Benjamin Franklin Plumbing

Leah C.

My Mom and I had used Benjamin Franklin Plumbing close to a year ago for service in our (then) new house. Sam showed up and helped us with our plumbing request. He was friendly, courteous, knowledgable, and efficient! My mom called a week ago for another service. The same plumber, Sam, showed up today and we were thrilled. Not only did he remember us from nearly a year ago, his service, friendly disposition, and thoroughness was 100%. We highly appreciate Sam, and Benjamin Franklin Plumbing. Great service, and value. Highly recommend!

Barry T.

Reached out to BF as my water heater just went out. I thought the person that came out was great. Water heater is 50 gal tank (40K BTU) located in the garage. They wanted to charge me between $4,300 and $5,300 to replace it. Water heaters are $1,000 or less at Home Depot. Posting this hoping to help someone else out in the future as hardly any plumbers will give you estimates when you call to ask.

Claudia W.

Hallam is the most respectful person. He has been working in my 60+ year old home on several occasions and we have always been more than satisfied with his work, service, explanations and advice. People who complain about the price don't get it how hard a job being a plumber is.

Aras V.

if zero stars could be awarded that's what you would be getting. It's always great to see a business price gouge the elderly you invoiced an 80 year old woman $87 to show up and then $432 for a gasket for her toilet that cost $7.92 at Home Depot. As I can see, my 80 year old mother-in-law is not the only victim in this case. And since there are more reviews showing the same scenario, the local news is about to make you famous.

Barry S.

My first experience with BF Plumbing: 2019: They inspected to give me an estimate for running a water service line, they never called me back, even after more calls to them. Going elsewhere. Second Experience: Jun 2021: I just wasted $1564 with these guys. I had a water leak somewhere on an 800' water service line to my home & apartments. Before scheduling a visit, I asked lots of questions about their experience, """"state of the art"""" equipment, and success rate. I scheduled my estimate appointment and provided my current job address. Their office scheduler called and said that their senior tech (John) would be there in about 45 minutes. I waited at my job site, and about 90 minutes later I get another call, telling me that he was at a previous property that I had sold months before and was not my current address. So, another 15 minute wait while he drove to the right location... all the while I'm waiting for him by the street in my car. As it says on their trucks, """"If there is any delay, it's you we pay.."""" Damned Lie. A nice guy, he walked the water line, looking for damp spots and probing (pointed steel rod) along the way. He didn't find the source of the leak and suggested that he use his acoustic listening probe to find the leak. He continuously explained how successful he had been with it and had always found the leak, even with pipes located beneath concrete and an asphalt driveways, with lesser flows and more depth. With this assurance, he spent 35 minutes drafting an estimate/contract while I again waited in my car. (The listening device is essentially what The Lone Ranger's friend, Tonto would do by putting his ear to the ground.. but with more amplification.) With his """"gofer"""" tapping on the pipe, John was able to hear and locate the pipes under the driveways. Yet, after 4+ hours, he was unable to find the leak. His time, my time and my $1564 are lost... for nothing. John lost about 30 minutes of time when the probe's rechargeable battery went dead and required recharging. Poor planning from either not charging before leaving the shop or not charging during the lunch break caused this time loss. Also, the choice of equipment without a swappable battery was a poor choice. I asked if they had the proper high-tech equipment & training when I called to schedule my visit. They assured me that they did. After the failure to find the fault, he explained that if the leak doesn't """"spray,"""" it may not make enough """"noise"""" to be heard. Obviously, they did not have the best equipment for the job. (It was a halfway step between the pointed stick and something much better.) A better choice might have been to use a tracer gas system, such as a Variotech 460, which forces a compressed gas into the pipe and senses that gas on the surface. The gas is lighter than air, moving upward (vs downward like water) toward the surface through porous surfaces like concrete or asphalt. Overall, the company was poorly managed, poorly equipped and I felt lacked veracity when professing their past success in leak locating. Their saying, """"The Punctual Plumbers"""" is bull. Update Nov 2021.. After the failed attempt by BFP, I called a locally recommended plumber, Plumbing By Greg. Using essentially the same piece of equipment and a shovel, he was able to locate and repair my leak. I guess it is a matter of skill and experience... Obviously, a corporate name means nothing. Avoid BFP.

Valerie M.

Extremely overpriced. They fixed a leak in our relatively new irrigation system for us a year ago and it was right at $1,000. We agreed and were under the impression it would take several hours to repair. Nope. Done in an hour. We developed a leak in the same location a week ago and called them back because their prior work was under warranty. Of course, after the tech digs up the yard, he tells us it's a different issue, not under warranty, and would cost close to $1,100. We said that was too expensive and he knocked off approx. $200. I did not want to agree, but my husband wanted the leak fixed today. I should have said no. This time he was finished in 45 minutes. NEVER AGAIN!! We could have almost had an entire new irrigation system installed for the cost of two repairs - in the same area. Probably will leak again next year, but we won't be calling Benjamin Franklin Plumbing.

Lori G.

Got me in the next day. Fast, friendly service. This is my 3rd time using them and they always do a great job!

Darby E.

My husband and I had a representative from Ben Franklin Plumbing come out last week, during the emergency hours. We agreed to pay the higher rate for this because of the regular hours would not work for our work schedule. The tech arrived and was very professional, and a nice and friendly guy, and it was nice that the service center called us when the technician was on his way. We had gotten their name from a local plumbing company that had come by earlier to look at the issue, and did not have the equipment to do the job (the other company did not charge us, since they couldn't help us). However, we were looking for answers on why our pipes were bubbling... we mentioned that there is a vent on the roof, and the tech said 'well that wouldn't be fun to go up in the dark'. This seemed to be his consensus on most things to check out throughout the night.... I felt as if we had a very incomplete inspection, I agree that it wouldn't be fun to check things out in the dark, but then don't agree to come out that late and charge $129. Then he quoted us for a lot of different work that was not going to solve the original problem. It took a lot of questioning on our part to realize it was going to be one big bill followed by another by the time they did all the work. We did ask to buy the 'bio-clean' product they suggested, and he didn't have any on the truck. Overall, we ended up not purchasing any services from them except for the service call, and did not find their inspection to be thorough.

Chuck C.

We had communication issue on both sides after the initial repair. I screen my calls and did not get the phone calls. Today the Benjamin Franklin team came out and did find a crack in the pipe that was missed the first go around. They replaced the copper and did a professional repair. I may add that I have used plumbers in the past that would have not cared about a mistake. All companies have mistakes now and then and it is the way they correct things that set good companies from bad ones. Benjamin Franklin was determined to make things right. I am now happy and will go back to Benjamin Franklin for my plumbing needs.

Erika C.

If I could leave NO STARS I would. Called and emailed about slow draining pipes as well as garbage disposal backing up. NO RESPONSE. My dishwasher just flooded my kitchen. Could have been avoided if they had responded last week when I asked.