Benjamin Franklin Plumbing

A K.

Twice now I've had to call a plumber because of a flood in my washroom. I never had to call a plumber previously in my life, but I do know I made a good decision when calling Benjamin Franklin- I had two different techs, but both times the techs clued me in each step of the way as to what they were doing and gave me their personal advice on what is the best solution. Most recently, Nicholas Graham was the tech and he did a superb and quality job (as after he arrived, we had another problem needing repair that we were notified of from the previous visit). I appreciated that Nicholas called his boss as a favor to me for assistance in fitting the job in my budget and that he made time to do the other work.
I lastly wanted to comment that I was helped almost within the hour each time (although they made no time commitments over the phone), I just trusted each time that they would fit me in and they did- so thank you for that, and thank you for working within my means.

James R.

Do not do business with this company!!

I needed to replace a 50 gallon, gas water heater; in the garage with easy access, no complications. Quote for parts and labor for a 6 year warranty heater $3200. I expressed my dismay at the price and he immediately dropped it $400. Clearly the quote was padded so they could make it look like they were giving me a discount. I was in a bind to get the hot water working so I agreed and the installation was scheduled for the next day. Then I researched online for water heater prices and found the high end to be around $1200 and that installation time would average about 3 hours. $1600 for 3 hours labor was way too much for my taste so I called and cancelled. About 5 minutes later I got a call and he offered to reduce the price to $2000. So why the original quote of $3200 when they are willing to do it for $2000? Can you spell ""price gouging?"" I had no interest in doing any business with them ever so I called Prado's Plumbing (local, family-owned) and got the job done right away for $1650.

By the way, BF also quoted me 2 higher price levels with 9 and 12 year warranties. This made it appear I would get a better heater but when I asked directly what the difference was he admitted they are all the same. Basically, they're selling extended warranties without telling the customer that's what it is.

Linda D.

Big thank you to Benjamin Franklin plumbing who opened a spot for us on a busy Friday afternoon & fixed our hot water heater problem. Thank you Nicholas Graham for your quick rescue & friendly efficient service.

Sh E.

We had a pilot light part that needed to be installed and they came out as promised with in the timeframe. Nick Graham provided excellent customer service and installed the part with no issues, checked the water pressure, sewage and other areas. Best of all, we have HOT water again!

Barbara N.

Benjamin Franklin plumbing was referred to us when we called one hour heating and air conditioning. I hated to give them one star. Our furnace broke. A repairman came to fix it and after hearing that we couldn't afford the new furnace he wanted to sell us he said he would have to order a part. That was January 6 2017. We have never had a call back after numerous calls to them. The repairman left us his card but his voicemail was full. So we are still without heat. I guess you're not important enough for good service if you aren't spending the big bucks.

Michelle B.

1 star because they fail to provide good customer service with loyal customers even after they said a discount would be.given. make sure it's written on paper the discount because they don't back anything verbal. Not trust worthy.

Julia O.

This company is SO rude!! The man who came out to our home was very kind and professional but the phone operators are rude and the manager my husband talked to was completely disrespectful! Three days after someone came to our home we called them because they never sent us an estimate. The first thing out of the manager's mouth was ""if you're just looking for a low price you're not going to get that from us."" To me that comment was unnecessary and unprofessional! Then he said they pride themselves on customer service. Really?? We had to call you after 3 days for our estimate, then you were condescending, and you're phone operators are rude...really?? Good customer service...I DON'T THINK SO!!! I will NEVER call this company again!

Alejandro M.

Had to have plumbing service after hours on a weekend they sent me a young man named Nick.. From the moment he knocked on our door, the service was great..he fixed my problem, gave a estimate for other work that should be done ..he was very professional and left every spotless.. He gave me a discount for seniors.. I will always use this company and tell all my friends and family about the service... Thanks Nick.

Eileen L.

2/26/2016 --- We had to use a plumber again today for various issues and again we called Benjamin Franklin Plumbing and we were lucky enough to get Skyler again too! He is fantastic --- great personality, very personable, professional AND he knows his plumbing business!!
He came to our house by 11 am and he was gone within half an hour, having fixed several little issues we had! Skyler is amazing and we just love to see him coming because he is so friendly! If you don't have a plumber of choice, we highly recommend BFP! Even the person who answers the telephone calls is so unusually polite, it makes you wonder who trained these people so well! You wish that every business you encounter had such friendly, polite, and professional employees! If you get the chance, ask for Skyler! He's super nice and knows his business!
5 STARS! *****

Sarah G.

Having a plumber out is never a good sign, but it was needed today and I had Cree from Ben Franklin out to fix a problem in toilet. I flushed a bottle of pills down the toilet and was nervous as heck on how this would be fixed living with a septic tank. Cree came out and went through different possibilities on how to fix it, he was kind, courteous and talked to us in normal talk. Luckily he was able to stick his camera down the plumbing and snake through to push the bottle thru. Afterwards he cleaned up the mess and got everything working perfectly. Thank you Cree and thank you Ben Franklin for getting out here so quickly!!!! Will definitely recommend to anyone that has a plumbing issue!!!!