Benjamin Franklin Plumbing

Sh E.

We had a pilot light part that needed to be installed and they came out as promised with in the timeframe. Nick Graham provided excellent customer service and installed the part with no issues, checked the water pressure, sewage and other areas. Best of all, we have HOT water again!

Barbara N.

Benjamin Franklin plumbing was referred to us when we called one hour heating and air conditioning. I hated to give them one star. Our furnace broke. A repairman came to fix it and after hearing that we couldn't afford the new furnace he wanted to sell us he said he would have to order a part. That was January 6 2017. We have never had a call back after numerous calls to them. The repairman left us his card but his voicemail was full. So we are still without heat. I guess you're not important enough for good service if you aren't spending the big bucks.

Michelle B.

1 star because they fail to provide good customer service with loyal customers even after they said a discount would be.given. make sure it's written on paper the discount because they don't back anything verbal. Not trust worthy.

Julia O.

This company is SO rude!! The man who came out to our home was very kind and professional but the phone operators are rude and the manager my husband talked to was completely disrespectful! Three days after someone came to our home we called them because they never sent us an estimate. The first thing out of the manager's mouth was ""if you're just looking for a low price you're not going to get that from us."" To me that comment was unnecessary and unprofessional! Then he said they pride themselves on customer service. Really?? We had to call you after 3 days for our estimate, then you were condescending, and you're phone operators are rude...really?? Good customer service...I DON'T THINK SO!!! I will NEVER call this company again!

Alejandro M.

Had to have plumbing service after hours on a weekend they sent me a young man named Nick.. From the moment he knocked on our door, the service was great..he fixed my problem, gave a estimate for other work that should be done ..he was very professional and left every spotless.. He gave me a discount for seniors.. I will always use this company and tell all my friends and family about the service... Thanks Nick.

Eileen L.

2/26/2016 --- We had to use a plumber again today for various issues and again we called Benjamin Franklin Plumbing and we were lucky enough to get Skyler again too! He is fantastic --- great personality, very personable, professional AND he knows his plumbing business!!
He came to our house by 11 am and he was gone within half an hour, having fixed several little issues we had! Skyler is amazing and we just love to see him coming because he is so friendly! If you don't have a plumber of choice, we highly recommend BFP! Even the person who answers the telephone calls is so unusually polite, it makes you wonder who trained these people so well! You wish that every business you encounter had such friendly, polite, and professional employees! If you get the chance, ask for Skyler! He's super nice and knows his business!
5 STARS! *****

Sarah G.

Having a plumber out is never a good sign, but it was needed today and I had Cree from Ben Franklin out to fix a problem in toilet. I flushed a bottle of pills down the toilet and was nervous as heck on how this would be fixed living with a septic tank. Cree came out and went through different possibilities on how to fix it, he was kind, courteous and talked to us in normal talk. Luckily he was able to stick his camera down the plumbing and snake through to push the bottle thru. Afterwards he cleaned up the mess and got everything working perfectly. Thank you Cree and thank you Ben Franklin for getting out here so quickly!!!! Will definitely recommend to anyone that has a plumbing issue!!!!

William W.

Tim came to Foster City to snake my kitchen sink. He was prompt, courteous, and succeeded in clearing the blockage. The charge was about $260 which I am not sure how much other plumbers would charge but that may help you in your analysis of who to hire. Sabrina at the call center in Santa Rosa was very professional. I am happy and will be using BF Plumbing in the future. Thank you Tim and Sabrina!

Albert S.

Kudos for making the extra effort to schedule an ""as available"" appointment for us even though their schedule was fully booked, so that we were able to get a leak repaired before leaving on an extended vacation. The plumber who came - Nicholas G. - was courteous, professional and highly skilled; able to deal with complications we didn't expect to arise directly and quickly. I would recommend them without hesitation.

Dominic M.

Here is what I know about Benjamin Franklin Plumbing and construction: About a year ago I had them out to do some work for me. The start of the job was a bit bumpy but after we started, it all went well. I am in construction also. I knew that it was extremely busy at that time. So, I was patient. In the end, I was taken care of and I was happy. Since then I have used them on numerous projects. They use a straight forward pricing program. If you can digest the price that they give you, they get the job done. They don't add any more to the price. They stay with you until it is complete. If they need a part they run right out and get it. They have a pretty good attitude. So far, every one of their guys that have come out have been easy to deal with. I haven't noticed any big egos (which is very common in construction and home repair). They even cover their shoes and clean up their mess (which is very important to me because I do the same for my clients). The most recent project that they did for me was the day before yesterday. They sent Nick G. Good job Nick!
All things considered, I would recommend and have recommended them for other projects and have received good reports from my friends and clients that they have worked for. Keep doing your best guys. We customers are important!
Thank you.