Benjamin Franklin Plumbing - Dallas

Kathi O.

I feel with all the commercials these women (owners) are putting on the radio during this time, I needed to speak up even though this happened in 2016 because I have heard my story is common with them. I could hear a leak in my walls. I had the rep from BF come out, and the first one said it was from a puncture hanging a picture...what? He quoted over $1000. He sent someone the next day and that rep said (as I figured) that was wrong. I was heading out to my father's funeral in Ohio the next day which I told him. He said it was a leak under the slab and would cost me $13,000. I was devastated, but it needed done as he said or it would "flood" my house while I was gone. I was told by numerous neighbors it should not have cost more than $3000 at the highest, that they could have gone in a different way. So when I heard another leak a few months later I called Accurate Leak. They felt so bad for me (and agreed it should have been done for a lot less), they repiped my whole house for $3000 less that one stupid pipe cost!!! As I speak to others, I find out Benjamin Franklin has ripped off numerous customers. I want people to know!!!! If I could give no stars I would!!!! I wrote one review a couple years ago and never heard from the owners, not even a reply. But no matter, I've read Lauren's replies and they are pretty lame.

Liles A.

Benjamin Franklin charged me over 1300.00 to l repair a sprinkler line. Took about two hours and 15 inches or so of pvc. That is 650.00 per hour. They talk about their "upfront pricing". Be careful before using them

Ethan H.

$299 for an emergency charge.
$4475 estimated cost for replacing 2-50 gal water heater, natural gas, in the walk-in attic. My jaws dropped. Have someone else replacing them for $2,600. I am unclear on they come up with the Pricing.

James S.

$364 to replace a expansion tank which you can buy around $30 in residential house is ridiculous. The one hour job charged more than $300.
I called BFP and the manager told me that they are supposed to charge me more. Stay away from BFP. I will never use their service again.
The person who came however, was professional and well skilled. This review is not about the guy who came.

Wendy D.

I scheduled this company to install a new shower faucet and bathtub faucet to replace the leaking ones. I was quoted one price and then in the middle of it, the price was raised because apparently I had not been clear about replacing the two leaking faucets. I thought it was way overcharged, but since my bathroom is torn up, I said ok. THEN, I find out that even though that take the marble tile front from the side of the bathtub to get to the faucets, they can not put it back!!! Something about liability if it breaks! To make matters worse they have to remove the sheetrock from behind the shower to replace the faucets and they can't put that back because they don't do sheetrock! So I have to hire someone else to come in and fix their repair. NOT HAPPY and DO NOT RECOMMEND.

Ashley G.

Overcharged for a water repair by $150 and when I've called to ask the technician to give me a more detailed breakdown of my bill I keep being told that they will do it and it simply is never done. Otherwise they were very fast and the repair seems solid. I just wish that they were a little more diligent with their customers after the invoice is paid....

Brad B.

My wife called to get a quote and was told they charge $60 to come and provide one. They come out - technician was nice to her, but the quote shows that Benjamin Franklin is more interested in scamming for their paid estimate than actually doing work unless you're a sucker.

We have a leak in a valve past the city water shutoff on the main. Parts for the job amount to $25 at Home Depot. Benjamin Franklin quoted us $1700. I was floored and asked how long it would take them. The technician said 2 hours. 2 hours... so they bill at over $800 an hour. If a contractor bills you more then $200 an hour you're getting scammed!

We called out four other services afterwards and they were all less than $700. We chose the mid range company for $650 that could do the work the next day. So does Benjamin Franklin just want to sit at the top of Google results to do 15 minute quotes all day or do they actually want to fix your problem?

Kelley M.

This company does not guarantee their work. Came out to repair something, I paid them thinking the problem was fixed. Two weeks later, the problem was still present. Was going to charge me AGAIN to come back out. Even said that if it wasn't fixed the second time, I would have to pay AGAIN for them to come out the third time. No thank you. Ended up going with Hutchins and the problem seems to be corrected.

James J.

Date: 3/25/2019

Job: repair leaking water valve outside of house. NOT the cutoff at the street. This was NOT an emergency call.

Let me preface this review by noting that I did not have them perform the work. They only provided a quote so I cannot comment on their work.

Why did they only provide a quote? The person that showed up to perform the job luckily provided pricing before any work was done. He stated that an exact figure could not be quoted until he got into the shut off box but it would be one of two prices. 1. In-ground water repair - $1325.00. 2. House Shut Off Assembly Replacement - $1685.00
I knew these figures were exorbitantly high.

Another licensed plumber performed the work for $429.00.

While I understand a company has to make a profit, a price that is at least THREE TIMES more than another company should be illegal.

Save the $59.00 they require to provide a quote and call someone else.

Joe M.

I had a major job with a water leak in my yard. Chris and I believe
Sean showed up to help me today. This is the only Company that
showed up to help me out on a major job. They found the water leak and are going to finish up tomorrow. They were very professional and did a did a great job in finding my leak. I had two Companies promise to show up on Saturday and Sunday that did not show up. They were
ARS and 24 hour plumbing. Neither one showed up on the day they were scheduled. I will never call these Companies again. Also, the Roto Rooter woman asked me if my leak was the City's or mine. I told her how would I know I am not a plumber. I did not know where the leak was. She told me that Roto Rooter would not find the leak and not help me. So in summary, call Benjamin Franklin when you need
a Company to help you out on your plumbing or in finding and fixing a leak in your yard