Benjamin Franklin Plumbing

Rick W.

The technician (Jonatan) was prompt courteous and professional. He told me what was needed and he fixed the issue promptly. Thanks!

Leslie O.

I had an inspection of the water heaters. There were several issues. One was almost past its warranty time so we decided to change it out for a new one. Also, the previous plumber put circulating pumps on both our water heaters to lower the risk of freezing pipes during cold weather, but the flows were going the wrong direction so they needed to be either changed or taken off. We took those off. That evening, there was a slight drip that apparently activated the auto shutoff valve of the new water heater and turned off the hot water line. I put in a call that night and they responded quickly and had the repair done early in the morning.

Benjamin Franklin Plumbing has good service and great plumbers who tell you straight what needs to be done and corrects any errors on their part quickly and in my case, for no charge.

I would totally recommend them.

Tracy W.

I can't say enough about the great service provided. The tech was very friendly and thorough in his work. He saw issues other than what we called about and fixed them. Great customer service!

Mahesh T.

Please stay away from this company. They gave me an estimate for $500 for replacing the capacitor. Total rip off!

Glynn W.

First off I was in the plumbing business half my life. I'm old enough now that I can't do the work that I used to do so I called Benjamin Franklin plumbing. They sent a tech out named Daniel Ruiz
I asked for him to call me when he got to the door and he did. I showed him the problem he diagnosed it. He showed me what the problem was. We talked about repairs. I told him to go ahead. He did an excellent job, his cleaning and making sure everything was right before he left.Cleaned up after himself. I will definitely call for Daniel again whenever I needs something that I can't do I want to think Benjamin Franklin for their courtesy and how fast they got somebody to fix my problem thank you.

Bob G.

A few years ago, I purchased 2 new Rheem water heaters from BF Plumbing. I paid about 50% more than other plumbers charged and I was even sold an extended warranty that includes a flush every year. We always have to call for the flush and they usually find an excuse not to come. We've had 4 service calls. One unit has been apart twice and parts replaced. The thermostats are useless. The water heats up then the unit shuts off until the water cools down to the point you think you have no hot water. Then when the unit comes on, it heats back up. The water heaters are in the attic and actually work better in the winter. The repairman says that they are energy savers and there's nothing that can be done about the cold showers. DO NOT USE THESE PEOPLE. When the warranty goes away, I'll hire someone else and see if I can find better quality product and service.

Jean Ann T.

We have used Ben Franklin plumbing on several occasions from small problems to replacing hot water heaters. This service call was a leaking bathroom faucet, and Daniel Ruiz did an excellent job and took care of other concerns while he was here. We appreciated his taking time to do a great job.

Christy M.

Quick and reliable and reasonably priced. Arthur F is the best! I would use them again if needed.

Diane R.

The service was prompt. The work was done as defined by Cory. We had no issues. Very courteous and informative.

Enrico J.

I called BFP because we had a gas leak outside the house near the regulator.
The technician was very professional and I think he did a good job fixing the leak.
However, he charged me an arm and a leg to repair 2 gas leaks. He didn't even showed me that it was actually leaking. Leaks were fixed by simply replacing 2 short black iron pipes which I could probably buy from Lowes for less than $40.00. He spent 2 hours testing and fixing the leaks and I got charged $2445.77. He could have gave me a discount by just charging me one leak repair for $882.00 but he didn't because he said that he replaced 2 parts.
I know that he is licensed to repair gas leaks and he also save people from potential fires/death from gas leaks/explosion but at the same time he also kills people like me because he overcharged me.
I would never use their services again.

R Garcia
McKinney, TX