Berkeys Air Conditioning, Plumbing & Electrical

Chris A.

Do not call these guys they are con artists.My mom called them over for a water pressure issue with her kitchen faucet.Well the guy goes to her water heater and says it's leaking.Then told her she better get it replaced before it gets worse.She called and told me they were going to charge her 3400 to replace it.I said are you serious?She said yes and that was with her so called senior discount.I told don't do it.She was still going to do it but thank god she changed her mind.We looked around and found someone to do under half their outrageous price.They should be ashamed of themselves.No telling how many other older ladies they have taken advantage of.My advise is not to use this company.If you do get another quote from somebody else.These guys are crooks.

James T.

These people are con artists. I called them to fixed a gas leak around a coupling at the gas meter. The only reason I called them was because they were listed as a member of Atmos Energy Gas Dealer Network which offered a 20% discount (up to $250). The dispatcher who made my appointment said they would accept the 20% discount coupon but when the technician arrived, he said his manager told him they wouldn't accept the coupon.
They immediately started pushing their annual membership for $100 that renews automatically which basically offers nothing but a 15% discount off their outrageous rates. They charged $575 to perform a pressure test that took 30 minutes. Instead of offering to fix the area that was leaking they wanted to replace the entire gas line from the meter to the house for $2,700. When asked why they don't just fix the area that is leaking the technician stated that they don't do it that way. I would never have agreed to have them perform a $575 pressure test if they were only willing to replace the entire gas line in the yard. I basically paid them $575 for nothing.
I called another licensed plumber who came out the next day and replaced the coupling and pipe leading to the gas meter for $385. This price even included the air pressure test.
Avoid this company at all costs or you will be sorry.
Jim T

Matt H.

I had a valve that needed to be replaced in my laundry room. The plumber made a mistake and left the valve on when turning the water supply back on. This led to localized water damage in my laundry room and kitchen. So why 4* stars? I assume all plumbing companies occasionally make mistakes. But when Berkies did, they apologized profusely, refunded the service, had a water restoration company come out that day, and picked up the cost of all repairs, which in such an unfortunate circumstance is really all I could have asked for. I think this shows they are a stand up company that occasionally makes mistakes but takes care of it when they do.

Rachael T.

Please do not use this company. I have been a loyal client for many years. They will not give you a window of time to arrive at your home for scheduled maintenance &
Routine paid for maintenance is a joke and a way to get more money and a renewed contract from you. I just canceled a scheduled appointment due to the fact it's 4:07 PM. I begged them for an early appointment between 8-12 weeks ago because of work Hubby couldn't be present, so we had someone come out of Dallas to Fort Worth to receive them as a favor.
Once before they didn't show for a scheduled appointment at all.
I'm sorry but Berkeys company and reputation has changed. It is Not worth it. We will NOT be renewing our contract.
-Rachael

Dee A.

SUPPLEMENTAL:
I had a second appointment yesterday with another technician from their plumbing dept. not only was he able to fix my bathroom leak, he very generously offered me a part to my downstairs toilet that I needed to go to Home Depot to buy. Not only that, he even installed it for me on his own time for no cost. I was very grateful and will definitely be using Berkey's in the future as long as their visits go as smoothly as they have so far!

I was happy to see Chris again at my doorstep almost two years after our last encounter. He does a great job, doesn't try to upsell me products or components I don't need, and he's very fast and professional. Thanks again to both Chris and Berkey's!

Chris (A/C) and John (electrician) have both been very professional and helpful service technicians . I've used Berkey's in the past for plumbing issues, and now I've used them for A/C and electric repairs as well. They've done a great job on all fronts. Thank you guys and stay well!

Larry S.

The staff in not knowledgeable in all aspects of their business. They give out false information without even knowing it. They tried to come into my home without following Covid protocol. I would not recommend them.

Mihiri J.

I paid for the yearly service contract "BAM" and had a technician come out to service our air conditioning unit. He provided us with a list of items that needed to be completed immediately and serviced our unit. We got two other opinions and found out that we did not need air duct cleaning at this time. The Berkey's technician did not clean our outside unit. He advised our coil needed to be cleaned, but there is no way he even opened the box to view the coil as there was a strap around the door that had not been touched in some time. I called Berkeys on 3/13/22 to get my money back for the "BAM" service, and they advised that they would submit a case to Management and call me back within a few days. I have yet to hear back. This company is overpriced, even if you have the BAM service contract.

Stan S.

Nine times out of ten they do a great job overall. They have technicians that are very knowledgeable at what they do...the only downside is Berkeys cost...as others have noted, they are expensive, but again; they get the job done well...

Megan M.

We have all 3 memberships with Berkeys and scheduled our heater inspection 5 weeks in advanced. We get a call the day before to tell us they can't make it out in time and don't have another appointment available for another 3 weeks! I explained that we had made this appointment well in advanced and want to be rescheduled for the next day, which was not an option because other customers were a priority. I also explained that we have had 3 other scheduled services and are always the last on the list for the day usually very late in the day. I asked every time if we could be put at the beginning of the day, but was told by EVERY rep on the phone they don't do not do time slots, but the newest rep we just spoke to says you can request first day slots, which was NEVER mentioned by anyone else as an option.

We are usually understanding, but we do not have the time or time off to wait at home all day for a service especially something that was scheduled so far in advance. This is absolutely ridiculous and we won't be renewing our memberships.

Brian D.

I've used Berkleys for the 25 years I've owned my home. They have replaced our system twice and usually had great service. I don't know what's happened but their service is abysmal at best. Poor communication. You purchase their BAM service for peace of mind - all that is is an opportunity for their "service" people to try and upsell you. Don't walk away from this company, run!