Benjamin Franklin

Joe F.

This is Joe F. I read my review and all is correct except I'm from Midlothian, Texas.

N G.

Nicholas Fontenot came to my house to give me a very thorough quote. He explained everything to me in detail by giving me the pros and cons of having a tank and tankless water heater. He talked about inspections and maintenance requirements. I was very pleased with the service I received.

Ethan R.

We had a relatively simple plumbing problem that left us with no water. We were somewhat wary of the less than stellar reviews, but they were the first ones we could get out to the house and we went for it.

I'm sure the plumber that came out could have done acceptable work, but due to their corporate policy they will not do any work on older galvanized steel pipe. This would have been nice to have been brought up a head of time considering the vast majority of houses in our area have this type of plumbing, and especially considering the undiscussed service fee. A fee that they collected to come into my bathroom, look at the pipe coming out of the wall, and say we won't do anything. The whole visit took less than five minutes.

Does that warrant a $79 fee for plumbers to come out and not work on plumbing?

Melissa H.

Andrew was absolutely amazing. super responsive and very helpful. He was very thorough and even went above and beyond to ensure that the job was completely finished. Thank you so much!

Kristi T.

My kitchen sink leaked due to it being set up wrong--I've owned my house since 2009--they fixed it and called regent restoration to come out for me.

Leela B.

We had an emergency leak in one
of the upstairs bathrooms and Joe Azcona arrived right away and had everything fixed in a couple of hours. He was very professional and took the time to explain exactly what he was doing and how much it would cost. He was awesome and I highly recommend him and Benjamin Franklin Plumbing!

Richard S.

Very responsive and totally professional! Had me up and going within a few hours. The plumber that responded to my call was professional, fast and did a great job!

C H.

Buyer beware. They price gauge you if you live in a gated community. To "fix" simple seals in a toilet costs over $269.... Better off just buying a brand new toilet and not deal with them.

Joe P.

Only interested in scamming customers. Initial plumber requested items to be changed out that didn't need changing. Replacement parts were of cheaper and lower quality then original items. I will never use them again

Bob O.

Always on time. Alway competent. Always courteous. Always communicate well. Always offer options.