Benjamin Franklin Plumbing

Annette M.

Hallam is the most respectful person. He has been working in my 60+ year old home on several occasions and we have always been more than satisfied with his work, service, explanations and advice. People who complain about the price don't get it how hard a job being a plumber is.

Richard L.

I hired Benjamin Franklin to install a water heater in a home I bought in December of 2015. After a time I began to notice the floor around the water heater warping. I called Benjamin Franklin in October of 2017 to do a check on the water heater, and a few other minor issues (washers at faucets, things like that). The two gentlemen who came were friendly and respectful. They took off the door to the water heater, looked it over and said what a good job that installation had been and that everything was fine. I voiced my concern about leaks under the house (my son has a mold problem at his house because of a water heater improperly installed) and asked if they would check under the house for any problems.They came back saying everything looked fine (and that there were a lot of spiders under there). I was charged $372.00 for the minor repairs and they left. And my floor continued to warp. So I called a new plumber for a second opinion. These gentlemen came. They were friendly and respectful. They took off the door to the water heater and showed me within minutes that I had a leak under the house. They showed me where it was rotting my floor away. They also showed me that the water heater had been installed with a pipe that was too long and that when the access door was on, it was pressing on this pipe, which may very well have been the pressure that caused the leak. They had me listen to the hiss that was audible as the water sprayed out. Then they went under the house. They came back with pictures on a cell phone showing me the leak - and the very wet wood under my very heavy water heater. They gave me an estimate of $254.70 to fix the leak under the house and the pipe that had been improperly installed at the water heater. So, it cost more to have Benjamin Franklin NOT fix it the problem in October 2017 than what it cost to have the new plumbers fix it today. If you choose Benjamin Franklin Plumbing I hope you have better service than I had. I will not be calling them again.

Lee R.

1 slip brass coupling- Lowes $2.10 For the Technician to soldier 1 coupling on. $????? 1 PVC Tee coupling- Lowes $1.22 4 Pex Crimps- Lowes $8.00 1 10-ft piece on PVC- Lowes $9.38 Work time around 40 minutes to complete work order. Hourly rate for tech must be around $400.00. No bill was left for anyone to review I also contacted the supervisor to request an itemized bill. Stated they don't itemize there bills. They just read the price out of a book to see how long the job should take and what the tasks are and it spit the price out. But he did say he would mail me the statement. I assume it's going to say your bill is $531.00 The issue I really have besides the ridiculous bill of $531.00 is that you personally too advantage of an elderly (94 years young) veteran and this pisses me off beyond your belief. So I can only assume this is the best practice for this company to take advantage of the elderly people in our county. Do you also do this with single parents that are non- technical? I also can assume you didn't think anyone would crawl under the house and take a look at the work you performed. Because I can assure you that you knew a 94 year old man wasn't going to crawl on his hands and knees to validate the work you performed. Well you were sadly mistaken. I hope you never receive any more business from another Veteran for the rest of your career. The material listed about is all that was used to repair the issue.

Kevin O.

We had communication issue on both sides after the initial repair. I screen my calls and did not get the phone calls. Today the Benjamin Franklin team came out and did find a crack in the pipe that was missed the first go around. They replaced the copper and did a professional repair. I may add that I have used plumbers in the past that would have not cared about a mistake. All companies have mistakes now and then and it is the way they correct things that set good companies from bad ones. Benjamin Franklin was determined to make things right. I am now happy and will go back to Benjamin Franklin for my plumbing needs.

Dante G.

If I could leave NO STARS I would. Called and emailed about slow draining pipes as well as garbage disposal backing up. NO RESPONSE. My dishwasher just flooded my kitchen. Could have been avoided if they had responded last week when I asked.

Serenity P.

***reply to Hallam*** Wasn't it you that called me and wanted me to """"update my review"""" to say that the installer was courteous, on time etc... I did because he was. But your 100% satisfaction guarantee is that if the customer isn't happy, you will just undo all the work that was completed. So my wife, my 6 month old and myself would have to deal with no hot water until someone else could get out. That's just undoing the work because the customer isn't happy, that's not customer satisfaction. Yes you sent out a $125 gift card for future work (not 250), which I told you on the phone that I would not use. It has actually been thrown away. You sent out a Cracker Barrel gift card, not Panera, but that was thrown out as well. You cannot accept the fact that I was just not satisfied and overall was disappointed.

Hotace6813 G.

The """"unethical"""" plumber.I wish there was a """"0"""" star rating. They installed a damaged...fell off a truck damaged water heater under my house and said NOTHING of the damage. I saw it the following weekend when I went under the house to look at it. Neither the tech or Quinton who inspected the job said anything to us. I called to complain and was told they would have to come look at it which they did one day and replaced it the next. My time I had to take off work those 2 days, my gas $ and the extra 50 gallons of water to refill it meant nothing to them when I asked for some form of compensation. Sandra told me they made it right and that I was beligerant! Their tech supervisor James is a total jerk...very argumentative and refused to answer simple questions like, why did they originally install a commercial grade heater and the replacement said residential on it. He told me that it must have been a mistake but he would go get a commercial grade and charge me the difference...wtf! The day before he said I would be getting the same unit. He also ripped vinyl siding away from my house getting out of the crawl space, but that means nothing to them either. Point is if this was an honest company I would have been informed of the damage before the 1st install. Very shady and unethical company...STAY AWAY FROM BEN FRANKLIN PLUMBING IN GREENVILLE SC I wish there was a place to post photos!

Mel G.

Got me in the next day. Fast, friendly service. This is my 3rd time using them and they always do a great job!

Robert F.

Very easy to schedule an appointment. The service technician was on time. Several options were presented for the service I needed. The workmanship was excellent. Prices may be higher than other plumbers, but the peace of mind and high quality workmanship is worth it.

Christie D.

My first experience with BF Plumbing: 2019: They inspected to give me an estimate for running a water service line, they never called me back, even after more calls to them. Going elsewhere. Second Experience: Jun 2021: I just wasted $1564 with these guys. I had a water leak somewhere on an 800' water service line to my home & apartments. Before scheduling a visit, I asked lots of questions about their experience, """"state of the art"""" equipment, and success rate. I scheduled my estimate appointment and provided my current job address. Their office scheduler called and said that their senior tech (John) would be there in about 45 minutes. I waited at my job site, and about 90 minutes later I get another call, telling me that he was at a previous property that I had sold months before and was not my current address. So, another 15 minute wait while he drove to the right location... all the while I'm waiting for him by the street in my car. As it says on their trucks, """"If there is any delay, it's you we pay.."""" Damned Lie. A nice guy, he walked the water line, looking for damp spots and probing (pointed steel rod) along the way. He didn't find the source of the leak and suggested that he use his acoustic listening probe to find the leak. He continuously explained how successful he had been with it and had always found the leak, even with pipes located beneath concrete and an asphalt driveways, with lesser flows and more depth. With this assurance, he spent 35 minutes drafting an estimate/contract while I again waited in my car. (The listening device is essentially what The Lone Ranger's friend, Tonto would do by putting his ear to the ground.. but with more amplification.) With his """"gofer"""" tapping on the pipe, John was able to hear and locate the pipes under the driveways. Yet, after 4+ hours, he was unable to find the leak. His time, my time and my $1564 are lost... for nothing. John lost about 30 minutes of time when the probe's rechargeable battery went dead and required recharging. Poor planning from either not charging before leaving the shop or not charging during the lunch break caused this time loss. Also, the choice of equipment without a swappable battery was a poor choice. I asked if they had the proper high-tech equipment & training when I called to schedule my visit. They assured me that they did. After the failure to find the fault, he explained that if the leak doesn't """"spray,"""" it may not make enough """"noise"""" to be heard. Obviously, they did not have the best equipment for the job. (It was a halfway step between the pointed stick and something much better.) A better choice might have been to use a tracer gas system, such as a Variotech 460, which forces a compressed gas into the pipe and senses that gas on the surface. The gas is lighter than air, moving upward (vs downward like water) toward the surface through porous surfaces like concrete or asphalt. Overall, the company was poorly managed, poorly equipped and I felt lacked veracity when professing their past success in leak locating. Their saying, """"The Punctual Plumbers"""" is bull. Update Nov 2021.. After the failed attempt by BFP, I called a locally recommended plumber, Plumbing By Greg. Using essentially the same piece of equipment and a shovel, he was able to locate and repair my leak. I guess it is a matter of skill and experience... Obviously, a corporate name means nothing. Avoid BFP.