Benjamin Franklin Plumbing - Dallas

James F.

Overpriced and unethical! Charged $232 to hook up a grill to an already installed gasoline. Took the tech five minutes. I complained about the price and he took $50.00 off. However, when i got my receipt someone signed my name that i agreed to the charges before they were completed and this was not the case. If I'd known it as going to cost so much; I'd found someone else or done it myself.

I would not recommend this company but if you do use them, ask for a quote in writing before the work is started.

Will H.

Thank you to Benjamin Franklin Plumbing for being great to work with today. Specifically, thank you to Chuck for being so helpful. As somebody who has worked in customer service practically my whole life, it truly is refreshing to have somebody like Chuck come by and be knowledgeable, honest, kind, dependable, on-time, and trustworthy. Thank you you were a great help. And thank you Ben Franklin Plumbing.

W.H. Dallas

Patrick R.

Called Ben Franklin Plumbing to replace the on/off valves under the sink and the faucet. Price quoted, SIX HUNDRED AND FIFTY DOLLARS PLUS TAX. $375 to replace the valves and $275 to replace the faucet. What a RIP OFF they are. Found someone else for $175.

Charlie B.

Called in after plumber was already 10 minutes late for our 10-12 appointment window, they told me he would be another 50 minutes as he was stuck at another job. After I asked about their guarantee, I was told that they would have to check with their boss to see if it applied to this call. So after this guy was going to be an hour late at 5$/min they realized they didn't want to honor their own "Punctual Plumber Guarantee". They informed me it would not apply due to some loophole in how they scheduled the appointment. Based on this experience, I will never use or recommend them. What's the point of putting your motto on your vans if you wont stand by it?

Eric C.

Needed a new hot water heater replaced due to it leaking. Phone customer service was excellent, David, my plumber was excellent. I was also happy with a garbage disposal replacement a few months ago by another plumber with Benjamin Franklin. Prices are probably higher than other smaller plumbing companies, but so far so good as far as I am concerned.

Michele P.

I called Ben Franklin for a simple tankless HWH flush. They installed the unit more than 10 years ago so it was no longer under warranty.
When the technician asked how long it had been since I had it flushed last, I told him that it had been 2 to 3 years but that I lived out of the country all last year so it wasn't in use. He still required that I sign a statement saying that since it had been 2 years he would not be responsible for any damages--and he asked for a signature after the work was completed, not before.
I have no idea what the technician flushed it with (I didn't see any CLR bottle but I might have missed it) and if he did it with just water then that might be why my hot water is fading in and out like it was before I called.
I don't ever plan to use them for servicing again.

Daniel R.

These Guys are terrible....after being paid and four trips later to fix a running toilet
I'm being told I need a new toilet at a cost of 900.00
I'm pretty sure a toilet doesn't wear out.... the guts do...which they can't seem to fix....they can't do plumber 101 basics
FIND SOMEONE ELSE

Kathi O.

I cannot believe what I am now learning on my second slab leak! Last July I used this company because I heard water running in the walls. I was afraid it was urgent, and they were the first that said they could come that day. I was told it was a pipe behind the bath, it would be around $1300 to fix and he would have to be at my house until late if I wanted it fixed right away. I said can they come back tomorrow? He said yes, and another man showed up the next day. He told me the diagnosis was inaccurate, and the pipe leak was under the slab, and would cost $13,000!!! I am not a wealthy person by a long shot, so I was flabbergasted, but it needed fixed! I am just now again hearing running water in that same wall. So I asked several people who have had this happen, and not ONE of them paid over $3,000!! In fact, one neighbor said he had his whole house repiped for $10, 200. I heard from over 10 people, and the price was anywhere from $800 (seal the pipe off and run a new one through the attic) to $3000!

I wanted to add as someone else mentioned, it was blatantly taking advantage of someone who didn't know the pricing on this service. I just had a wonderful man come out from an ethical company, his face was ashen when he heard what this company did to me. There are too many good people out there who are plumbers, stay away from this company.

Zelene Q.

What a Blessing Jeremy was to replace our mom's hot water heater this week. He was knowledgeable, professional, thoughtful, and kind. He did a great job and even returned the next day as the shower did not seem to be getting all the hot water needed as a part in the wall was not letting the handle turn far enough. We will let everyone know this is a great company and Jeremy B. Is a great asset for the company.

Michael D.

We just moved into the area and not knowing any local services used Ben Franklin Plumbing at a friends recommendation. We purchased a home not yet 10 years old and the home inspection found that the water pressure reduction valve had failed and needed to be replaced. Ben Franklin came out and immediately pushed to replace our water heater not yet 10 years old. When I refused he said that new plumbing code required a pressure reduction chamber installed on both lines. Not knowing local codes I went along for the bid. He then removed and showed me the water heater rods, damaging them in the process requiring them to be replaced, charging over $600 dollars for parts I priced a day later at a local plumbing supply place for under $100 dollars.

The Frisco Plumbing Inspector showed up a day later and was open to tell me that I was ripped off. Only one expansion chamber is required by code and only on the cold water side of the system. The plumber explained that the system was in series and/or parallel requiring two but that is not according to code.

I contact Benjamin Franklin and they disagreed with the inspector. When asked pointedly if code only required one he started a long dissertation about the problems associated with only doing one and all the extras they do to insure no future problems. In short, he never answered the question but rather further attempted to justify their actions. He did however say he would refund the cost of the second tank and the work required.

A week later we received a refund that little more covered the tax on the job. These guys are crooks and don't care what the costumer thinks, nor what the Plumbing Code says but rather how they can justify the exorbitant cost and extra work they are going to require you to get the problem fixed.

Finally, my friend said that one reason he recommended them was that they even found something wrong at this house and replaced the part for free. Funny, they did the same thing to me, replacing an anti freeze faucet head used to drain the house. I knew a guy that owned a auto garage and used to tell just about everyone he replaced a tail light that was out for free to make them feel better when they left, particularly if the price was high. Ben Franklin must be using the same unethical manual. The mechanic was a crook too.