Benjamin Franklin Plumbing

Annette C.

Just had them out to fix a horrible leak in our bathtub. They do charge a $69 fee for coming out. They sent two very polite and knowledgeable men. It took them less than 15 minutes to fix our problem and they only charged us the 69 dollars. We are very happy with their professionalism, their courteous behavior, and their pricing. We will most definitely use them again.

Tina W.

Had a gentlemen come out after hours and quoted me over $2500 for a service and had a second opinion by another plumber and he provided the service and fixed my issue for less that half that price

Marsha G.

These folks were fantastic! I am from Illinois and have limited time at our house in Florida and they worked around my schedule and got my plumbing problem fixed amazingly fast! Justin was a great repairman and I won't use anyone else down here!

Sharmon S.

We had a whole house backup late last night. None of our toilets would flush! We called and they had someone out in about an hour. Thomas came out around 1AM and, after spending over an hour evaluating the situation, let us know that the issue was not on our end, but the city's. We only paid the $69 fee, nothing more. Thomas was courteous and professional. I was worried after reading some of the other Yelp reviews, but we were treated fairly.

Ann S.

Needed to have a toilet looked at because it rocked slightly. They came out the same day (within a few hours of my first call). The dispatcher was very nice and polite. The two guys who came out were extremely professional, wore booties to keep the house clean, had their own shop vac and towels to keep everything clean and dry. They were in and out in under an hour. Replaced a bolt, and the wax ring (because you have to any time you unset a toilet) and I believe they used some shims to keep it from wobbling. Now.... the bill $270.00. That is more than we paid for the brand new toilet from Lowe's. I didn't ask for same day, they said they had techs in the area so they would be here anytime from 10-2. Would I use them again? No. But not because of the service which was great. But there is no way that was worth 270.00. A little surprised they didn't caulk around the bottom of the toilet. Would assume that would of been done. You live and you learn.

Ed O.

They do show up and they may even fix your problem, but unless you have excess money to burn, use another plumber! I've had a couple of experiences with them, both run to the ridiculous in pricing. First time I was out of town and had no other option. Did a $15 part change, charged almost $1500, offered to do more, excuse me, no thanks. Next time a few years later, I figured it was a fluke, $69 fee to show up, reasonable, $2000 plus estimate. I dropped the phone. Forget that, I fixed the problem for $100 in parts and 1.5 hr labor. The plumbers that show up are great people and I'm pretty sure they aren't being paid exorbitantly. Like anything else, you are paying for that marketing, call a local guy and get a reasonable price - they claim they are constrained by franchise pricing, don't be gouged!

Huguette T.

on August 27, 2020. I called Benjamin Franklin and asked for a plumber to come unclog the drain. The plumber arrived and did a very good job. Now to my problem. I wrote the check for $277 for approximate hour and 30 minutes work but I understand that's the going rate. It has been 130 days since I wrote that check it was posted on January 14, 2021. They sat on my payment for four months and did not even have the decency to call and say we just found this check you want to write us a new one or should we go ahead and post it. I called to find out what the problem had been and was told all the managers are busy I should call back some other time. Benjamin Franklin will never get any more of my business and I will never recommend them to anyone

Stephen B.

Never Use unless you want to spend a lot of money. Had them come out to service my rental House. Had a Service Charge of $89.00 not to bad, for two clogged pipes. Then they gave me 3 quotes to fix the clogs starting at $2063 up to $20,842. Had Emerald Bay Plumbing from Niceville come out for a second estiment, they fixed both clogs for $265.00 total. Never call Benjamin Franklin again!

Tiffany D.

A horrible experience with this plumbing company! For a job that we were quoted that would take 2-3 days took 7 weeks. 5 failed inspections, 3 different crews to get the job done. Everyone was nice- but did not know what they were doing or even know the codes in Pensacola. It took 5 weeks for the operations manager to figure out that one of the code violations was that the base of the toilet had to be 15 inches from the wall. That is just one of the many many issues. On the first inspection- it was so bad that the inspector turned them into the competency board. I am not a plumber that is why I hired a plumbing company- they are suppose to know what they are doing- they completely failed on all aspects. And their compensation was less than desired. They could have offered a much better compensation- considering how long, how much we were put out, loss of income, the stress. And to save face in the community and to satisfy a customer. But no they are more worried about the bottom dollar and the heck with customer satisfaction.

Jeff G.

I finally called a plumber to unclog my toilet. He came earlier than scheduled which was good. He said in 35 years this was the hardest toilet to unclog. It took him maybe 20-30 minutes to unclog it. During the process his """"snake"""" popped out resulting in feces to splatter all over toilet, wall above toilet and rugs. I am not pleased he didn't clean up anything. However, since I have never used a plumber before I don't know if they are not required to clean up. Luckily my Senior Care Giver was scheduled to arrive within the next hour so I was able to get it cleaned up, as I am not able to do anything like that.