Benjamin Franklin

Bob O.

Always on time. Alway competent. Always courteous. Always communicate well. Always offer options.

Hasan P.

New home owner, not much experience with regards to plumbing. Benjamin Franklin Plumbing from my experience does not have ethical integrity, employing plumbers or allowing plumbers to use their brand.

My plumber came to assess my issue, paid for a service fee looked around the house, checked the water meter, and water pressure things that anyone can do and provided me with information I already knew. Then charged me for a "diagnostic fee" on top without even fixing or letting me know plumbing issue in which the call was made for. And they wanted to come back and dig up the yard in order to rule out possible issues.

New home owners Steer clear of this company and find a more ethical and family oriented plumbing provider. Benjamin Franklin (depending on the plumber) will scam you for your money.

Oh and called another plumber which is more trustworthy gave me advice over the phone for FREE and said if it did not help they will come out and see free of charge.

I got scammed it is a learning experience for me however I would like to help save other individuals money.

Update:
spoke with the management team. Resolved the issue regarding the Additional "diagnostic fee"
Great management team. Only reason it's 2 stars

But Be CAREFUL the plumbers who go into homes will lack integrity and ethics

Mary M.

$394 to install a kitchen faucet that I supplied. I wasn't expecting such a high price for an hour's worth of work. Plumber, Montago, was proficient but I cannot recommend this company due to the high fees.

John J.

I had a leaking valve on my washing machine feedline. I desperately needed a plumber so I called Ben Franklin despite the bad reviews. No one else was available. For $89, a very nice technician came out and told me I had a leaking valve (which I already knew) and they would return in the next few days to fix it for $789. Fortunately,I was able to locate a different plumber who came out on Sunday morning and did an excellent job performing the repair for under $200. The job took less than 30 minutes. Ben Franklin is a scam. Buyer beware!

Mark D.

Oh yes this is a correct review. See how they lie? I live in Dallas. They did not contact me. And my review didn't come off Yelp because the encounter is true. You will soon believe you're dealing with scam artists if you choose Ben Franklin.

Greg S.

Total scam. Told me I had to replace my whole plumbing system for $8k. Called a local plumber cost me less that $100 bucks. Been fine for over a year. Rippoffs. Learned my lesson with the big name businesses. Always shop local small business....

John M.

Absolutely terrible and dishonest service. We called them to help stop 2 toilets from running. They guy told us we needed to buy to entire toilets to fix the issue. I'm not stupid! We also asked if they would diagnose an issue with the water heater. The guy said "We won't touch it because it's out of warranty. He then continued to tell us that we need to maintenance every year. Now, how are we supposed to get them to maintenance after the 2 year warranty runs out? Makes no sense. Next he said "Just run it until it dies without fixing it". What the? Where's the logic in that. Clearly Ben Franklin doesn't understand fixing things. They only want you to buy new things. Times are tough. Apparently Ben Franklin thinks we're all made of money. In addition, they took $69 for that bad advice. Dishonest and crooked business. Will never call them again.

C H.

Around August 2016, I paid $5250 for a tankless water heater. The plumber that installed it did not do it correctly and it DID NOT PASS THE INSPECTION THE FIRST TIME with the City of Fort Worth. Another tech that came to my house was named Wes.
Wes was rude to me several times until I told him to leave my house and out of revenge, he spit wet gum on my porch that I had to clean up. I wrote a review the next day online. The office manager, Courtney called me up very confrontational and very unprofessional. She told me she didn't believe Wes spit gum on my porch and she was very rude. She told me to never call them up for maintenance in the future. She screamed at me on the phone to listen to her and I hung up on her. Then they mailed me a $25 coupon for a future service in the mail. I put it in my recycle bin.

After that, I had to call them up several times for issues with filter system in 2017 and 2018. Each time they came out, I always opened the door and greeted Bo the service tech manager but he was always unfriendly to me. At the end of the service session, I always said "thank you" to him multiple times and all he said was "uh-huh" and didn't even look at me. I had the impression that he didn't like me and was annoyed with me all the time. Not good customer service at all.

Nancy T.

I requested a quote to repair a leak in a roof drain. I described the problem over the phone and was told the initial fee would include a water test. I paid the fee up front. When the technician came out, he told me he would charge me $650 just to tell me how much it would be to fIIx the problem. He did not even do a water test. We refused. When I called to talk to a supervisor, no one returned my call.

Pastor D.

I have no way of knowing if they are good plumbers. I booked online with a 2hr window on the day before Thanksgiving, I received a conformation email that they would be there Friday the day after Thanksgiving. I then received a phone call telling me I would have to put on stand by since they were booked solid. I then received an email stating I would have a plumber out by 5pm with no wording of stand by. At 3pm I received a call that they couldn't make it and my family would have to be without hot water until the next Monday. Now they are promising an appointment at 3 to 5pm Monday. They had better be the best and the cheapest company out there for me to change this review.

An update: The tech that came out, Don was outstanding. He was fast, understanding and was very knowledgeable. The techs won me over but the office staff need to take some courses on customer service. That goes from the call center people all the way to the operations manager.
Because of Don I raise my rating to 3 1/2 stars.