Benjamin Franklin Plumbing of Prescott

Guy K.

BEWARE!!! I made the mistake of having them come give me a bid to exchange water heater for a tankless water heater and they wanted $8300.00. I had it done by one of their competitors for $2350 including the exhaust by code which they said that was why it was 8k. WATCH OUT FOR THESE GUYS!
See attached invoice!

David P.

Watch out! Dishonest! I had a plumber come out to my home to fix a dripping water spigot and we were quoted $600.00 for the spigot, and if we wanted the anti siphon breaker included, it was going to be $800.00! I found out I can but BOTH parts for under $20.00, so I purchased the parts and paid a plumber $79.00 to repair for me. The Benjamin Franklin plumber was rude when I declined service, and when I called the main office to dispute the service charge and told them that it was basically robbery, they said ""sorry"". I was also supposed to get a written estimate, which was not given to me. Unethical.... definitely, possible fraud to do work under the table (no estimate). This company is BAD NEWS!

Dave S.

Bought a softener system from them for $$, lasted 7 months before it broke. It is under warranty but they won't even return our calls. Very $$! Don't use. Wish we hadn't.
I've been told they want 100% customer satisfaction but won't return my calls. They never get back to me.
They came out when it quit working and was informed it was under warranty. Left standing for two months now.

Dave S. Chino Valley, AZ

John F.

Unethical deceptive practices to take money and supplies they don't earn. They tell me they want 100% customer satisfaction and want to work with me but then never get back to me. They keep removing my review from their site.

John F.

Required payment in advance. They overestimated the job and materials by at least 2/3. Refused reimbursement and refused to supply itemized bill/invoice. Overcharged me thousands and kept the unused materials. Attempts to work this out were not successful. Employee Mindi contacted me after seeing my negative review and said she will look into it and then get back to me. Never heard from her again. They tout their interest in customer satisfaction over and over but from my perspective they are unethical if not downright intentionally ripping people off. They ripped me off without a doubt.

John F.

Susan S.

I put in a review 2 weeks ago regarding Benjamin Franklin plumbing charging me $6,754 for a bathtub install they said I had to have because they couldn't put the drain in that I needed on my old tub. Aaron the plumber did not tell me that they were going to put in a smaller tub leaving my bathroom a mess my floor is destroyed because it left 2 in without tile and it left my walls destroyed all the way around the shower and bathtub area with drywall for me to fill in by myself. If Benjamin Franklin plumbing would have told me they were going to destroy my bathroom by putting in that bathtub I would have never had them install the bathtub as I would have got another quote of gone through someone else that would not have left my bathroom a mess. When I left a review they said to contact them which I did I left message with Tasha Aaron Ryan Danielle for someone to call me and no one has called me. I am 67 years old and have no idea how to fix the tiling on the floor which is 2 to 4 in of their cement now and my walls all the way around the tub and shower that has to be drywalled and fixed. I'm putting in this review especially for the older folks that are vulnerable to be ripped off by a company like this. I would never want this to happen to anyone else. Go to any other plumbing company but do not go to Benjamin Franklin plumbing.

Steve B.

i had 2 sinks in our master bath that were leaking from the hot and cold handles. these guys showed up and proceeded to provide a quote of over $900.00 for replacing 4 valves in the sink. along with a new shut off valve that couldnt coast more than $18.00 to buy. everything was clean and ready for replacement. however they said that they needed to go ba k to the shop for the parts, mind you these are standard plumbing parts and home depot or Lowes carry them. i said is that the best price you can quote. he then said that he could drop the price by over $200.00. my statement to him was why did I have to ask for a discount.? he had no answer.... in other words they are out to rip off the public. I went to a plumbing parts business, bought the necessary parts and finished the job myself for less than $200.00. these is the worst business that I have ever done business with. i tried to contact management but was told they dont have access to any supervisors. dont do business with this company . The plumber that gave me the quote said he did not want to finish the job, so I put the handles back together myself. Will not recommend this company ever.

Sue M.

I called Benjamin Franklin for a simple vanity sink clog and to tighten the faucet. I paid $69 for a $589 estimate. Outrageous! I cleared the clog myself with a $2 gadget called Drain Rooter purchased at Walmart, recommended by my neighbor. It slips down the drain without removing the stopper, pulls out hair, and clears the clog in 5 seconds! Thanks to my neighbor and shame on Benjamin Franklin. They will never get my business again!

Tim L.

I hired them to fix a broken coupling from the street water pipe to the pipe in our utility room, which cost over $1800. Their fix lasted exactly ONE day, then broke when I wasn't home and caused a huge flood and $27,000+ in damage and cleanup costs. While their insurance eventually covered that, when I asked for a REFUND due to my wasted time with insurance adjusters and contractors, not to mention the inconvenience to my family, they refused.

They're only after your money, not customer service or reputation.
AVOID ! Zero Stars!

Ganjagramma K.

horrible place!!! if i could give negative stars i would!!
tried to sxrew over my elderly dad! cussed and swore at me...very unprofessional! would never ever recommend!!!