installed two months ago and it wouldn't drain at all so it was keeping outside unit from running. I called to make an appt and they said they could do best day (sat) from 1-5. Here is where it really gets fun.

You see the issue is they scheduled us all three times this year for a window 1-5. While frustrating, that is standard business practice so that is not the issue. All three times, someone called from their office around 2:30 each appt to say tech is running behind, you are still on sched, he will call when he is on his way. The first visit I didn't get a call until almost 6, ad this was after I called best care at 5:30 To see if he was still coming. Second visit no call until 5:30, but he did come before 6. But this last visit, after being without air for a week, in 215 degree heat index in a house that was over 90 degrees that I had to sit in for hours, they called again at 2:39 and said same thing as usual. I waited and at 5:30 I called. No answer. They had closed for the day and I could only leave an emergency weekend message that would not get checked until Monday. I stayed there another hour, and never heard from the tech. I left at 6:30 and drove from Bartlett to Byhalia MS where we had been staying since power went out with relatives. When I get to Byhalia I have a missed call from the tech that came at 7:10 PM, saying he was on his way would be there in 10-15 minutes. Cell service is spotty so my phone never rang and it just went to voicemail. I quickly drove back toward the house, and Calle snack the number he dialed from. Well the tech left no other number and the phone he used was a beat care cell phone. Since they were closed for the day the phone would just give me the standard we are closed message and only let me leave an emergency message. I called best care direct and same thing. I got to my house at 7:35 (I did 90 whole way home) and there was a tag on my door, saying he stayed till 7:20 and sorry we missed you. Call the office Monday morn at 7:30 to make a new appt. So he called at 7:10, said he would be there in 10 to 15 mins, and aparently stayed at the house 1 minute wrote a note and left. Didn't bother calling the customer to say I am at your door, on his phone that won't take incoming calls.

I know power was out for a week, I know it was the hottest part of the year, and I know post Covid it is impossible to hire enough staff to stay covered for a business right now. I also respect that in this type of
Business you can't schedule an exact appt time because you don't know how long each visit can take. I understand all of that. I also know you may have to even cancel a visit sometimes because a job at a different house takes longer than you expect, and last and most important I know not all your techs work on Saturdays so a sat call is also subject to delays. I have no issue with that at all, I grasp it, and to be honest I it may happen on a sat call. BUT what I don't expect is to be left in the dark. The techs have phones. If you give a window of 1-5 and you know you won't make 5 o'clock, then you should call the customer or customers if there are more than one, and notify them. Some may cancel willingly, and reschedule. Some may be upset, and yes you may get attitude from some. But you turn a Jennifer into a Karen real quick when you don't communicate. All three visits this year were the same way. All were late. All after the window. And all of them just sitting around wondering what was going on. It didn't use to be this way. But it seems to be the norm now. And it is unprofessional. All I want is communication. I'd rather you call and cancel my appt than leave me in a 90 degree house for over 6 hours. And having your secretary call after just one hour to say he is running behind but you are on schedule today, is not communicatioj enough when he apparently comes after 7 pm for a 1-5 appt. With no other cokmuncaltion than that a reasonable person would assume you just weren't coming once it was 6:30. All he had to do was use his company cell phone one time to say it may be after 7. We will never use again.

Joe V.

Work was good but they ae extremely expensive.

Karen M.

I called at 10:30 am and the tech was at my house within the hour. The tech was very nice, professional, informative & personable. The part I needed for my HVAC system was in his truck so I had heat restored within 3 hours. I was amazed!! Highly recommend!!

Kimberly J.

EXTREMELY TERRIBLE EXPERIENCE with this company this time!!! My home warranty company hired them. A couple of years ago they serviced my home for busted pipes outdoors and there was no issue. They did good work back then, so when I was told they would be handling the service this time, I wasn't worried at all. THIS TIME, they deserve negative 5 stars. The technician just did not want to work today. Period. This whole experience was absolutely ridiculous. I'm calling another plumber outside of this warranty company now. Luckily, they can come this evening and have a look at my issue.

Best Care was NOT the BEST at all!!! I will most likely cancel the home warranty company as well now. They seem to have no alternatives to Best Care and did not respond when I noted I was having an issue this time with their chosen company.

Bottom line.... It's a crap shoot. You can chance it if you want to. They were good some years ago but it was absolutely crap this time!!! Save yourself some trouble and call someone else who will actually give a damn about your emergency situation.