Benjamin Franklin Plumbing of Prescott

Ganjagramma K.

horrible place!!! if i could give negative stars i would!!
tried to sxrew over my elderly dad! cussed and swore at me...very unprofessional! would never ever recommend!!!

Brian M.

Horrible company! I wish I would have checked Yelp before having these knuckleheads come out.

They called an hour before their scheduled arrival time and said they weren't coming and had to reschedule. That should have been my first red flag.

Then when they finally did show up several days later they charged me over $1,000 to replace 3 faucets. They stripped one of them so I had to have a real plumber come out and redo it. He also had to tighten what they did for the other 2. When I told him how much they charged me for 20 minutes of work he said they are known scammers in the industry.

I'm going to report their franchise and hopefully get them shut down.

Jim M.

This company is nothing but a bunch of crooks. They charged me $316.00 for a part, readily available at Home Depot for $18.48. They didn't even used the entire repair kit and didn't install all of the parts. After 6 calls to the Franchise Owner, and a call to corporate HQ, I finally got a call back from a very snooty man, claiming to be the franchise owner, telling me his pricing was fair (see the quotes on prices above). I told him he was violating 3 different parts of their ""CODE OF ETHICS"" which is a farce. SO MUCH FOR 100% Satisfaction Guarantee- also in their code of ethics. By the way, I was also charged a $69.00 service fee, all told- $385.00 for a 15 minute job that was not complete!!!

Stacy W.

Quick response. Arrived wearing a mask. But the quote I was given was absolutely ridiculous. They should be ashamed. $650 to replace a $9 sink strainer, and replace a faucet which I am supplying. I would give no stars if possible.

Becky F.

I had a leak in the wall behind the toilet in my master bath. The plumber from Ben Franklin came and opened the wall and said that he would have to go under the manufactured home to fix it. He did not mention what it might cost to go under the house. He came out after a while and said it was $655 to be under the house and then more money to fix the problem. It came out to $1309. Our contractor came to next day and said that we were gouged. I filed a complaint with the BBB. Be very careful if you have a manufactured home and ask a lot of questions before they do anything. We are seniors and disabled and feel that we were taken advantage of. If this has happened to you, I encourage you to let Yelp know.

Margaret W.

This is the worst plumbing company we have ever used. Two guys c a me to house talked incessantly but did not fix the problem of a r unning toilet. Price was exorbitant. One guy came back a 2nd time and said he would have to order a part. That was a week ago and we havent heard from him since. Thinking of suing.

Katherine K.

Do not trust this company! If you do have them come to inspect or maintain your AC/Heating or other appliances watch their every move! And don't buy into their ""Hero's maintenance free,"" program! It's not any maintenance at all!
Each time they come they will leave you a long list of expensive replacement parts for parts that are still working perfectly fine. They use scare tactics like ""Oh this $10,000 unit might last you another 6 months to a year! If you don't watch them carefully you will be lucky if anything continues to operate after they leave!
I watched the guy take a metal hard bristle brush and brush my motherboard to my ac with it... he claimed the motherboard was dirty but it looked clean to me. Metal brushes on a motherboard? Very questionable this company!

Laurie H.

An outside faucet was leaking and would not shut off. Had the water company call to tell me we had a bill of 350.00 already. I called this company because they came after hours. It was 5.
He was nice and said he could rebuild the faucet. Now rebuilding a faucet seemed to me quite a job. Charged 385.00. Come to find out all rebuilding a faucet was just replacing the washers inside and out. Wasn't here over an hour. Wonder if because I am female and was home alone it cost so much. That was a lot of money for not much. I guess I didn't have much of a choice because of the amount of water we were losing but..........I think he knew that

Geraline H.

I am a senior citizen, on a fixed income. My hot water heater pilot light went out on 12/21/17 and would not stay lit. Benjamin Franklin Plumbing came out. First replacement part over $100 did not work so they were going to try the next part that would put my bill between $400 and $500. They said they could replace the water heater for over $1,700. They offered a 15% senior citizen discount. Since the repair on an eleven year old water heater was getting close to the $500.00 point, I had them replace the old one with a new hot water heater. (Because I did not get estimates from other companies, I feel I paid twice as much as I should have for the new hot water heater). I will not recommend them!!!!!

Heather S.

Great Service. Accolades to my Technician, Rodney Seates, He was prompt, knowledgeable, and got the job done!

Heather S.