Benjamin Franklin Plumbing

Sherrie W.

BEWARE!! This company is notorious for scamming the elderly. My dad had early stage dementia and when their sink backed up, this company told him that he needed to have the floor jackhammered in order to replace the pipe - estimate of $15,000. My dad was hesitant so the company said they could install a sewer pump outside the kitchen on the patio for the low cost of $8,000!! I wasn't aware of this until after it was done. I had an honest plumber look at it and he cleared the clog, hooked up the old drain and it works perfectly. If your hair is gray, this company sees dollar signs. I can't believe they are still in business. They'll pay for their deceit and greed in the end. PLEASE get a second opinion before you sign anything with them!!!

Danny R.

on August 27, 2020. I called Benjamin Franklin and asked for a plumber to come unclog the drain. The plumber arrived and did a very good job. Now to my problem. I wrote the check for $277 for approximate hour and 30 minutes work but I understand that's the going rate. It has been 130 days since I wrote that check it was posted on January 14, 2021. They sat on my payment for four months and did not even have the decency to call and say we just found this check you want to write us a new one or should we go ahead and post it. I called to find out what the problem had been and was told all the managers are busy I should call back some other time. Benjamin Franklin will never get any more of my business and I will never recommend them to anyone

Rich W.

I had a Benjamin Franklin come to my home in Miramar Beach to install 2 faucets. That's it - installation of two faucets. I provided the faucets and every part needed. The plumber was on time and provided a a price before starting - 775.00- for EACH FAUCET! 1550.00 for 4 hours, at a leisurely pace, of labor. I've owned many homes, used many plumbers and electricians, and other pro's- but this was a fleecing like I've never seen. Unfortunately I really needed this work done that day. But it didn't end there - after I reviewed my credit card charges online later the same evening - these guys charged me double! A 3000.00 charge to my credit card. Thank god I checked. I called them the next workday and they immediately refunded half, but good companies don't operate like this.

Linda H.

I finally called a plumber to unclog my toilet. He came earlier than scheduled which was good. He said in 35 years this was the hardest toilet to unclog. It took him maybe 20-30 minutes to unclog it. During the process his """"snake"""" popped out resulting in feces to splatter all over toilet, wall above toilet and rugs. I am not pleased he didn't clean up anything. However, since I have never used a plumber before I don't know if they are not required to clean up. Luckily my Senior Care Giver was scheduled to arrive within the next hour so I was able to get it cleaned up, as I am not able to do anything like that.

Amanda J.

Needed to have a toilet looked at because it rocked slightly. They came out the same day (within a few hours of my first call). The dispatcher was very nice and polite. The two guys who came out were extremely professional, wore booties to keep the house clean, had their own shop vac and towels to keep everything clean and dry. They were in and out in under an hour. Replaced a bolt, and the wax ring (because you have to any time you unset a toilet) and I believe they used some shims to keep it from wobbling. Now.... the bill $270.00. That is more than we paid for the brand new toilet from Lowe's. I didn't ask for same day, they said they had techs in the area so they would be here anytime from 10-2. Would I use them again? No. But not because of the service which was great. But there is no way that was worth 270.00. A little surprised they didn't caulk around the bottom of the toilet. Would assume that would of been done. You live and you learn.

Lisette C.

My water heater went out 5 days before Hurricane Michael. I called my regular plumber, he was busy on another project. Called 2 more, couldn't come. In the meantime, I went to Lowe's and purchased a 40gal water heater for $350. Was going to have Lowe's install for around $800 to $1000. Then they called and said they could not install, the man was out of town. Called Benjamin Franklin, guy said for me to return the WH I purchased and he would get me a better one. The price was $2,180 installed with state requirement upgrade. I paid the price. Now I wanted an itemized bill. They send me an invoice for what I paid. I have called 4 times and still no itemized bill. I want to know what cost so much. This is Hell of a way to do business. I will never call them again. It would have cost me less to have lived in a hotel for a while until my plumber could do the job. Lesson learned.

Bruce M.

BEN FRANKLIN is AWESOME ! Called them on a Friday afternoon was given a six to midnight range of arrival, technician called and arrived at property approximately 9:30 PM had a suspect leak in ceiling between first and second floor possibly upstairs bathroom leaking, technician look through hole in ceiling ran upstairs shower tub combo, no leak seen, determined possibly had a roof leak. Have a Inspector coming out to look in Attic on Monday, might have a leaking plumbing boot. Tech said no plumbing repairs here. I asked how much do I owe you? NO CHARGE!!! Thank you Ben Franklin Plumbing! Tech was David Kidd of Niceville. .Florida. You earned my trust and respect! Thank you !

Jay D.

They do show up and they may even fix your problem, but unless you have excess money to burn, use another plumber! I've had a couple of experiences with them, both run to the ridiculous in pricing. First time I was out of town and had no other option. Did a $15 part change, charged almost $1500, offered to do more, excuse me, no thanks. Next time a few years later, I figured it was a fluke, $69 fee to show up, reasonable, $2000 plus estimate. I dropped the phone. Forget that, I fixed the problem for $100 in parts and 1.5 hr labor. The plumbers that show up are great people and I'm pretty sure they aren't being paid exorbitantly. Like anything else, you are paying for that marketing, call a local guy and get a reasonable price - they claim they are constrained by franchise pricing, don't be gouged!

Edward R.

I am a retired Air Force enlisted individual who just happens to live in a small home in Crystal Beach (Destin). I am not a wealthy investor, but apparently Benjamin Franklin (B-F) Technicians must think everyone living in Destin has money to burn. I setup an appointment to have a 40 gal, electric water replaced. I waited a week only to have the BF service tech arrive and try to sell me their commercial grade water heaters at ridiculous prices. The first estimate was for water heater, drain pan, and expansion tank for $3,200 with a 6 yr warranty; the second estimate was for $4,200 for the same hardware replacements but with a 10 yr warranty. I questioned the justification for such high prices. I pushed back on the need for a commercial grade water heater for my 1400 sf home. The original Ruud 40 gallon water had lasted over 15 yrs without fail. The only reason I am replacing the Rudd Water Heater is that my new home insurance company requires it. There current Ruud Water Heater is working fine! The technician basically berated the quality of hot water heaters sold by Lowes and Home Depot as substandard. I was informed that BF Plumbers only use commercial grade water heaters. I do not have buckets of money to spend on needless commercial grade hot water heaters. The BF technician failed to convince me that his product is any better than Lowes or Home Depot....guess I will consult other plumbers for a better estimate. Do not use Benjamin Franklin unless you have tons of money and do not care that you are being taken advantage of.

Frank A.

I have called on Ben Franklin plumbing several times . Most recently was too fix a loose toilet. Toilet replaced and toilet flange. Great customer service !!