Benjamin Franklin Plumbing

Thomas K.

Warning! Warning!
Deceptive and unethical practices ahead!
Plumber came out to replace 2 water supply valves for a washing machine that were leaking, and that were corroded, and I could not remove myself for fear of snapping them off and on a Sunday that would not have gone over well. Plumber showed up on time as promised, and I am thankful for that, note the one star. Explained over the phone to me he might have to cut wall, cut water supply line and replace valves $600. Instead, I got two wrenches, some twisting and 2 -$16 valves, which were not any different than the 2 new ones I had on hand that he told me he couldn't use. The whole job maybe an hour, 40 minutes about just in the truck.
https://www.youtube.com/watch?v=lvHPYsJOijk&ab_channel=RoscoReviews. Watch video of what was done and judge for yourself.
Then I tried to avoid posting this by contacting the only point of contact I had via texting just to see if there was any wiggle, and there's not. Actually no one can help at all, once you agreed to the price, apparently you have sold your soul. This is what happens when you live in an area where the jobs are plentiful and ads on WBAP are expensive. Yes, I called them. Yes, I agreed to the price which again sounded like it was going to be more labor intensive and involve more, or at least different parts. But I know all people / companies make mistakes and I judge on how you address these mistakes. Honestly $25-$50 price reduction would have been all it taken. So, whoever is reading this for BFP if you can say without a doubt what you seen in the video and know that's exactly what was done seems fair, then I guess we are done.
I will try to find a plumbing board of ethics if there is one or reach out to corporate entity if there is one.

Signed.. One Guy and 2 wrenches of my own.

Clint S.

I love our plumber, Jason Holder. He has tons of integrity and character. We really trust him, and he always looks out for us. I can say the same for the owners of this company. So it goes all the way up to the top. I highly recommend this company.

Harv N.

Great job getting my toilet up and running efficiently. Thank you Michael. You are very professional and friendly.

Kauai R.

I was dreading calling a plumber, after all the videos on YouTube made the repair look so easy. I'm glad I called Benjamin Franklin, they sent David Jason and he was exactly what one would want in a plumber. The pricing was good, the plumber (David Jason) was great!!!!! Hell I forgot to submit my $50 off coupon and just let it go, because that great plumber (David Jason) saved me money doing the job right and actually caring about the work he was performing.

Jm E.

Benjamin Franklin dispatched Nicholas to my home within an hour to fix a gas leak from the gas meter. He replaced the rotted-out pipe in the dirt, which was exposed to repeated years of weekly abuse from lawn care, and standing water, and positioned the line at the correct height about the ground. He called and kept me updated through the repair process, the city coming to inspect the repair, and having the gas turned on. I highly recommend Benjamin Franklin for any plumbing issue.

Grethel T.

We had a bathroom flooding and Benjamin Franklin sent out an amazing technician and crew! they diagnosed and fixed the problem! their crew has been so professional and knowledgeable and we could be more impressed!!! thank you!

Sarah S.

Jason showed up and told me it would be 900 dollars to fix the line. After draining the water the price skyrocketed to 2,700 dollars. After informing him that I couldn't pay that he became very hostile. I told him to pack up and I would pay. When I paid he kept going and I asked him not to talk to me anymore and to leave. I paid and he sat in his truck with the windows down yelling at me. He said that I wouldn't find another plumber who would do this so close to winter( it's the middle of September in Dallas). He then shouted that he would not come back. I don't have any knowledge of his skill as a plumber but Jason could be served better with customer service training. Best part was after he left I saw he had left trash. Can I bill you Benjamin Franklin for the trash to get picked up? Truly one of the worst experiences of my life. I would leave 0 stars but that wasn't an option.

Steven B.

Four stars for the quality of the work done. NO complaints there, however, the price was astronomical. Maybe it is because I have never needed a plumber before. I only wish I had just shut off the water valve at the street and called several plumbing companies to get multiple quotes. Having a pipe break in the middle of the day and seeing a small lake of water forming will make you panic, which is what I did.

William H.

Contacted Benjamin Franklin Plumbing to repair a water leak the City of Lewisville told me was on my side of water meter. They came out in 2 hours.

The water leak was in our alley and equivalent to a hose left fully open. They found a pin hole leak after digging down 7 feet near my retaining wall. They replaced the main water line to our house for almost $6,500.

The water leak volume remained the same. City came out 6 weeks later and found a 5/16 inch hole in the city water line which they repaired.

A professional plumber should have determined the major leak was not our side of the water meter.

We were also told we would get a first responder discount of 15% or $1,000. Later were were told the maximum was $300 which was not detailed on their website. I would not recommend Benjamin Franklin.

Carolyn H.

BAD and a rip off
Solved a leak for 2,800 and caused more damage over 5k and the manager asks if i want to finance it.


When you do not inform customers about the potential impact it can have then you are not doing a good job.

Capped a pipe on one end and forgot I had a washer on the other so now I have a 5k quote to add a new line. NOT GOOD!!!!!!!!!!!!!!!!!

The manager would not make it right and there is NO corporate Texas office for this company - I called corporate in Birmingham and they couldn't give me the number. Really?