Benjamin Franklin Plumbing

Erik K.

Blake was a perfect circle- always worked with us on pricing before he did any work. Did absolute A+ job on ALL work. Stayed LATE IN THE EVENING TO FINISH! Always explained why or why not something needed to be done. NEVER tried to overextend his man hours or products he installed. Very thorough and professional. Cleaned up any messes. Checked with his bosses before any major work or if he wasn't sure about something, rather than just diving in pell mell. Spent SO much time talking with us, explaining how the plumbing system worked. Super experience. Highly-recommended. We have a new permanent plumbing company.

Melanie U.

Called and got an appointment pretty fast, the guy Stan?) Was a smart #ss but I needed my pipe fixed. He sent Kelly who took a look at my tankless water heater and wouldn't touch the small leak on an elbow pipe underneath the heater. It had nothing to do with the water heater! I wouldn't trust him to work on anything else because he obviously didn't know what he was looking at. Call Chan's instead, he was super nice, professional and had no problem fixing a small leak. I should have had the confidence to fix it myself. Next time I will!

Michael L.

I had an ""emergency"" with a house full of relatives for a few days--two of three toilets were plugged up! This was during the day time but on a Saturday. Their web site advertised 24/7 Emergency Service, so I called. The lady answering the phone (business like but not friendly) said a tech was on a service call and would call me as soon as he was free. He called within a half hour, but said he could get to me on Monday. 24/7 Emergency Service?!! Right!

I called Roto-Rooter. Their tech called back in just a few minutes, arrived at my house within 10 minutes, and solved the issue within a half hour (snaking an outside clean-out). By Monday, I'll have forgotten there ever was a problem!!

Michael S.

Needed a water heater replaced and called Benjamin Franklin plumbing. They connected me to Stan. He was able to provide an estimate and finish the repair in the same day. I was happy with the high quallity job and fair price. Thanks Stan.

Bobi L.

After other plumbers could not fix our kitchen draining problem, we called Stan. He arrived on time, during a rain storm, and had our problem fixed quickly, efficiently and professionally. Will always Call Stan first from now on!

Bryan L.

Called BFP because I had toilet that would not drain. All other sinks and toilets were draining fine. I stated I wanted BFP to pull the toilet and snake the line. I was told the charge would be 350.00. I sent BFP away. I pulled the toilet myself and found a large bolt in the line the was catching the toilet paper preventing the line to drain. I had called Rotor Router and they arrived after I had pulled the toilet and removed the bolt with a coat hanger. We laughed at the situation and he provided me new bolts to tighten the toilet and left my residence without charging me a dime.....Thats customer service......I will never use BFP from Ukiah Ca......The plumber was rude and disrespectful when I refused to authorize 350.00.

E U.

Kelly was great. Showed up on time, was helpful, thorough, honest, and considerate about how else he could help. Will definitely call again. Good job & thanks.

Bunny H.

My sincere apologies to this franchise.I was writing about the Ben Franklin Plumbing in the North Bay. Sorry!!!!!!

Kim S.

My water heater wasn't working put a request in online and the plumber called me within minuets and after normal business hours at that. Scheduled an appointment for the next morning. The tech was on time, professional and courteous. Fixed the problem quick and even told me how to prevent it in the future. Reasonably priced as far as plumbers go. I would recommend them to others and will call them for any future plumbing problems.

Bill V.

We've used them several times at our house for different jobs such as installing dishwasher, replace water valves, and repairing ground water drainage system. They are always prompt and give professional advice, and do good work.