Benjamin Franklin Plumbing

Stacey F.

I called Benjamin Franklin Plumbing for an estimate on a basement window that leaked when it rains. Plumber came out and after 15 minutes said he needed to ""rebuild"" the area of our BRAND NEW house around the window and replace the window. Stated he would not be able to replace the siding he was going to have to tear off our brand new house, we would have to contact our builder for that. Estimtate? $2500.. Called another honest professional. It was a $26 piece of weather striping around the window that needed to be replaced. Was not charged a ""diagnostic"" charge by Loren at Boyer Plumbing and he fixed it in 30 minutes. Boyer Plumbing is the company to call. Loren is honest, hard working and we have never called anyone but him since that

Cheryl M.

Benjamin Franklin Plumbing is my #1 choice for all things plumbing. The tech that came out to take care our problem was very knowledgeable, and went above and beyond to explain what he was doing to fix the problem. He also answered any questions we had.
We also appreciated their promptness in arriving in a timely manner. I would highly recommend this business!

Troy D.

Called Ben Franklin of Wichita about 8pm one night after noticing a mainline sewer backup. I was informed that after hours calls were $129 for just coming out which I was OK with because they were the only plumber who could have a tech come out the same night. It took the technician about an hour and a half and several phone calls to arrive; apparently he couldn't find the house but did make it eventually. Once he arrived we deduced that the source of the clog was somewhere in the main line inside the house, as the cleanout in the yard appeared to flow OK. The technician looked around for about 5 minutes and then said he could not perform a cleanout because the cast iron pipes were old and he was afraid to remove the cleanout caps because they were ""probably"" frozen in place. He said the only option was for me to spend over $2,500 and wait about ""maybe a few days to a week"" for them to come back out and cut out a small section of old pipe, clean the line out and replace with PVC. Literally $2,500 for a 4' section of easily accessible pipe and a few hours labor tops. They did offer a discount of a few hundred on this job if I joined some silly $99 a year ""club"".

The worst part was after spending 30 minutes at my house, 20 of which was simply typing up this ridiculous quote, no time was spent performing actual plumbing work and they never touched any tools, they have the audacity to charge an additional $168 on top of the $129 because they have also have a 1-hour minimum. I was never told of this fee when I called, only the $129 service call, that I did agree too and felt that's all I should have been charged since they did at least show up. The following morning I went to my local hardware store and purchased a $25 auger and $3 wax ring and pulled a toilet and snaked the line myself and cleared it within a few minutes. For less than $30 I managed to do myself what Ben Franklin didn't do for $300, and for a whole lot less than the $2,500 they claimed I needed to give them to fix it.

Jeremy B.

Website states call for a quote, but I was told they had to send someone out for a quote and charged a $49 service charge. Declined service due to their quote to fix the plugged drain was almost 3 times the cost as 2 other plumbing companies called that quoted their cost over the phone. Would recommend an alternative plumbing company.

Mike R.

First and foremost, they had excellent customer service. They were able to work around my work schedule and come out to fix my sink. The guys were friendly and worked pretty quick. They told me the cause of the problem and gave me a few different options to fix it. Great attitudes, very professional, and pretty expedient!

Jimmy D.

I was having sewer drain problems.I called two other company's before them,they couldn't clear the line,and there was no charge.(Browns plumbing,&mr.Rooter) then I called B.F. they charged $45.00 to knock on door,(even though no one else charged a service charge).B.F. sent two men,they attempted to clear the line and had NO success.they said after it was cleaned they would send camera in and show it was clear,that never happened.BEN FRANKLIN still charged me $297.00,and get this,they said the charge was for the""EFFORT"".I'm disabled living on a very limited income.How do the owners sleep at night ripping people off like this?I say call anyone but BEN!I had to get the whole line replaced by O.T.P. for a lot less then BEN wanted.don't let this happen to you!!!
Signed,James D.
ps.they said it was collapsed and need replaced...just looked at pipe the other plumber dug up and it wasn't even needing replaced.B.F. cost me way more then $297.00 try over $3.600.00. If you had done the camra like I was charged for I guess you would have known that,right?I have $2.00 to last my wife and I the mo.hope everyone reads this.SAVE YOURSELVES!

Lyn K.

These jokers installed a water heater for me. I called to tell them it was leaking. They set an appointment for 2 days later, but neglected to tell me to turn off the water, or how to do it, so it leaked into my crawl space for 2 days. Then they charged me $2,500 for the replacement and the drain required by code. That's the double rate for elderly women who are desperate and don't know any better. Now, just 3 years later, no hot water AGAIN! I won't be calling these rip-off artists for the repair of the sub-standard unit they installed. I'm pretty steamed, too bad my water isn't .

Shuree G.

*Cleaned up after themselves*
*went above and beyond finding out exactly where line went.*
*called city to come check our street and clean it out*
*honest*
We called Benjamin Franklin after another company insisted we needed a brand new sewer line.
John was the man who came out. he had an apprentice with him. They both wore booties into my home. (my house is not immaculate but this was an extra little thing that set them apart right away.)
He was at my house within an hour. He had already called the city to find out exactly where my main line was. (another extra thing that set him apart.)Turns out you can call the city to request a type of google map that maps all of that out for you. He suggested that based on what the previous company said that we should have a camera put down the pipe to see or at least feel where the clog is. sounds good. He puts the camera down our main line. He explained that he was very impressed by how clean our old clay pipes are. little bit of evidence of roots but overall very nice.. (Later I found out that the previous owners have always had drains cleaned at least once a year.)
Our line only went out to 51ft. The found out that my main line was not clogged. However, since the previous company said they hit a clog at 140ft and that is the city line He then called the city and requested someone to come and check our street and clean it out if need be!
That is another above and beyond thing this person did that really set them apart.
They found the line between my main drain and the main clean out had a clog in it. They cleaned up after themselves, even cleaned up after the previous company!
He even forwarded me the map so if we ever need to know where the pipes are in the future we have it.
I highly recommend this company. He didn't try to sell us on anything we didn't need or would not be helpful in this situation.
He even helped out after his job was finished. We originally went through a warranty company. since the previous company misdiagnosed our problem John was able to call in and quickly explain what really was the problem. We will get part of our cost reimbursed. We will definitely use this company in the future.

Jaina S.

Garrett is very pleasant and worked quickly to replace my faucet and fix one of my toilets. He has a positive attitude and I would highly recommend him and Ben Franklin Plumbing.

Jay W.

You get what you pay for! They are a few bucks more than some ""schmuck in a truck"" but they are professional, clean, well mannered, friendly, and very knowledgeable. Garrett is one of the best technicians I have ever met. I knew I was in good hands when I looked into the back of his truck and it was clean and extremely well organized. A+