Benjamin Franklin Plumbing

Julia O.

This company is SO rude!! The man who came out to our home was very kind and professional but the phone operators are rude and the manager my husband talked to was completely disrespectful! Three days after someone came to our home we called them because they never sent us an estimate. The first thing out of the manager's mouth was ""if you're just looking for a low price you're not going to get that from us."" To me that comment was unnecessary and unprofessional! Then he said they pride themselves on customer service. Really?? We had to call you after 3 days for our estimate, then you were condescending, and you're phone operators are rude...really?? Good customer service...I DON'T THINK SO!!! I will NEVER call this company again!

Alejandro M.

Had to have plumbing service after hours on a weekend they sent me a young man named Nick.. From the moment he knocked on our door, the service was great..he fixed my problem, gave a estimate for other work that should be done ..he was very professional and left every spotless.. He gave me a discount for seniors.. I will always use this company and tell all my friends and family about the service... Thanks Nick.

Eileen L.

2/26/2016 --- We had to use a plumber again today for various issues and again we called Benjamin Franklin Plumbing and we were lucky enough to get Skyler again too! He is fantastic --- great personality, very personable, professional AND he knows his plumbing business!!
He came to our house by 11 am and he was gone within half an hour, having fixed several little issues we had! Skyler is amazing and we just love to see him coming because he is so friendly! If you don't have a plumber of choice, we highly recommend BFP! Even the person who answers the telephone calls is so unusually polite, it makes you wonder who trained these people so well! You wish that every business you encounter had such friendly, polite, and professional employees! If you get the chance, ask for Skyler! He's super nice and knows his business!
5 STARS! *****

Sarah G.

Having a plumber out is never a good sign, but it was needed today and I had Cree from Ben Franklin out to fix a problem in toilet. I flushed a bottle of pills down the toilet and was nervous as heck on how this would be fixed living with a septic tank. Cree came out and went through different possibilities on how to fix it, he was kind, courteous and talked to us in normal talk. Luckily he was able to stick his camera down the plumbing and snake through to push the bottle thru. Afterwards he cleaned up the mess and got everything working perfectly. Thank you Cree and thank you Ben Franklin for getting out here so quickly!!!! Will definitely recommend to anyone that has a plumbing issue!!!!

William W.

Tim came to Foster City to snake my kitchen sink. He was prompt, courteous, and succeeded in clearing the blockage. The charge was about $260 which I am not sure how much other plumbers would charge but that may help you in your analysis of who to hire. Sabrina at the call center in Santa Rosa was very professional. I am happy and will be using BF Plumbing in the future. Thank you Tim and Sabrina!

Albert S.

Kudos for making the extra effort to schedule an ""as available"" appointment for us even though their schedule was fully booked, so that we were able to get a leak repaired before leaving on an extended vacation. The plumber who came - Nicholas G. - was courteous, professional and highly skilled; able to deal with complications we didn't expect to arise directly and quickly. I would recommend them without hesitation.

Dominic M.

Here is what I know about Benjamin Franklin Plumbing and construction: About a year ago I had them out to do some work for me. The start of the job was a bit bumpy but after we started, it all went well. I am in construction also. I knew that it was extremely busy at that time. So, I was patient. In the end, I was taken care of and I was happy. Since then I have used them on numerous projects. They use a straight forward pricing program. If you can digest the price that they give you, they get the job done. They don't add any more to the price. They stay with you until it is complete. If they need a part they run right out and get it. They have a pretty good attitude. So far, every one of their guys that have come out have been easy to deal with. I haven't noticed any big egos (which is very common in construction and home repair). They even cover their shoes and clean up their mess (which is very important to me because I do the same for my clients). The most recent project that they did for me was the day before yesterday. They sent Nick G. Good job Nick!
All things considered, I would recommend and have recommended them for other projects and have received good reports from my friends and clients that they have worked for. Keep doing your best guys. We customers are important!
Thank you.

Lea P.

CONSUMER ALERT & WARNING! These people are lying liars who lie and take advantage of panicking homeowners. I paid $6,300 to have them ""fix"" the sewer backing up in my bathroom. for $6,300 they replumbed the toilet stack and installed a clean-out valve AND I STILL HAD SEWER BACKING UP, only now it was backing up outside on the ground, not in my house. I GUESS that's an improvement. As soon as they got that done, golly, they figured out that the problem was really in the sewer line from the bathroom to the street. They were willing to 'give; me a great price at $5,000! ADDITIONAL!

They could have and should have (and indicated that they did) recognize that the problem was in the sewer line to the street BEFORE soaking me an unnecessary $6,300. The guy who came out indicated it ""might"" be in the line, but did not check the line BEFORE replumbing the stack and installing the totally unnecessary clean-out valve. He absolutely knew when he left the house that the problem was not fixed.

My ""I've been had"" warning light blinked on (too late to save me $6,300). I found another plumber who confirmed a) the problem was in the line; b) the clean-out was totally unnecessary--$6,300 down the toilet, literally. The new plumber fixed the sewer line FOR A FRACTION OF WHAT BEN FRANKLIN WANTED!!!!

I was also told that Ben Frnaklin's plumbers are all on commission and doing the ""two-step"" is routine. They work hard not to fix problems, but to make sure they can get every dime out of a homeowner they can.

Shame on you, Ben Franklin.

Don't be misled by the marketing. Don't call them. If you do, BE SURE you get a second opinion.

These guys are out for themselves and are not honest brokers of the facts or what needs to be done.

Trudy M.

I would never do business with Benjamin Franklin Plumbing nor would I recommend it to anyone. Here is why:

I used this company several years ago for the same job and had a pleasant memory of its work. I called to have my main sewer cleaned as two sinks and a shower were backing up. This time the technician was prompt, efficient and showed me the camera work of what he found. Thus far, very good.

I was on heavy pain pills due to a damaged back and was obviously not talking or acting normally. The technician pushed for me to sign up for a replacement, trench-less, of the main sewer line. Cost $9000. It was a hard sell approach but I thought it might be a good idea. The technician did call a neighbor of mine to see if I was capable of making such a decision and the neighbor told him, yes and again reminded him that I was on a lot of pain medication. I could barely see the lines I was to sign on and had to be shown them and told what to write in the place that asked what the work was I wanted. The work was to commence the following day, a Saturday.

By the middle of the night, I decided I needed to do more thinking about this and called to cancel the Saturday work. By Sunday, I had decided I needed to get references and more than one bid. I cancelled the sewer replacement entirely.

Monday morning at 9:15 a.m., there was a loud knocking on my door. it was the technician and the ""operations manager."" The technician was quiet but the operations manager proceeded to berate me for changing my mind, to tell me how wrong I was, to explain how I didn't understand what would be done. I then asked for references and was told to read comments on the website or at Diamond Certified. I had read those, and those of Yelp as well.

I wanted to talk to real people who had had the work done. He ranted that he couldn't give out that kind of customer information and when I suggested he ask one or two to call me, he became even angrier. He said the company does 3 or 4 of these jobs every week with no problems. Sounds remarkable then that not one of those people would be willing to speak with me or show me the neat completed job (and yes, I know the work is done underground. I wanted to see a neat ground-level leave after the job.)

Then he insisted the job wasn't finished. That did upset me. But he only said I had not paid for it. I immediately went in the house, locking the screen door behind me, wrote out a check and gave it to them. After that I went inside, closing the door as they still stood them, the operations manager still talking.

This whole episode left me very upset. I have never had company representatives of any company treat me so rudely. Indeed, I felt threatened by his anger.

Everyone in the company was extremely kind and courteous and I would have perhaps come back after checking around. But that one out-of-control Operations Manager ended that thought. No one should have pushed me to sign for an expensive job when I was obviously groggy from the pills.

I am being very careful with my water usage as that operations manager said the problem could reoccur. When I pushed that it should be good for at least a month or so, he implied I could have it all happen again any moment. Fear tactics don't work well with me. But it did leave me nervous about the sufficiency of the job just finished.


Trudy McMahon

Kathryn K.

I've been using Benjamin Franklin Plumbing for several years and have been very please with their quality and professionalism. Today, while scheduling some work I had the opportunity of speaking with Mike R., a customer care representative. He handled my call with the professionalism I've come to expect from this company. I would highly recommend anyone considering any sized plumbing job to call them.