Benjamin Franklin Plumbing®

Debbie W.

Erratic driving on Emerson rd. Cut me off in traffic & clearly seen me! Deliberately reckless driving in this big company truck.This is not a good look. I'm just trying to get my children to school. Careless mistakes like this cost ppl their lives everyday. This person needs to do better

Barbara G.

Requested an estimate for a project- was told regardless of project, they charge $89 and change to give you an estimate- if you hire them they put it towards the total bill. But if it's more than you want to pay for the work, you're out $90 that you could've put towards a plumber that was actually going to do the job. Please note, I'm not cheap, I just like to have an idea of what it's gonna cost before I have you come out.

Tony U.

Update: Office contacted me to resolve issue and come to an agreement. I appreciate that someone reached out. Unfortunately it took to me posting online but regardless, issue has been resolved.

Mary R.

I had some plumbing moved for my bathroom remodel, they missed two appointments and didn't check valves causing me to have no hot water for a week. They never finished the work as promised however took full payment. Called Manager Matt who promised to make it right...still waiting and have not heard a thing. Horrible service and Management. Now filing with BBB.

Chris R.

I thought I needed a plumber for my dishwasher and started filling out their online form to schedule an appointment. Just before scheduling, I tried one last fix and it worked so I didn't complete the request. Now I cannot get them to stop calling, texting, and emailing me. I even answered one of the calls and let the girl know I was frustrated with the repeat calls and texts. She had the audacity to argue with me that they only called twice, when I can prove with my caller ID they called multiple times, sent texts, and emails. She literally ARGUED with me and kept rebutting everything I said to her. She couldn't accept the truth and had to have the last word. Even after that call and my request they stop contacting me they still continue to call, text, and email me. It's Saturday morning and right at 8:00 AM their texts and emails were queued up, ready to start this over again. It's only been 36 hours and I've had five phone calls, four emails, and five texts asking me for their business. I don't care how good of a plumber you are, you will never have my business due to the sheer annoyance of your automated system to try to obtain my business and your rude customer service scheduling team.

Amanda B.

I will never use Ben Franklin plumbing services again. We had a gurgling toilet. I called and an immediate appointment was given. They charged a $79 diagnostic fee, but the technician who came to our residence stated the toilet fill valves and flapper needed to be replaced as well as the toilets. WOW! Well OK, the valves and flapper no problem, but what about diagnosing the actual problem of a sewage blockage. He was more concerned with inflating the service call. We then called a real plumber to actually snake the line with an auger. Again, I am not a plumber, but clearly plumbing 101 teaches individuals a shower that does not drain combined with a gurgling toilet equates to abnormal suction building in the line. Negative pressure buildup is caused by a clog somewhere in the drain closest to the toilet for further down the sewer line. I would have given the service a zero if that had been one of the above choices.

Samantha S.

I had a facet leakage in my kitchen sink, so I reached out to the team at Benjamin F.P. My thanks to the consultant/plumber ( Rayan Rivera ) who thoroughly inspected and replaced the faucet.

Ronald B.

I paid for a full replumb of my house over $11,000 and the first time I use the washing machine. My whole kitchen flooded because they forgot to connect the drain pipe. I would not recommend this company to anybody beware!

Jim R.

They came out for an emergency situation. Turns out there was a major problem that required part of my bathroom being removed because of mold. I wish I had not been so upset that day. I signed a contract with them for about $2,000 for maintenance and a couple of other """"member perks."""" My own fault in a way I guess. So, I'm paying every month for the """"punctual plumber."""" That was in November, 2023. It's now August, 2024. On three occasions since November, they could not make it in time even though there was a four hour window. I had to adjust my work schedule, depending on coworkers to pick up the slack. I'm not a happy camper and have no intention of ever recommending them to anyone. In fact, I'll be doing just the opposite. So, in addition to not being punctual, they were basically no-shows, completely disrupting my own schedule.

Diana A.

Paul the manager and his crew John,John and Mickey were just Amazing !! Their professionalism, work, and they took care to explain everything. Their work ethic was something you wish all people to have. They took care of my house like it was theirs. Runners all over the floors. They were meticulous about their work and in cleaning up their mess. I would Highly recommend them for any plumbing job. Tony you were just as Amazing. They repiped my house for everything going in and out. They did it all in my crawl space that two other plumbing company's said they couldn't use. Shame on you Her's and His plumbing. These guys deserve a twenty star