Benjamin Franklin Plumbing

Caprice W.

Our shower head was broken and leaking... they came out on a Saturday and fixed everything. The technician was a very good guy, helpful and knowledgeable of what needed to be done. I highly recommend them!!

Terry R.

Had a 15 year old water heater replaced by these guys. Because of all the rebates available I went with a tankless water heater. They told me that I would never run out hot water and they were right! Installed it in a morning...great guys great service. Come tax time I'll be getting a tax credit too!

Jeff C.

John from Benjamin Franklin was at our condo today to replace a 25 year old water heater and the shutoff valves for the incoming water line and the line to the water heater. He did a most professional job, cleaned up completely and was very personable. It was extra convenient because he showed up with everything necessary to perform the work after setting up the appointment yesterday! I do think the pricing was a bit higher than we expected, but I'm basing that on my old experience of driving down to Home Depot, picking up a new water heater and installing it myself and that was 25 years ago. As with most anything, you can have 2 out of 3 of fast, professional or cheap. We are happy with the fast and professional and will call them again if needed.

Christian B.

Prompt and great service. Very profesional and kept us updated when Aron was coming over. Aron gave us excellent customer service and a fast repair to what our situation was. Will recommend this Company any time.

Scott Y.

I will try to be as specific as possible so that those reading can make their own interpretation. I am a state licensed general contractor and inspector. I am very capable of performing the plumbing work that I was requesting myself, however I have offices in Jupiter and Miami and was going to be in Miami all this week. I contacted Benjamin Franklin Plumbing last Friday and spoke with the gentleman that answered the phone. I informed him that I had a rental property in Port St Lucie that I had replaced the countertops with granite and needed someone to re-plumb under the sink. (The Y, p traps and everything was still there) I was very detailed in explaining to the gentleman on the phone what needed to be done. I identified myself as a contractor and requested an APPROXIMATE cost to reconnect the sink base plumbing to the two new sinks. (I provided the new faucet, and with exception of the two new sink collars, and perhaps a little adjusting of the traps,all they needed was about an hour of labor) The gentleman gave me the whole sales pitch of how ALL their employees were licensed and had to pass a background check, but would NOT provide me even with a ballpark cost of what it be to re-plumb TWO sinks!!! (If your a plumbing company, and you've done this hundreds of time, you should be able to provide a customer with a ballpark number. Nevertheless, even after I explained that i didn't want to waste their time if their figure was was going to be out of the ballpark, he insisted that the plumbing technician would have to go out and look at it. (For the records, ALL of my phone conversations are automatically recorded) NEVER during the course of the conversation was I informed that there would be a service fee for the visit. (You know where I'm going with this...but it gets better) The tenants were going to be out of town till Monday night. The appointment was scheduled for this past Tuesday morning. A tech by the name of Aaron went to the property on Tuesday and contacted me from there to inform me that the cost to re-plumb the two sinks was $599!! I told him they were insane!! His response was that he was aware that may be a little more money than other contractors...THEN, he said I had to pay a $79 service call fee. That's when I lost it. No. I did not pay the fee and it's not the first time that my telephone recordings have proved indispensable. I apologized to my tenants. Rescheduled my Wednesday meetings, stopped at Home Depot Wednesday morning and purchased the sink collars, valves, and a p trap just in case, and headed to Port St Lucie. The total cost of the materials I purchased was $46.87. (Of which $5.44 was not used) I arrived in Port St Lucie yesterday at 11:00AM. After some conversation and holiday greetings exchanged with my tenant I was back in my vehicle to return to Miami by 12:35. Job completed!! Less than $50 in materials, an hour of labor, and these CROOKS wanted $599. YOU ALL DECIDE IF YOU WANT TO GET RIPPED OFF BY THESE GUYS. Good luck, I hope this saves people from being taken advantage of by this company.

Dave B.

I mistakenly posted my review to a local Benjamin Franklin not in my area. I didn't do business with this local plumber, however, Benjamin Franklin is still the parent company of the scammers who tried to take me over in Orlando. I adjusted my review to help the local business, however, the business is ultimately still a part of the Benjamin Franklin Plumbing network. If these people are honest and their parent company isn't, then, it ruins the brands reputation as a whole. The local management said that they are a separate company and they claim to be honest and trustworthy. As it stands Benjamin Franklin Plumbing is the name of the parent company. They are responsible for the brands reputation. I wouldn't recommend a business affiliated with scammers elsewhere.

Juan T.

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend.

Mike S.

The owner Matt Black is very good to deal with. If you ever need work I suggest that you talk with him.

Rob N.

The plumber John that showed up was incredibly knowledgeable. He was able to serve my plumbing needs. I was already impressed, but John refused to stop impressing me. He went outside of his realm as a plumber and set up my home network, changed my breaks on my car, repaired my leaking ceiling, counseled my fiancé and I's failing relationship (We've never been so happy). I was tempted to provide a 4 star review for John's service because no matter what John's ass crack never showed up once during the entire visit. I feel that I was robbed from the full experience. Other then that I'd highly recommend this company.

Conni S.

More than $400 to replace a thermostat that costs less than $30 and a job that took less than 30mins... they don't even want to give you the price of the parts so you don't know how much they are overcharging you, they said it takes a week to find out the price, that I found in 5 minutes online. First and last time.