Benjamin Franklin Plumbing - Dallas

Heather H.

Shop around! The plumber was an hour late and did not honor their "we'll pay if we're late" moto. They were grossly overpriced, as well. 1 hour of work to fix a small hose pipe was over $600. Never again!

Christopher C.

$80 trip charge on top of the service. We received a coupon in the mail, so we called them for some minor work. The guy shows up, and adds a $80 trip charge on top of the already almost $125 to unclog a drain. Are you kidding me. Over $200 to unclog a drain... Oh, and when we spoke to them on the phone before they showed up, the lady told my wife that he would come a "diagnose the issue before performing any work." The plumber just showed up, did the work and then called for payment..... Didn't even call to say what the issue was or what the cost to fix would be. Just charged it.

Aaron C.

I have a water softener that I needed installed in the house I just bought and was told over the phone that they could not give me a "ball park" figure because each job is custom quoted based on the job. Sounded a little sketchy but I agreed to let the Plumber come out for the $59 and it would be waived it I decided to do the work.

The plumber was very nice and courteous and when after looking at what needed to be done instead of a "custom quote" he pulled out a book of prices, how is that a custom quote! After finding out it would cost $2k for the install, which is insane because the materials needed are only $100-150.

They charged me the $59 fee which I feel was VERY unethical because how hard would it have been for the person on the phone to look in the same book and tell me the price, not very hard at all. Even better have a button on the screen with all their scripts to press and show them an estimated price. I do consulting for a living and if I ran my business this way I would be out of business.

I feel like they stole $59 from me and cannot recommend a company that has no ethical problems with stealing money from their potential customers.

Chris M.

Called these guys to disconnect an appliance for our move. Were they prompt and courteous? Sure. But the guy charged my spouse almost $200 for a job of less than 20 minutes. She agreed to it, so I will not call it completely dishonest, but this review is to help establish that it is not right to take advantage of people who are unfamiliar with proper pricing for such services.

Mary Jo T.

DO NOT EVER USE BFP!! They are WAY OVER PRICED! They were suppose to be here in a 1-3 pm window. They did call, but did not show up until after 7 pm. The tech was very nice. However, they have a price sheet with levels of service. First of all you have to pay a $ 59 trip charge. Level one is like a nut or a washer replaced or caulking - that would be $ 104l Level 2 repair a spigot, connector check a spray valve - that would be $ 169. Level 3 rebuild plastic inside toilet - that would be $ 229 and it goes up from there. They wanted over $ 600 for a toilet plus over $ 200 to install it.

Did I get anything for them being late - NO! They are such a rip off. DO NOT USE THEM!!!!!!!!!!

Drew D.

Excellent. Honest assessment that put customer ahead of company - serviceman saved us a few hundred dollars by recommending how to easily fix plumbing problem on our own. Only company I will rely on moving forward.

Meredith B.

Chris and the team at Benjamin Franklin have been wonderful to work with. We've now had them help us multiple times over the years and every time has been an excellent experience. Honest, helpful, very hard working and a pleasure to have in our home. Very professional and excellent work. Highly recommend!

Whitney A.

Highly over-priced and unprofessional!

I recently called this plumber out to do work on my rent house because our regular plumber was booked. At first the seemed great. But then it got awful.

I should first tell you that their prices are more than double what any other plumber charges. Not an exaggeration. They quoted me $503 just to snake the house from the roof. I have had this done before and didn't pay anywhere near that. I was so shocked I called the company before agreeing to pay. I also called 3 other plumbers to get quotes for comparison. The 3 other quotes ranged from $117 to $189 for the exact same service.

I tried to reason with the guy at the main office and ask him why the prices were so high. Finally I agreed to pay ONLY because my renters were short on time and I didn't want to make them wait for another plumber. At that point the service manager told me, "I don't think it's in our best address to service this house since you seem to be upset about the price". I couldn't believe it. I told him, again that it was fine and I would just pay it. He refused and told me they wouldn't do it.

So, I am just warning you. Double the price and unprofessional. When I called another plumber, they were not surprised to hear that Ben Franklin charged that much. They just laughed and said "Yeah, we have heard".

Good luck and fair warning.

Bill B.

I called two plumber numbers and all I got was a telephone answering service. Called Franklin which was third on my list and got a very pleasant young lady that was knowledgable and gave me an appointment the same day. She advised me there would be a $59 trip fee and I agreed. The plumber showed up in the scheduled time. Upon looking at the water box and the leak he said it would be $5000.00, then he said I am kidding , it will be just $4000.00. He looked at the water box and observed the leaking water line. (The sorter had come loose from an earlier repair) and only needed to be re-sordered . The area was a connector in the middle of a 1/2 inch water line. Not exactly rocket science. Just a quick and simple sorter job. He then took out a pad and begin to write and figure. He said the entire box needed to be replaced, the one valve was useless and the back flow drain could be taken out as they were no longer being used. And by the way, the loose connector would be soldered again. The total cost would be $1450.00 plus the $59.00 trip fee. I told him I did not think so and I would just pay the trip charge. He went to the truck and came back with a much lower estimate $1250.00 plus the $59.00 for a total of $1309.00 rather than $1509.00 for the job. I pointed out that we were talking about supplies less than $100 and that the task should take no more than 2 hours. That would make his hourly rate at about $750.00 an hour. He explained to me that there was a lot of over head involved, new trucks, an office, salaries of the office, etc. I declined all offers and paid the $59.00. This is a job that any first year plumber could accomplish in 15 minutes and would use only the sorter and propane necessary to heat the copper water line. The truck was shinny and the plumber wore a nice clean white shirt. I just wanted my water line reconnected and resorderd and there was no way this was going to happen, as I was the target of a sales job. I have no ideal what you may think of such sales tactics, however I deplore them. I am well aware that companies must make a profit in order to stay in business, however these highly inflated prices are outrageous. By he way the salesman told me that he had just been refused an earlier job when he told the homeowner that it would be $198.00 to replace a faucet. I was told the homeowner paid the $59.00 trip charge and that was all. My star rating has to do with the service call only, as I have no ideal if this company can actually repair a loose water line.

This is an update two days after the above post.----I am so happy and pleased as the plumber I called came promptly and repaired the broken water line. The cost was a reasonable $300. Great start for a good week!

THIS IS AN UPDATE----Three days after the above occurred I received a call from Jeff at Ben Franklin Plumbing. I explained the event which had occurred the previous Saturday. This representative is in management and he was very nice and apologetic. He assured me this is not the way the company operates and that he was sorry for this to happen to a first time new customer. I think he was sincere and that the incident is not one that is not reflective throughout the company. I think it took a real professional to give me a call and discuss the incident with me and I was most appreciative. While I am not changing my star rating rom this single incident I would more than likely give the company another chance with a different plumber.

Steven T.

I called about a leaky outside faucet. The technician told me it could take 8hrs and he'd have to dig a trench -- as if all the world was ending. He offered me a "discount" on normal hourly rates as a fixed-fee of nearly $750. I was expecting him to be working all day. About fifteen minutes later he handed me the defective part and drove away. 15 Minutes (probably spent ten of it smoking)!! SCAM ALERT (and, a blight on the name of a Founder; pure slander of that great man)!