Benjamin Franklin Plumbing - Dallas

Carol V.

I called about a plumbing stoppage. As soon as I said coupon the guy lost interest. The stoppage was cleared for about one day and then I had to call another company to come fix it again. I will never use Benjamin Franklin Plumbing again. Beware, you have been warned.

Paul V.

scheduled an appointment last night for today 4 to 6 window. I explained to the person booking this appointment exactly what the problem was. I took of of work early so that I could be there, I also made sure my wife was home, so they could get started, at 4:08 I received a call that they were on the way and in my zip code. I told them my wife was home, and that I would be there in 10 minutes. 47 seconds after I hung up with the confirmation call, I get another call stating that they are not coming and canceling my appointment, because my plumbing issue is not something they do. Now keep in mind my issue is a clogged drain in my concrete patio that leads outside my fence, they pipe is 3 inches wide, and no longer that 20 feet to the exit point. I told them this yesterday, and they wait until after its to late for me to get someone else out and not have to pay after hours rates, that they do not do these drains. as far as I am concerned I had a 2 our window with a promise that if they do not arrive at 6, that they will pay me $5.00 for every minute they are late. Well I told them if they are not here I guess you will be paying me, and they said no because we are canceling the appointment. I had a coupon for a drain cleanout for $79.99 and they told me there was a $59.00 trip charge so the total would have been $138.99. Here is what I see, they probably got a call since they told me the guy who was on the way has already been re-routed, they took a higher paying job, and decided that they will just cancel me and tell me I do not qualify for the service do the punctual promise does not apply. I took off work early, and now will have to wait until next week to get someone else out. Stay away from these people, I actually got bids for much less, but decided to go with the big name company thinking they have better qualified master plumbers, I bet had I gone with one of the craigslist guys, for less money my issue would have been fixed, all they needed to do was snake the pipe. Don't waste your time with them, they will just cancel on you.

Rita S.

Benjamin Franklin is a "rip-off." Don't ever use them! My time window was 2 hours, and he arrived at 5:55 at the end of the window. He was inappropriately dressed, exposing the top part of his rear. It took him 2 hours to replace the flange on my toilet, and then charged me $604! The check cleared the next day (Saturday). Then I discovered the toilet was leaking that Saturday morning. Another representative came out and discovered that the wrong size flange had been installed! Never again will I use them, and I tell everyone I know to never call BFP as they will get ripped off! Fortunately I have found a reputable plumber!

Joe C.

Because I tore the add out of the paper saying I would get a free home visit, they added $76 to the charge for doing my plumbing work. I was told the entire sheet was needed, despite the expiration date being next month.

Lesson learned, never call again.

Lee G.

If you are looking for punctual and friendly plumbers these are your guys. other than that DO NOT CALL THEM. We have a problem with our pipes vibrating in the walls when we flush the toilet and our water vibrates as well. we called them to come out and inspect. we were advised it was a FREE INSPECTION. After 2 hours he could not figure out what was the problem. so he recommended another guy from BFP come out. he said someone would call me with a time.as he left he wanted to charged me $117. I thought it was a free inspection. he stated he had to do work so it was not longer free. I asked how were you going to determine the issue without working. so he said no problem and i didnt pay the fee.

next guy comes out on the friday and thought it found the problem within 30 minutes. he stated the water meter was bad and call the city for a replacement. called the city while he was there and not only did they send someone out but the manager of the city's water dept came out. to my house. He stated the meter had nothing to do with the water banging in the house. the plumber from BFP looked stunned at that time. then the BFP stated I need to add a water pressure guage to my water pipeline because the pressure is PSi 81 and it should be between PSI 50-70. the fee for that was $788 with a 2 year warranty. the city manager states that is incorrect. the water pressure is fine at PSI 81. it states there is nowhere written that the pressure has to be between psi 50-70. the managers pressure is psi 95 at his house. so now the BFP is shocked again. he doesnt know what to do at this moment. it does not cancel the warranty on any appliances or fixtures as the BFP would like you to think..So for 2 dayS the BFP's did not fix anything and did not know what they were doing. I also had to pay $125 to the second guy for misdiagnosing the problem. He also stated he had to do work so there was no free inspection.I pulled them off angies list. I will contact them as well. I DO NOT RECOMMEND USING BFP AT ALL.

Priscilla H.

Had a clogged drain, they came out on time and showed me that it was issues with roots going though my pipeline. He cleared the pipe for now and gave me an estimate on the real fix. Will be getting the city out and another estimate just to compare. Overall, did enjoy the communication, the professionalism, and promptness of this company.

Used coupon on their website as well.

Yonni D.

We used Benjamin Franklin plumbing and mine was great and with the straight forward pricing and repair I didn't feel taken advantage of. Would highly recommend Benjamin Franklin plumbing.

Jennifer C.

This company just preys on people. We had a gas leak and needed a pipe replaced in the garage wall. The guy came out and said it would be $2600 because he would have to go through the brick exterior and part of the roof. (Of a 2 week old house!) When I told him the gas company said to just cut the pipe and replace he said "how long have you been a plumber?" We sent him away and called someone else. Pipe was fixed in 30 minutes without any brick or attic damage. The cost? $200. This is a scam company taking advantage of people who need something done in a hurry.

Geneveve L.

I spent thousands on their horrible service because they couldn't find a leak from my house. First, they drilled under my masters bathroom. Nope then the other bathroom was their second attempt. Finally, in their third visit that in one minute they found the leakage in the garage! Please find a different service that can best serve you!

Carmen L.

Really I would not even give them 1 star but they didn't have a zero. They are really crooks.They tried ti convince me that I had a big job that would take hours, they tried to charge me $2,400 for a job that was completed for $700. Also, they had said that my sink was so bad that they couldn't guarantee any of the work they were doing on it for that price.