Benjamin Franklin Plumbing

Denise N.

I couldn't be happier with their service. We've used them for a complete house repiping and some incidentals such as toilet re-sets. Dustin and his crew are professional, polite, and their work is excellent.

Kathy K.

Two years ago this company installed a new water heater when the old one finally sprang an irreparable leak. The new one began to make crackling/popping noises, eventually loud enough to be heard through half the house. The service tech, Don Pan, found several things to correct: I needed an expansion tank, and the heater needed to be flushed. Also, the October fire last year had melted some water lines to homes behind me. When those were replaced, some really nasty looking gunk had gotten in the system, which clogged the main water line into my house. This was discovered when cutting the pipes to install the expansion unit, and explained the reduced flow to the closest faucet. Consequently,? the water heater had this debris (plus normal scale) knocking around inside. He checked the water temps and pressure (which needed raising) in all the faucets, showed me how to drain the water heater and check the emergency release valve. So, thank you, Don, you were great!

April W.

I hired BFP for a toilet repair. I know the parts are not expensive, but didn't want to spend the time learning how to repair on my own. Very professional, and my technician Cree was great to work with.

Becky M.

Ben Franklin came to my home to help determine how to address a known hot water leak beneath my slab. They arrived on time for all schedules, everyone who came to my home was polite, they wore booties while in my home, they explained everything to me clearly, and they were reasonably priced. Once the repair was completed, they showed my husband the meter to illustrate that it was no longer spinning. We're no longer hearing the leak and all ""symptoms"" of the leak have disappeared. We're thrilled and very satisfied with the service received.

Michael D.

Update: We needed some plumbing work done ASAP to complete a landscaping project. Cree from Benjamin Franklin Plumbing was on the phone the day I phoned in my request. (The woman who answered the phone, whose name I hope I'm remembering correctly as Cathy, remembered us from a previous call, and we had a great chat.) Cree sent Mark and Angel the next day. They did the work quickly, explained what they were going to do clearly before they did it, and were polite, professional, and friendly. As all of the folks we've dealt with at Benjamin Franklin Plumbing have been for the 14 years we've worked with them.

If you need plumbing services, call Benjamin Franklin Plumbing first. And if you want to know what consistently great customer service looks, feels, and acts like, do business with them again. And again.

David S.

Excellent service! My technician Joey took the time to fully diagnose a serious water heater problem and helped me reach manufacturer regarding warranty replacement parts with relative ease. He even helped preschedule install and personally ensured I had a successful installation of the new parts. All went smoothly and enjoying hot water! I would recommend him and Ben Franklin plumbing to all.

Paul P.

what can i say,

JOE the plumber did a academy award winner of installing new gas water heater with all the fixing's and running great and got rid of the water hammering that occurred and went beyond expectations of other items needed to be replaced and would recommend them.

Judith E.

If you want to pay $2719 for a new water heater and never have questions answered, then this is your company. We needed a new water heater in an apartment we own, and the person managing them while we were out of town called this company in Novato. When we returned and saw that we were charged $2719, we were appalled, especially since we had paid $1021 the year before for a different unit and different company. So, I called the company in Novato, was referred to the tech who installed it who then referred me to his district manager who told me he would call me from the office the next day. Never happened. i had asked for a breakdown of costs and a copy of the permit they said they got for our taxes. Nothing, no response. Don't ever use them unless you want to be ripped off as we were.

Mike K.

I called Benjamin Franklin for two issues. I noticed my water heater had been leaking recently and figured it was about time to go bad, being that is was about 25 years old. I also had a clog in my yard drainage somewhere. Pedro came out to inspect the water heater and as expected it needed to be replaced. Pedro informed me of everything that needed to be done to bring everything back to code. He did an excellent job re-positioning the new heater and providing for proper drainage. The next day he returned to clear the drains with the hydro jet and his partner Jake. They both worked for hours pulling roots and clearing accumulated mud and debris from the drains. It was also pouring rain while these two guys worked nonstop getting soaked without a complaint. Needless to say my drains are now clear. Pedro and Jake could not have been more polite. Before leaving they both asked if there was anything else they could do for me. I would recommend Benjamin to anyone looking for excellent service.

Martin W.

Nick at Benjamin Franklin came to my home because I thought I had a water leak after the City of Santa Rosa showed my meter still running even though all water was turned off. Nick responded to my call and was at my home within 90 minutes. He soon discovered that it was caused by a running toilet. He suggested that I have my monthly handyman repair it as it would be much less expensive for me. He refused any payment offers and was on his way.
Such honesty is hard to find these days and it was nice to see that he did not take advantage of a 90 year old widow. If I ever have any type of plumbing problems in the future I will be calling Benjamin Franklin Plumbing!!!!