Bert Normans Plumbing

F P.

Woke up to no water called @ 6:30 am had man Dylan here by 8 am found problem repaired it guaranteed it for 1 year and didn't cost an arm or a leg very fair price for super excellent knowledgeable friendly service. If I could give these folks 20 stars I would!

J.L. W.

It's been about a year ago but we had a very positivew experience with this company. A pipe burst in our home and we called around to a few places but nobody could come on short notice. My neighbor suggested Burt Norman's and they came right over. They were very professional, did an excellent job and they cleaned up after themselves. They charged a very fair rate considering that we were an emergency job. Very good experience. I would use them again.

Mark R.

This firm was recommended by another trusted vendor who has impeccable credentials. They scheduled the appt the same day. The technician Eddie was very professional and sized up the issue right away. Got they blockage resolved and tested thoroughly to make sure this would reoccur and everything was secure. Great experience. Glad I called. Would recommend to everyone

Jim R.

We received an exhorbitant price quote for a simple job last week. We were quoted by Matt, I believe his name was, $3,600 to run a cold water line from the house 130 feet to a small brand new metal shop building for a utility sink. We have our own well, so there was no water company involved. This job should've been possibly $500 max. My late husband was a Florida Licensed General Contractor who built in Florida and Georgia for almost 50 years. I'm pretty sure he would've choked if he heard that. Maybe there was a disconnect or misunderstanding of the job between my friend who received the quote and Matt? We could do the job ourselves with buried pvc or at least temporarily run a hose to a $135 sink from Home Depot, but obviously preferred not to.

Maria W.

The work performed was fine but the cost was OUTRAGEOUS!!! THEY WERE GOING TO CHARGE US $936 TO INSTALL 2 BATHROOM FAUCETS AND WE PURCHASED THE FAUCETS!! They finally got the price down to $638 which is still $188 PER HOUR + a $99 service fee. Have done business with them for 18 years but never again.

Merrill G.

Kris came to our house for some routine services. He did a brief inspection and found that the shower needed caulking. I was pleased with the work.

Karlos T.

Was the work expensive? Heck yeah! They should add CPR to their training requirements; however, I can remember paying $3200 for a new pickup truck which ain't the case nowadays. The price is why I'm giving them 4 stars. Everything else was great! I've spent 50 years in construction. Needless to say, I'm not as flexible at 73 as I was at 43 when I could do my own plumbing work. When working on old things, I expect breakage, parts not being available, etc., all of which are beyond the control of the Technician. Both of our 23-year-old toilets were leaking through the flapper valves. All the connecting rods were corroded. The manufacturer went out of business years ago. JEA never sent me a Thank You card, so I called Bert Norman's plumbing, talked to Shannon and got scheduled for that afternoon. Kris came out and began rebuilding the mechanism. Parts broke, he had to go back to the shop for parts. The flow rate on the toilets were slow due to mineral buildup in the jets over 23 years. Problems. Problems. I talked with Shannon and rescheduled to replace the toilets. Kris came back the next day and replaced the toilets. The 23-year-old flanges that connect the toilet to the sewer and also holds the toilets in place, no rocking while you're doing your business, broke on both toilets as Kris was removing the toilets. Now we had two flanges to replace in addition to everything else. Long story short, $1600 later we were back to normal. Kris was professional, wore shoe covers in the house, did an excellent job, showed me the problems as they occurred, didn't leave a mess or get any water on the hardwood floors when taking the old toilets away. He also went to bat for me over the BOOK charges to lower my costs to a more reasonable amount. He's golden! Shannon was great to deal with in the office and they actually pay attention to the schedule which is more than most service companies do in today's world. I'd call them again.

Alice F.

They charged me $2000 to install new cold hot water knobs and secure 1 toilet. When they got to second shower they wanted another $1300 after telling me it would only be an additional $300. When I said I don't have an additional $1300 they said oh you can finance. Felt as though I got scammed and taken. Still don't have 2 working showers after $2000. Hope you like talking politics and like Trump!!Do not recommend.

Jean M.

Water heater began leaking at 5:30pm in garage. It was 20 yrs old. A couple local plumbing companies were already closed, so I called Bert Norman's. The entire experience, from soup to nuts was absolutely fantastic. Communication, service, attention to detail, all terrific. Dylan was a gentlemen. Efficient, thorough and just plain solid. I would call them for any and all of my plumbing needs from here on out.

Frances H.

I was charged over $800 for a clogged drain over a weekend. I get inflation and elevated weekend rates but it was not like they had to replace a pipe just clear a blockage. Will definitely shop around for better rates next time