Benjamin Franklin Plumbing

Kelly D.

These plumbers are good, no complaints whatsoever with their work, it is excellent, however, the pricing is ridiculous! It cost my sister almost $1000.00 to have an old dishwasher replaced and a kitchen faucet and that was the labor charge, she already had bought the dishwasher and faucet. So, unless money is no object, I would find another plumber.

Tina T.

They replaced my electric water heater. Here just over 2 hours. Charged me 2344.00!!! I spoke with an independent plumber whom told me it should have been 1200.00 Maximum. Needless to say I was sick to my stomach. I'm a single 65 year old woman on ss disability. I get 800.00 a month and food assistance. I froze the check. What they charged me is a Crime!

Karen E.

Had a total re-pipe done on my 1950's house last month, and these guys were recommended by a neighbor. Pedro and his assistant came out and replaced all the decrepit galvanized steel pipes with PVC and PEX in about 4 days, for a reasonable price. Even better, they were very polite, prompt, and communicative every step of the way. Can't complain. They even went above and beyond when I had a couple of special requests. Sorry that others may have had a bad experience with BFP, but I think they're great!

Patrick C.

I moved into my dad's place that have been neglected for 15 years, lots of things need to be done and a constant array of things falling apart. Benjamin Franklin plumbing came to my rescue. The technician even looked under my home pointed out some necessary things to be replaced in the near future. While he was here doing one repair I gave him a list of a few other things and he gladly did them, I didn't think the cost was too much for what he did. And the fact he was reliable and showed up on time called when he was on his way.

Jeff P.

We had clogged sewer pipes. Benjamin Franklin came out didn't charge us because they didn't fix anything. They came out a second time and install the clean out that didn't fix anything and charge us $1200. They came out a third time and fixed it again and charge us another $1200. For a plumber who has a two-year guaranteeThey sure don't honor it. Now the technician called me and hollered at me for giving him a poor review. That makes a lot of sense. Don't ever call these guys to fix your plumbing.

Amanda I.

Unfortunately we never got past the phone call. The woman I spoke to for a quote was extremely rude. I called for a quote on an inspection and I didn't understand what she said at first. So in asking for clarification she became very rude, just an aggressive and rude tone and enunciating. Had I been asking for a third or fourth or fifth time maybe I could understand some frustration on her part. But not understanding her one vague answer or lack there of, really didn't seem appropriate for her attitude.
You would think if someone is trying to get an inspection on a home they are trying to buy that they would be eager for that business and a repeat customer for years and years. Maybe she was just having a bad day. But it left a bad taste in my mouth and I've found elsewhere that was able to give me a generalized quote.
(Which is all I wanted... just a ballpark, however broad)
I had thought they'd be a good option with all the good reviews but in going to write mine I realize they have quite a few negative 1 star reviews in the ""not recommended"" section. It seems likely that is where my review will end up buried.

Dakura S.

Friendly Fast service and quality work! Jim arrived early and got right down to business installing my mom's new water heater! And Jimaline, (phone representative) scheduled the appointment seamlessly. I'm very satisfied and relived that my mom has hot water again and the job was performed with much care and up to code. I would definitely use this service again .

Andrew C.

I had an amazing experience working with the staff but especially Jim. He was so professional, honest, knowledgeable and definitely on time. Diagnosed the issue with my water heater, gave the options and recommendations, and replaced our current water heater with an excellent model for an extremely fair price (which I have found out through many experiences doesn't occur often) all the same day! I would do it again without any doubt in my mind and our family is so thankful to Jim.

Victoria D.

I had a drain back up and of course my husband was out of town, I was desperate because I was afraid of the possibility of overflow issues which could be a disastrous mess. Over the phone the wonderful gal I spoke with said it sounded like the septic system , I begged them just please come and fix it and they were there the next morning , punctual , professional and honest. Very happy with the entire process.

Craig C.

The response for an appliance replacement estimate was quick and professional. Estimator Ken was upfront that BFP only installs a very highly-rated on-demand water heater, and costs reflect that. However, my small rural home uses propane, and the supply is 70 feet of half-inch galvanized pipe. I was replacing an elderly 120,000 btu unit with the same small capacity. I was advised that the line would have to be replaced with a 3/4-inch, for an additional cost $2560. That was on top of $5500 for a 150k to 180k btu unit (nothing smaller from their supplier), including flush kit and descaler. But propane has a unit energy 2.5 times that of in-town natural gas. So I ran the pressure-loss calcs, then confirmed them with well-regarded Rennai's tech staff: both their budget and high-end 120k btu units would operate just fine on my supply line. The high-end unit with flush kit was under $2900, installed. Caveat emptor.