Benjamin Franklin Plumbing - Dallas

Yonni D.

We used Benjamin Franklin plumbing and mine was great and with the straight forward pricing and repair I didn't feel taken advantage of. Would highly recommend Benjamin Franklin plumbing.

Jennifer C.

This company just preys on people. We had a gas leak and needed a pipe replaced in the garage wall. The guy came out and said it would be $2600 because he would have to go through the brick exterior and part of the roof. (Of a 2 week old house!) When I told him the gas company said to just cut the pipe and replace he said "how long have you been a plumber?" We sent him away and called someone else. Pipe was fixed in 30 minutes without any brick or attic damage. The cost? $200. This is a scam company taking advantage of people who need something done in a hurry.

Geneveve L.

I spent thousands on their horrible service because they couldn't find a leak from my house. First, they drilled under my masters bathroom. Nope then the other bathroom was their second attempt. Finally, in their third visit that in one minute they found the leakage in the garage! Please find a different service that can best serve you!

Carmen L.

Really I would not even give them 1 star but they didn't have a zero. They are really crooks.They tried ti convince me that I had a big job that would take hours, they tried to charge me $2,400 for a job that was completed for $700. Also, they had said that my sink was so bad that they couldn't guarantee any of the work they were doing on it for that price.

Beth J.

Customer service was terrible. They read off a script but don't stand behind their promises. We had a late-night emergency and called for service. While water was literally gushing out of a pipe I had a call center guy wanting to confirm meaningless (at the time) account info. We finally set it up for a plumber to come the same evening and they never showed nor called back. We recontacted BF they said they were sorry, the tech must not have gotten the message. We set up a new appointment for the next morning (specific time since I had to leave for an appointment) and again, they didn't arrive as promised nor did they call. When I called to find out about the no-show she said, "sorry, there must have been a miscommunication about the appointment." I asked about some sort of discount for two missed appointments within a 12 hour window and she said "there is nothing currently to discount but you are free to discuss that with the tech when they are at your home." I missed a meeting and still have a major repair needing service. This isn't the kind of company that deserves anyones business.

Jim S.

Insanely high priced, wanted $660 to replace 2 under sink cut off valves. And tracked mud throughout the house while he was here.

I was able to get the job done for less than half that price.

Rick B.

Customer Service "Amanda" was very helpful. Timothy did a great job and worked really hard to fix the stopped-up drain.

Thanks Timothy and Amanda!

Eli S.

what a rip off!!! They are three times more expensive than other plumbers!
They wouldn't give prices or estimate over the phone even though they have a very organized pricelist book do they can charge their $80 trip fee.
workers are very punctual, Nice knowledgeable and explaining.

Jeff T.

These guys are really good at customer service. You make a call and they do everything they can to get you service ASAP. I had a window today and got a call much earlier saying a tech had freed up and could come early if it was convenient for me. It was.

This is the second time I have used them and both times the guy was courteous, contentious, and thorough. I never feel like I am getting the bait and switch with them as their pricing is always up front. I am a big fan and will use them for future needs.

Joe P.

Murphy's Law was alive and well. When I was on a business trip the hot water tank, located in the attic, burst. My wife awoke to a literal flood coming out of the attic at 12:30 AM. I called BFP, was told it would be about an hour. 2.5 hours later someone finally showed up.

He turned the water off outside and then promptly began grilling my wife about our insurance along with pushing a company he knew who could come out and clean up the damage. She called me, I explained to him it was 3 AM and we needed to get everything sorted out. He continued to pressure me about this great company he knew and I was looking at about 6k worth of damage so I better turn it over to my insurance. I said no, and we hung up.

My wife texted me saying he was wanting to sell us and install a water tank for $1800 that night. Knowing this was at least twice the price I could get it at Lowe's for and considering it was 3 AM I called and asked him to leave. His scare tactics and high pressured sales left my wife rattled about what we were up against.

When i called to talk to the franchisee about the scare tactics and heavy handed selling process the operations manager told me the franchisee does not talk to customers and proceeded to inform me that I was not there so I do not know what occurred. He stated I should be thankful the plumber was willing to get up in the middle of the night and leave his family to turn my water off.

I am not sure if the plumber has a financial interest in the other company he wanted us to use to clean up the mess. And I don't know why the franchisee doesn't talk to customers even though he/she is happy to cash out checks.

I was called back by a gentleman who listened better than the ops manager, apologized and let me know that the franchisee would call me back, but she owned numerous businesses and is very busy so it could be a while. I have to wonder if the clean up company her employee was pushing so hard is her business as well.

**We did receive a full refund for the visit. We have not yet heard from the franchisee, she must be really busy. ***Still waiting.