Benjamin Franklin Plumbing

Edward R.

I am a retired Air Force enlisted individual who just happens to live in a small home in Crystal Beach (Destin). I am not a wealthy investor, but apparently Benjamin Franklin (B-F) Technicians must think everyone living in Destin has money to burn. I setup an appointment to have a 40 gal, electric water replaced. I waited a week only to have the BF service tech arrive and try to sell me their commercial grade water heaters at ridiculous prices. The first estimate was for water heater, drain pan, and expansion tank for $3,200 with a 6 yr warranty; the second estimate was for $4,200 for the same hardware replacements but with a 10 yr warranty. I questioned the justification for such high prices. I pushed back on the need for a commercial grade water heater for my 1400 sf home. The original Ruud 40 gallon water had lasted over 15 yrs without fail. The only reason I am replacing the Rudd Water Heater is that my new home insurance company requires it. There current Ruud Water Heater is working fine! The technician basically berated the quality of hot water heaters sold by Lowes and Home Depot as substandard. I was informed that BF Plumbers only use commercial grade water heaters. I do not have buckets of money to spend on needless commercial grade hot water heaters. The BF technician failed to convince me that his product is any better than Lowes or Home Depot....guess I will consult other plumbers for a better estimate. Do not use Benjamin Franklin unless you have tons of money and do not care that you are being taken advantage of.

Frank A.

I have called on Ben Franklin plumbing several times . Most recently was too fix a loose toilet. Toilet replaced and toilet flange. Great customer service !!

Nathan C.

I had an excellent experience with Micah as my servicing plumber. He went above and beyond to explain what my issue was and how it could be fixed. I am greatly appreciative of his patience in my questions, as he truly listened before responding. I highly recommend Benjamin Franklin Plumbing of Niceville for plumbing needs beyond homeowner level maintenance.

Mandy H.

We had a whole house backup late last night. None of our toilets would flush! We called and they had someone out in about an hour. Thomas came out around 1AM and, after spending over an hour evaluating the situation, let us know that the issue was not on our end, but the city's. We only paid the $69 fee, nothing more. Thomas was courteous and professional. I was worried after reading some of the other Yelp reviews, but we were treated fairly.

Jerry M.

DO NOT CALL THEM!!!! 3k bill for new hot water heater, Tried say we had to go tankless for 5700. Don't trust a word they say! get estimates from real plumbers before calling these guys! I'm Sorry I had even give them one star.

Rita M.

Fast response for Emergency Service. Professional Service rendered quickly with reasonable price.

Christa M.

A horrible experience with this plumbing company! For a job that we were quoted that would take 2-3 days took 7 weeks. 5 failed inspections, 3 different crews to get the job done. Everyone was nice- but did not know what they were doing or even know the codes in Pensacola. It took 5 weeks for the operations manager to figure out that one of the code violations was that the base of the toilet had to be 15 inches from the wall. That is just one of the many many issues. On the first inspection- it was so bad that the inspector turned them into the competency board. I am not a plumber that is why I hired a plumbing company- they are suppose to know what they are doing- they completely failed on all aspects. And their compensation was less than desired. They could have offered a much better compensation- considering how long, how much we were put out, loss of income, the stress. And to save face in the community and to satisfy a customer. But no they are more worried about the bottom dollar and the heck with customer satisfaction.

Jennifer W.

Thomas rocks! We had a pipe burst during the cold freeze and were freaking out! Had to google how to turn off the water and my husband dig up the pipe to see if he could figure out what was going on, but neither of us felt smart enough to tackle a plumbing problem Thomas came out, realized it wasn't a burst pipe, just a coupler problem, fixed it and was gone! He took the time to explain what the problem was, how it happened and what we can do to make sure we don't have the problem again. All in all it took 1.25 hours from the initial call to him leaving. If I ever have an issue again I know who I'm calling and who I'm asking for. Thomas really knows his stuff and made a frantic situation calm and easy. Thank you!

Gail W.

Charged us $584 for 30 minutes of work to unplug a clog!! Would like to give zero stars!!

Jim W.

These folks were fantastic! I am from Illinois and have limited time at our house in Florida and they worked around my schedule and got my plumbing problem fixed amazingly fast! Justin was a great repairman and I won't use anyone else down here!