Benjamin Franklin Plumbing

Riegerc135 R.

Asked for a 100 ft sewer cleanout ($377 for 1 hour). They accomplished that and the told me my lagoon needed to be excavated ($10000) they can't even do that, (Ben Frank is not lagoon certified, lagoon had already passed the inspection from a certified lagoon inspector) Then they said they saw two ""probable/ possible"" breaks in the line at a different distance from the concerns of the original plumber ($2000-3000 to repair +$600 to ""hydrojet"" = pressurewash). Their own video shows the areas at 100-110 feet out, not even close to where they claimed it was. I have both videos to prove it. Their deceptive business practices cost me the sale of my house. Watch out for the upsale, they are very good at that........

Rick W.

Charging over $1000 for LABOR to replace a hot water heater is obscene. This was during normal business hours. That's was about $250 per hour for labor.
I would not recommend Benjamin Franklin Plumbing under any circumstance.

Edward H.

Ed and Melody Hunter, Derby, KS

Benjamin Franklin Plumbing changed our lives! We desperately needed some renovations done on our house to expand our son's living space. Our son is 23 and has cerebral palsy. Caring for him in our small house with a single bathroom with a tub and narrow doors had become impossible. Benjamin Franklin Plumbing along with Ray Boys Construction stepped up and blessed us beyond measure! They totally reworked the space and added a complete bathroom including an ADA shower. Benjamin Franklin was extremely professional and did amazing work. We are so impressed. Jay and Nick did a fantastic job taking care of our needs. Most of their work and materials were donated to help our son John. We are so thankful and blessed for what Benjamin Franklin did for us. We never could have afforded what they did but they chose to help us anyway. I would highly recommend them to anyone who is needing plumbing or renovations done in their home. Thank you to Jason Clark, owner of Benjamin Franklin Plumbing.

Donna R.

One time I tried Benjamin Franklin plumbing due to timing when my regular plumbers Creekmore, was fully booked. They were a major hassle and they tried to charge me $650 to clean out the drain on my bathroom sink and tub. They said that their tool might get broken so I had to pay for that. It took them four hours to do something Creekmore had done in less than one before. I had a friend open the house for them. They even had me take off from work to go get a faucet in case they broke mine. Their cost for a faucet was highway robbery. Then they didn't need it and I had to return it! I negotiated the bill down to $425, but still felt majorly overcharged. The manager told me they were Premium Plumbers! I have never had any other company charge replacement cost of a tool that ""might"", but didn't get broken. Tools are a cost of doing business to everyone else.

My friend who opened the house for me said most of the time the plumber was there, he was just chatting with him.

I will never do business with them again but will wait for Creekmore. Lesson learned.

Gretchen M.

Tim installed a tankless water heater for us and we were thrilled! He and Michael were prompt friendly and the work was top notch.

Jim L.

Horrible and crooked. I had a broken water heater that they installed 4 years ago. They wouldn't cover with warranty and gave an estimate of $2800. I called another plumber who fixed it with a $18 thermostat.

Laura S.

First the Guy was Late 2 hours, Couldn't Figure out where I lived. When He got here he was Dirty and stunk. ""Ken"" Made Excuses But Didn't take the Effort to Properly Greet us, Just wanted to get in. He OVERCHARGED US! He Had to leave and go get a part, took him an hour, It's Ridiculous! Horrible Service.

Stacey F.

I called Benjamin Franklin Plumbing for an estimate on a basement window that leaked when it rains. Plumber came out and after 15 minutes said he needed to ""rebuild"" the area of our BRAND NEW house around the window and replace the window. Stated he would not be able to replace the siding he was going to have to tear off our brand new house, we would have to contact our builder for that. Estimtate? $2500.. Called another honest professional. It was a $26 piece of weather striping around the window that needed to be replaced. Was not charged a ""diagnostic"" charge by Loren at Boyer Plumbing and he fixed it in 30 minutes. Boyer Plumbing is the company to call. Loren is honest, hard working and we have never called anyone but him since that

Cheryl M.

Benjamin Franklin Plumbing is my #1 choice for all things plumbing. The tech that came out to take care our problem was very knowledgeable, and went above and beyond to explain what he was doing to fix the problem. He also answered any questions we had.
We also appreciated their promptness in arriving in a timely manner. I would highly recommend this business!

Troy D.

Called Ben Franklin of Wichita about 8pm one night after noticing a mainline sewer backup. I was informed that after hours calls were $129 for just coming out which I was OK with because they were the only plumber who could have a tech come out the same night. It took the technician about an hour and a half and several phone calls to arrive; apparently he couldn't find the house but did make it eventually. Once he arrived we deduced that the source of the clog was somewhere in the main line inside the house, as the cleanout in the yard appeared to flow OK. The technician looked around for about 5 minutes and then said he could not perform a cleanout because the cast iron pipes were old and he was afraid to remove the cleanout caps because they were ""probably"" frozen in place. He said the only option was for me to spend over $2,500 and wait about ""maybe a few days to a week"" for them to come back out and cut out a small section of old pipe, clean the line out and replace with PVC. Literally $2,500 for a 4' section of easily accessible pipe and a few hours labor tops. They did offer a discount of a few hundred on this job if I joined some silly $99 a year ""club"".

The worst part was after spending 30 minutes at my house, 20 of which was simply typing up this ridiculous quote, no time was spent performing actual plumbing work and they never touched any tools, they have the audacity to charge an additional $168 on top of the $129 because they have also have a 1-hour minimum. I was never told of this fee when I called, only the $129 service call, that I did agree too and felt that's all I should have been charged since they did at least show up. The following morning I went to my local hardware store and purchased a $25 auger and $3 wax ring and pulled a toilet and snaked the line myself and cleared it within a few minutes. For less than $30 I managed to do myself what Ben Franklin didn't do for $300, and for a whole lot less than the $2,500 they claimed I needed to give them to fix it.