Benjamin Franklin Plumbing

Alana D.

Had a 15 year old water heater replaced by these guys. Because of all the rebates available I went with a tankless water heater. They told me that I would never run out hot water and they were right! Installed it in a morning...great guys great service. Come tax time I'll be getting a tax credit too!

Joan J.

I will try to be as specific as possible so that those reading can make their own interpretation. I am a state licensed general contractor and inspector. I am very capable of performing the plumbing work that I was requesting myself, however I have offices in Jupiter and Miami and was going to be in Miami all this week. I contacted Benjamin Franklin Plumbing last Friday and spoke with the gentleman that answered the phone. I informed him that I had a rental property in Port St Lucie that I had replaced the countertops with granite and needed someone to re-plumb under the sink. (The Y, p traps and everything was still there) I was very detailed in explaining to the gentleman on the phone what needed to be done. I identified myself as a contractor and requested an APPROXIMATE cost to reconnect the sink base plumbing to the two new sinks. (I provided the new faucet, and with exception of the two new sink collars, and perhaps a little adjusting of the traps,all they needed was about an hour of labor) The gentleman gave me the whole sales pitch of how ALL their employees were licensed and had to pass a background check, but would NOT provide me even with a ballpark cost of what it be to re-plumb TWO sinks!!! (If your a plumbing company, and you've done this hundreds of time, you should be able to provide a customer with a ballpark number. Nevertheless, even after I explained that i didn't want to waste their time if their figure was was going to be out of the ballpark, he insisted that the plumbing technician would have to go out and look at it. (For the records, ALL of my phone conversations are automatically recorded) NEVER during the course of the conversation was I informed that there would be a service fee for the visit. (You know where I'm going with this...but it gets better) The tenants were going to be out of town till Monday night. The appointment was scheduled for this past Tuesday morning. A tech by the name of Aaron went to the property on Tuesday and contacted me from there to inform me that the cost to re-plumb the two sinks was $599!! I told him they were insane!! His response was that he was aware that may be a little more money than other contractors...THEN, he said I had to pay a $79 service call fee. That's when I lost it. No. I did not pay the fee and it's not the first time that my telephone recordings have proved indispensable. I apologized to my tenants. Rescheduled my Wednesday meetings, stopped at Home Depot Wednesday morning and purchased the sink collars, valves, and a p trap just in case, and headed to Port St Lucie. The total cost of the materials I purchased was $46.87. (Of which $5.44 was not used) I arrived in Port St Lucie yesterday at 11:00AM. After some conversation and holiday greetings exchanged with my tenant I was back in my vehicle to return to Miami by 12:35. Job completed!! Less than $50 in materials, an hour of labor, and these CROOKS wanted $599. YOU ALL DECIDE IF YOU WANT TO GET RIPPED OFF BY THESE GUYS. Good luck, I hope this saves people from being taken advantage of by this company.

K B.

I will recommend this company with no reservations. The arrival time was within moments of calling, the tech,Ty,was on time, and did an excellent job. He gave me options for pricing before the job. I chose to buy my own part from Home Depot,and he even accompanied me there to assure it was the correct product. Impressed!The job was done professionally, and Ty was knowledgeable and personable. After the job, my husband and I were satisfied. I then read an ad in a local paper offering a free service call. When I called to ask about it, a rep named Mario took my details and called me back within an hour and offered me a refund of the service charge. This is the way to maintain customer loyalty. Thank you again.

Christiana L.

The plumber John that showed up was incredibly knowledgeable. He was able to serve my plumbing needs. I was already impressed, but John refused to stop impressing me. He went outside of his realm as a plumber and set up my home network, changed my breaks on my car, repaired my leaking ceiling, counseled my fiancé and I's failing relationship (We've never been so happy). I was tempted to provide a 4 star review for John's service because no matter what John's ass crack never showed up once during the entire visit. I feel that I was robbed from the full experience. Other then that I'd highly recommend this company.

Biera G.

What a rip off . They came out my washer was backing into sink. The problem is that house old pipes going into house are smaller than pipes for washer. We figured this was the problem. So that was a $50.00 charge. My husband then said how much just to snake out from roof . This house is small 817sq feet. It would be a $99 charge to get on roof. Then $369.00 to clear main line then another $59.00 for suc what ever that is. ARE YOU FREAKING KIDDING ME !!! I would give them zero stars if I could. My husband is retired from the construction business . Of course he told him see ya!

Nina C.

We had an issued on a Saturday, I called and the technician, Norbey called me right away and came out a few hours later to quote and help us. I decided to save money and do part myself (which he also helped explain what I could do) but on Sunday I realized I couldn't I called again and once again the very next day he came back out and finished the job for us. Price was good and tech was awesome. Fast, efficient, friendly and explained everything he was doing.

Cindy G.

A friend of mine asked me to write this review. She is having her house renovated and has come across some doozy contractors that had mislead her on contractual details. She hired Ben Franklin Plumbing of Port Saint Lucie to install a drain and plumb water at a point where she had just about had enough of the entire renovation process...but along came Bill with Ben Franklin Plumbing, he is the best plumber and all around a very good employee! He has done such a great job and was dedicated to the job, focused on the details and very pleasant to deal with. My friend sure appreciates that Ben Franklin has such a wonderful worker like Bill! Hopefully she won't need much plumbing service after all this but if there is a problem I know she will call Ben Franklin and ask for Mr. Bill :)

Gianna G.

The sewer system in my Port St. Lucie home backed up on a Saturday morning. I called Ben Franklin Plumbing for a service call. The lady who answered the phone suggested I FIRST contact the City of Port St. Lucie Utility Department and THEN have BF Plumbing come by. I asked what the Saturday service charge was, and they stated $79 (pretty reasonable for a weekend, I think). The City came out within an hour (AWESOME response time, City of Port St. Lucie!!) of being called, diagnosed the problem as being on their end, fixed the problem in 15 minutes, and left. I called BF Plumbing back to cancel the appointment. Amazingly honest. Saved me $79. Ben Franklin Plumbing will be my first call if I need plumbing services in the future, and I hope you give them a shot as well.

Jimmy G.

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend.

J.d. W.

One of our tenants had an emergency and BFP responded right away and fixed their plumbing issue. Thanks!