Benjamin Franklin

Space G.

Had Ben the Frank come out here about a month ago.Thats Arlington,TX 76012 so your not confused. My main drain was clogged. Charged $690 to hydro jet it, which if you think about it is really dumb to do. Next day after the drain was cleared Chris shows up for an inspection and tells us drains are badly damaged and it will cost $50k to repair, but he didn't tell us the cost in person. He emailed it to us as he was leaving the door. Within the email were four pictures of the same thing. You would think with all that damage he'd be able to send multiple images of DIFFERENT areas. That's very unprofessional, but what do I know, I'm not a plumber right? Three days later my main was backed up again. I called a different company where two men, no they were superheros which entered my home, they snaked my drain like real men and they worked hard. They then went on to show me the live video of my drain lines, nothing was damaged. I called Benjamin Franklin back for a refund like website said but they told me you only get it back if we send someone out to verify the last guy was wrong. Of course they will say we have damage, I have to "trust" them now?These guys are shady. You guys keep it. The way I see it, my review cost you more than the $690 you robbed me of and the outright lie that I needed $50,000 in repairs. They prey on people that have a lack of knowledge in plumbing.

Keith S.

I had a drain clog upstairs and they charged $423 to unclog the drain. I think that is excessive, but paying them $69 for nothing is not a good optbecause I can't miss work and wait for another plumbing company to come out, I paid this fee and will consider it the cost of learning a lesson about that company. I suggest you ask for an approximate price before letting them dispatch to your property.


The office manager called me to get a better understanding of my concerns. He explained that there were additional costs based on the difficulty of the access. After further discussion with management, I am satisfied with the service and resolution. As a result, I increased my rating to 3 stars.

Lyle C.

I have no idea what their workmanship is like, They did show up with the 2 hour window for the estimate. After receiving said estimate to insall a tank less hot water heater, I paid the $59 trip charge and we parted ways. I do most of my own repairs I what things costs and what skilled technicians are worth.
Let put it this way. If you to need spend a bunch of money as tax write off, these are your guys.

Rob F.

We've used these guys before, no issues. However, we declined a service agreement with Minute-Man Heating & Air. Minute-Man banned us because we contested a service fee. And because Minute-Man and Benjamin Franklin are owned by the same people, Ben Franklin banned us as well. We've spent thousands of dollars and when we contest something that doesn't add up, we get banned? To hell with these companies. DO NOT CALL THEM, DO NOT USE THEM, DO NOT REFER THEM.

Aqualina A.

On 6/12/18 - I made a call to Benjamin Franklin Plumbing license # M-17631 - phone 817-784-1249. I noticed water on my driveway. I called the city of Arlington and was advised to call a plumber.
The plumber arrived and diagnosed my problem as the banned quest line- going from the water meter to my home. The cost to replace is very expensive- I agree to replace the water line- Per the plumber this was the problem.
The plumber did not check my sprinkler system- he was certain the issue was the water line. After the work was done to replace the water line- the problem with water coming up on my driveway still existed. After complaining that my problem had not been resolved, a supervisor by the name of David contacted me and came out. He saw there was still water coming up from my driveway.
David- said he would have his sprinkler guy come out and would take care of the problem. David advised me to not use the sprinklers so the ground would be dry. When the sprinkler guy arrived, he asked to check my sprinkler system- that's when it was discovered that 1 of the sprinkler stations was not working. This is where the plumbing company had dug up the yard to replace the water line. The sprinkler guy did find the problem causing the water on the driveway and repaired that problem.
But he would not look at the other issue with the broken sprinkler. My sprinkler system Had been working properly on All stations before Benjamin Franklin Plumbing dug up my yard to replace the water line.
This has been the worst experience dealing with Benjamin Franklin Plumbing. I called them for 1 issue and they have created another issue.
Think long and hard before you call Benjamin Franklin for service, license # M-17631 - phone 817-784-1249. Address - 7501 US Highway 287 Suite B-1 Arlington, Texas 76001

Ken B.

No warranty on their work and the work done falls apart in less than 3 years . Do not use this establishment at all or you will be suffering from further plumbing failure due to negligence - This work was done by the Ben Franklins plumbing that service Arlington

Jack G.

I called them out to fix one of our toilets that was not filling up. Cost approx. $200 which was fair but.... then the nightmare. Toilet still did not fill up so I called them and they came out for the second time, good news, no charge, bad news, when I got home it still wasn't filling up. So I called and they came out and told my wife it needed a new flapper for it to fill up. $236.00 Why didn't they know this the first time? So she agreed, mistake I agree, but she wanted it fixed. Yup, I come home and it still doesn't fill up. I called after hours and was a little upset but was greeted by a very nice person who said a supervisor would come out the next morning. Well he did, and all he did was adjust a hose to make the water run more freely making the toilet fill up. So why was I charged an additional $236.00 for the second visit if it wasn't the flapper? He said it was the hose that needed adjustment. Ok, in my mailbox was an advertisement from them saying if I use their services again I could get $50.00 off and if I wasn't happy call for David Crow. I called exactly 2 weeks ago telling them I wanted my money back. The lady I spoke to was very nice and said David Crow would call me back the next day. And still to this day no one has called. They can say what they want, they can be defensive, but they screwed up and won't admit it.

Laura L.

Sorry I let them into my home! I was at work so arranged for a family member to let them into my home to replace the faucet in the master bath tub. The service man lied to my family member telling them the job had been completed. He put the broken faucet back on and made it appear that it had been replaced. Then when my family member left the room, the service man took the faucet handle off and left it laying on the tub. He did not replace the broken handle just left it broken and unassembled. When I called the company to report this, the office manager was very rude! I will not let them back in my home!

Michael M.

I noticed a leak in the front yard Saturday morning of Labor Day weekend. I called and spoke to a woman who was very friendly and had great customer service. She arranged for someone come out the next morning at 8am. Tommy arrived on time and knew exactly what it was after just looking at it for a few minutes. But, he was going to have to dig. Ok, makes sense. The quote to get it all done. $1350. To dig and fix a leak. I'm still new at this home owner stuff and haven't really had problems, but I'm glad I followed my gut. I told him I would have to think about it and get back to him. I almost told him to go ahead and do the work. I'm so glad I didn't. Asking family members, they said I was getting ripped off and got names of other plumbers. The first one I called came out the same day and did the job for $350. So thank you Tommy for quoting me an insane price and also not putting back the cover to my meter box (its the little things that make a decision). I have now found my go to plumber who I know wont gouge me on the price.

Lance W.

Yeah they tell you ahead of time the charge. I was desperate to get my drain unclogged. My AC and Washer would not drain in the heat of summer. All they did was snake the drain. Chris told me his snake was not long enough! LoL! he had to dispatch another plumber with a longer snake. (I'm sure it was to bleed more time! Im supprised It worked!! Cost me $377.00 to snake it. he was only here for 1 hr and 16 mins. Read other reviews and Damm! I should have done more research. This company sucks! what a Joke! My plumber friend was out of town but when I told him about BFP's work. He said they screwed me!