Benjamin Franklin Plumbing

Lionel H.

John installed a new water heater at my house today and did a great job, on time, professional and fast. Its nice today when you can find somebody that's totally prepared and equipped to do a good job. Lionel

Eric G.

John from Benjamin Franklin was at our condo today to replace a 25 year old water heater and the shutoff valves for the incoming water line and the line to the water heater. He did a most professional job, cleaned up completely and was very personable. It was extra convenient because he showed up with everything necessary to perform the work after setting up the appointment yesterday! I do think the pricing was a bit higher than we expected, but I'm basing that on my old experience of driving down to Home Depot, picking up a new water heater and installing it myself and that was 25 years ago. As with most anything, you can have 2 out of 3 of fast, professional or cheap. We are happy with the fast and professional and will call them again if needed.

Lia D.

I will recommend this company with no reservations. The arrival time was within moments of calling, the tech,Ty,was on time, and did an excellent job. He gave me options for pricing before the job. I chose to buy my own part from Home Depot,and he even accompanied me there to assure it was the correct product. Impressed!The job was done professionally, and Ty was knowledgeable and personable. After the job, my husband and I were satisfied. I then read an ad in a local paper offering a free service call. When I called to ask about it, a rep named Mario took my details and called me back within an hour and offered me a refund of the service charge. This is the way to maintain customer loyalty. Thank you again.

Linda E.

People, consumers want to know what you were quoted and what you were charged to see if they think it's fair and if they can afford it. They are always great if you're having an emergency and someone comes and fixes it. I was quoted $79.00 for the time slot of 12- 3pm. They were at my house for minutes for a routine clogged toilet. They charged me $158.00. Would you have them back the next time?

William S.

A friend of mine asked me to write this review. She is having her house renovated and has come across some doozy contractors that had mislead her on contractual details. She hired Ben Franklin Plumbing of Port Saint Lucie to install a drain and plumb water at a point where she had just about had enough of the entire renovation process...but along came Bill with Ben Franklin Plumbing, he is the best plumber and all around a very good employee! He has done such a great job and was dedicated to the job, focused on the details and very pleasant to deal with. My friend sure appreciates that Ben Franklin has such a wonderful worker like Bill! Hopefully she won't need much plumbing service after all this but if there is a problem I know she will call Ben Franklin and ask for Mr. Bill :)

Ed R.

The sewer system in my Port St. Lucie home backed up on a Saturday morning. I called Ben Franklin Plumbing for a service call. The lady who answered the phone suggested I FIRST contact the City of Port St. Lucie Utility Department and THEN have BF Plumbing come by. I asked what the Saturday service charge was, and they stated $79 (pretty reasonable for a weekend, I think). The City came out within an hour (AWESOME response time, City of Port St. Lucie!!) of being called, diagnosed the problem as being on their end, fixed the problem in 15 minutes, and left. I called BF Plumbing back to cancel the appointment. Amazingly honest. Saved me $79. Ben Franklin Plumbing will be my first call if I need plumbing services in the future, and I hope you give them a shot as well.

B.A. W.

I mistakenly posted my review to a local Benjamin Franklin not in my area. I didn't do business with this local plumber, however, Benjamin Franklin is still the parent company of the scammers who tried to take me over in Orlando. I adjusted my review to help the local business, however, the business is ultimately still a part of the Benjamin Franklin Plumbing network. If these people are honest and their parent company isn't, then, it ruins the brands reputation as a whole. The local management said that they are a separate company and they claim to be honest and trustworthy. As it stands Benjamin Franklin Plumbing is the name of the parent company. They are responsible for the brands reputation. I wouldn't recommend a business affiliated with scammers elsewhere.

Allyson M.

What a rip off . They came out my washer was backing into sink. The problem is that house old pipes going into house are smaller than pipes for washer. We figured this was the problem. So that was a $50.00 charge. My husband then said how much just to snake out from roof . This house is small 817sq feet. It would be a $99 charge to get on roof. Then $369.00 to clear main line then another $59.00 for suc what ever that is. ARE YOU FREAKING KIDDING ME !!! I would give them zero stars if I could. My husband is retired from the construction business . Of course he told him see ya!

Nico C.

The plumber John that showed up was incredibly knowledgeable. He was able to serve my plumbing needs. I was already impressed, but John refused to stop impressing me. He went outside of his realm as a plumber and set up my home network, changed my breaks on my car, repaired my leaking ceiling, counseled my fiancé and I's failing relationship (We've never been so happy). I was tempted to provide a 4 star review for John's service because no matter what John's ass crack never showed up once during the entire visit. I feel that I was robbed from the full experience. Other then that I'd highly recommend this company.

Lacey G.

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend.