Benjamin Franklin Plumbing

Kimberly H.

Fast response for Emergency Service. Professional Service rendered quickly with reasonable price.

Brian M.

I had a Benjamin Franklin come to my home in Miramar Beach to install 2 faucets. That's it - installation of two faucets. I provided the faucets and every part needed. The plumber was on time and provided a a price before starting - 775.00- for EACH FAUCET! 1550.00 for 4 hours, at a leisurely pace, of labor. I've owned many homes, used many plumbers and electricians, and other pro's- but this was a fleecing like I've never seen. Unfortunately I really needed this work done that day. But it didn't end there - after I reviewed my credit card charges online later the same evening - these guys charged me double! A 3000.00 charge to my credit card. Thank god I checked. I called them the next workday and they immediately refunded half, but good companies don't operate like this.

Dr. S.

I have called on Ben Franklin plumbing several times . Most recently was too fix a loose toilet. Toilet replaced and toilet flange. Great customer service !!

George D.

A horrible experience with this plumbing company! For a job that we were quoted that would take 2-3 days took 7 weeks. 5 failed inspections, 3 different crews to get the job done. Everyone was nice- but did not know what they were doing or even know the codes in Pensacola. It took 5 weeks for the operations manager to figure out that one of the code violations was that the base of the toilet had to be 15 inches from the wall. That is just one of the many many issues. On the first inspection- it was so bad that the inspector turned them into the competency board. I am not a plumber that is why I hired a plumbing company- they are suppose to know what they are doing- they completely failed on all aspects. And their compensation was less than desired. They could have offered a much better compensation- considering how long, how much we were put out, loss of income, the stress. And to save face in the community and to satisfy a customer. But no they are more worried about the bottom dollar and the heck with customer satisfaction.

Gerry S.

Charged us $584 for 30 minutes of work to unplug a clog!! Would like to give zero stars!!

Paul K.

They do show up and they may even fix your problem, but unless you have excess money to burn, use another plumber! I've had a couple of experiences with them, both run to the ridiculous in pricing. First time I was out of town and had no other option. Did a $15 part change, charged almost $1500, offered to do more, excuse me, no thanks. Next time a few years later, I figured it was a fluke, $69 fee to show up, reasonable, $2000 plus estimate. I dropped the phone. Forget that, I fixed the problem for $100 in parts and 1.5 hr labor. The plumbers that show up are great people and I'm pretty sure they aren't being paid exorbitantly. Like anything else, you are paying for that marketing, call a local guy and get a reasonable price - they claim they are constrained by franchise pricing, don't be gouged!

Felecia A.

We had a whole house backup late last night. None of our toilets would flush! We called and they had someone out in about an hour. Thomas came out around 1AM and, after spending over an hour evaluating the situation, let us know that the issue was not on our end, but the city's. We only paid the $69 fee, nothing more. Thomas was courteous and professional. I was worried after reading some of the other Yelp reviews, but we were treated fairly.

Any W.

These folks were fantastic! I am from Illinois and have limited time at our house in Florida and they worked around my schedule and got my plumbing problem fixed amazingly fast! Justin was a great repairman and I won't use anyone else down here!

STEVE G.

I finally called a plumber to unclog my toilet. He came earlier than scheduled which was good. He said in 35 years this was the hardest toilet to unclog. It took him maybe 20-30 minutes to unclog it. During the process his """"snake"""" popped out resulting in feces to splatter all over toilet, wall above toilet and rugs. I am not pleased he didn't clean up anything. However, since I have never used a plumber before I don't know if they are not required to clean up. Luckily my Senior Care Giver was scheduled to arrive within the next hour so I was able to get it cleaned up, as I am not able to do anything like that.

Paula O.

My plumber's name was Ben, ironically enough, he was very punctual & professional. He sat me down and showed me options & I greatly appreciated his attentiveness to detail. The price was Way cheaper than another company that never came back after claiming to get a part from their garage. I digress- Great service overall. I WOULD ABSOLUTELY RECOMMEND