Benjamin Franklin Plumbing

Jm E.

Benjamin Franklin dispatched Nicholas to my home within an hour to fix a gas leak from the gas meter. He replaced the rotted-out pipe in the dirt, which was exposed to repeated years of weekly abuse from lawn care, and standing water, and positioned the line at the correct height about the ground. He called and kept me updated through the repair process, the city coming to inspect the repair, and having the gas turned on. I highly recommend Benjamin Franklin for any plumbing issue.

Grethel T.

We had a bathroom flooding and Benjamin Franklin sent out an amazing technician and crew! they diagnosed and fixed the problem! their crew has been so professional and knowledgeable and we could be more impressed!!! thank you!

Sarah S.

Jason showed up and told me it would be 900 dollars to fix the line. After draining the water the price skyrocketed to 2,700 dollars. After informing him that I couldn't pay that he became very hostile. I told him to pack up and I would pay. When I paid he kept going and I asked him not to talk to me anymore and to leave. I paid and he sat in his truck with the windows down yelling at me. He said that I wouldn't find another plumber who would do this so close to winter( it's the middle of September in Dallas). He then shouted that he would not come back. I don't have any knowledge of his skill as a plumber but Jason could be served better with customer service training. Best part was after he left I saw he had left trash. Can I bill you Benjamin Franklin for the trash to get picked up? Truly one of the worst experiences of my life. I would leave 0 stars but that wasn't an option.

Steven B.

Four stars for the quality of the work done. NO complaints there, however, the price was astronomical. Maybe it is because I have never needed a plumber before. I only wish I had just shut off the water valve at the street and called several plumbing companies to get multiple quotes. Having a pipe break in the middle of the day and seeing a small lake of water forming will make you panic, which is what I did.

William H.

Contacted Benjamin Franklin Plumbing to repair a water leak the City of Lewisville told me was on my side of water meter. They came out in 2 hours.

The water leak was in our alley and equivalent to a hose left fully open. They found a pin hole leak after digging down 7 feet near my retaining wall. They replaced the main water line to our house for almost $6,500.

The water leak volume remained the same. City came out 6 weeks later and found a 5/16 inch hole in the city water line which they repaired.

A professional plumber should have determined the major leak was not our side of the water meter.

We were also told we would get a first responder discount of 15% or $1,000. Later were were told the maximum was $300 which was not detailed on their website. I would not recommend Benjamin Franklin.

Carolyn H.

BAD and a rip off
Solved a leak for 2,800 and caused more damage over 5k and the manager asks if i want to finance it.


When you do not inform customers about the potential impact it can have then you are not doing a good job.

Capped a pipe on one end and forgot I had a washer on the other so now I have a 5k quote to add a new line. NOT GOOD!!!!!!!!!!!!!!!!!

The manager would not make it right and there is NO corporate Texas office for this company - I called corporate in Birmingham and they couldn't give me the number. Really?

William H.

We came home from work to find our house had flooded. Tim from Benjamin Franklin was there in less than an hour and found the leak and stopped it. He explained what happened and why.

Arlene B.

Having problem with clogged drained caused by placing soft spaghetti into the disposal and it backed up into one of double sinks. Andrew Smith did an overwhelming job. He was on time, very competent, and offered suggestions to avoid future possibilities again. He was cordial to husband and I and felt like part of the family. The fee was icing on the cake. Andrew Smith we will certainly request for should we ever need a plumber again.

Sheri W.

Do you know what you don't want to do on a Sunday morning (especially when it's Easter? Wake up to a flooded garage!! But that was my lot in life at 4:43 am. I called the first emergency plumber I found. No answer. The second one thought they might be able to make it suppertime. Uh, did I miss speak the emergency part?

The third time was the charm. Benjamin Franklin Plumbing. Spoke to a very nice lady who took all my information and told me it would probably be about an hour. Meanwhile, I could surf in the garage with all the whitecaps!! By 8:44, still no plumber. Called a nice lady back who said she would roust him out of bed. I'm not lying.

He showed up about an hour later, freshly rolled out of bed. Trip charge? $285. That was to turn off the gushing water. If I wanted him to analyze where the water was coming from, another hundred. Not to fix, just to look. The estimate was for a little over 7 grand, which didn't include the scaffolding and the floor and wall repair. He wanted to dig through the cement in the garage 4 ft diameter and 5 feet deep. Then 5 feet over to where he surmised the leak to be. GASP!! With $365 of my hard-earned money in his pockets, he left. At least the water got turned off.

Enter plumber #2. I called a friend and asked for a recommendation. DALWORTH PLUMBING. The owner of the company, Butch, came out, assessed the problem, and offered a solution. Didn't involve ripping through the garage and tunneling into the house. And he didn't want a penny. His estimate was less than half of Benjamin Franklin. They came out two days later to do the work and did an amazing job. On time, as promised, and under budget. A winning trio in my book.

I guess this is a jeer to Benjamin Franklin and cheers to Dalworth Plumbing.

Cheryl S.

During the winter storm of Feb 2021 we had several issues. The night we first realized we needed help my husband went online and made contact. Early the next morning they called and scheduled an appointment. Our plumber arrived yesterday as appointed, wearing a mask and, as always, very respectful of our home. He not only repaired what we called about, but addressed a few other issues we had discovered. Thank you for your knowledge and professionalism! We appreciate you so much!