Benjamin Franklin Plumbing

Brandie S.

Benjamin Franklin has always been one of our go too vendors when working with our associations. Matthew is our go to guy who has the best knowledge on how to handle any type of plumbing repairs that are needed. He understands the logistics when it comes to dealing with HOA's which is super helpful. If you ever have a leak, please give them a call, i guarantee you wont be disappointed with their service.

Krizel D.

Beware of these guys!

For background condo was built in 2016.

Came home to dirty water was pouring out of the light fixture in the dining room, below the laundry room, on to the cream colored carpet. When I ran upstairs I found the laundry room had flooded and the stan pipe was over flowing. Im not a plumber but it was logical to guess that the pipe was clogged. So took a video and pics. Ugh!!!!

After emergency actions of soaking up flood and catching water with a bucket, I informed my land lord. My appointment was for 9 next morning. Meantime, water stains are appearing on the ceiling and walls in the dining room.

Next morning, the plumber, without any tools or checking pipe or without even watching my video of the pipe overflowing immediately diagnosed to saying the pipe was cracked. When asked about maybe being a clog and snaking, he said he can't do that cuz it might damage the crack more. Instead he grabs a moisture meter and starts poking all the dry wall on the dining room to show how wet the walls and ceiling are. He tells me that even tho the house is new, they must have installed a broken pvc pipe. He then says the only way to find the crack is to open the walls in the dining room. Remember, he is only armed with a moisture meter. Does not even care about the laundry room, but does care about how the base boards in the laundry room are wet.

He then calls his ""restoration team"" to come by and tells me that the ceiling is damaged and since it's and internal wall there isn't insulation but the outer 1 outer wall will have insulation.

The restoration team comes pokes pronged moisture meter into the walls and ceilings. They talk amongst themselves and say they will need to replace the entire dining room ceiling. I asked about dehumidifiers and fans and they say they can't because the insulation might be wet. I tell them their first guy said there isn't insulation in the internal walls, they sort of hesitate and agree, they say ""I guess we can use fans"". (Mind you I've lived in many houses that have had leaks and this is the first time where they immediately go to tear out before even attempting to dry)

All the while, they still can't tell me what's wrong with the pipe as that's not their job. **it's at this point I realized I'm being taken for a fool**. Of course it isn't your job, your job seems to be screwing people out of money by saying they need work that they really dont.

I call my land lord immediately and tell her I do not trust these guys because 3 people have come and no one has actually addressed the issue and they are already talking about replacing the ceiling after poking over 100 holes in the dry wall.

It was as if i went to the doctors to say i had a chest pain and think I'm having a heart attack and they decided to try to give me a face lift. Like WTF.

I have since purchased a pinless moisture meter some fans and turned on the heater and every day the dry wall get dryer and dryer, to almost completely dry in 1.5 day. I got another plumber and he diagnosed as a clog NOT a crack. He found the clog in 30 min.

So either:
They don't know what they are talking about. Or
They do know what they are talking about and are just trying to screw people over.

Either way, do not work with these people.

Kerry G.

I requested an estimate for a shower diverter...the older gentleman stated that they could come the next morning between 0800 and 1300...I told him that wouldn't work because I had a noon appt. I asked if they could make the window 0800 to 1100. He agreed and said that I would received a phone call prior to the plumbers arrival...the plumber called after 1100 and said he would be here in 40 minutes. I called the company soon after and spoke with Ashley...she handled it perfectly and set an appt. for me from 1100 to 1700 the following day. I called the office at 1600 to check on the plumber...they had cancelled my appt. and stated that someone had called me at 1:22 to reschedule...there were no messages on my voicemail...Going with someone else at this point....

Marjorie Q.

Ask for EFREN SANCHEZ of Benjamin Franklin Plumbing San Jose if you want super excellent service in taking care of your plumbing needs. EFREN replaced my 25 year old water heater the same 1/2 day when I called their Service Office phone number for an appointment. EFREN couldn't have been more courteous, professional and knowledgeable during my experience with
him replacing my water heater. THANK YOU SO VERY MUCH EFREN from a very pleased and satisfied customer! -- Marjorie

Larry T.

I had Ben Franklin Plumbing replace my sewer to the street and replumb all the drains under the house. They did a fantastic job. In particular the employees Javier, Takai and Armando worked tirelessly on the sewer and did it in one day. Their employees Dindi and Adrian replaced the pipes under the house with great energy and work ethic. Everything was accomplish in one day and all were very professional and friendly. I high recommend Ben Franklin and these people. Ben Franklin is not the cheapest game in town but they're are excellent.

Cindy L.

Excellent service with integrity. Super impressed with our technician Wayne K. Wayne took the time to explain possible issue. Provided me with a clear path for next steps. I am so happy I have found a plumbing service that I would not hesitate to call on again. Thank you again Wayne !!!!!

Marcella R.

Toddlers always find something to get into! This time our toddler decided to see how much our bathtub drain could handle. It was flooding and a very very slow drain. Called Benjamin Franklin and it was so easy to get an appointment. They were courteous, got all the details and came out quick! Edgar was fantastic! He explained to me everything he was going to do and what steps came first. Before coming into my home he made sure he had shoe coverings and made sure when he left that the bathroom was clean! Pricing was not bad at all for the work he performed. I will continue to use them for any future concerns. I highly recommend!

Tom M.

The water heater installed by Benjamin Franklin Plumbing (in 2020) stopped working. I called them, and the next day Daniel came out and fixed it. Based on the phone conversation we had, he diagnosed the problem, got the right replacement part, came to my house and did the repair in about 25 minutes! I can't say enough about how impressed I am. Easy, and (since I had the extended warranty) free to me. Great job!

Jaclyn B.

What a great experience I had with Wayne K at Benjamin Franklin.. my water service main busted and I hadn't had water and in this heat not having water to my home was something I don't think my family could handle ..made 1 quick phone call to BFP. They sent out Mr Wayne and he fought the heat for us and got our water on .. thank you Wayne and Bfp for your great service

D B.

Almost got scammed by this company. So had a whole house inspection done on 9-2-22 by Matthew ( only did about 1/4 of it ) and told us the water heater had a leak from the inside of it and water damaged to the floor, and jus so happens
that his friend was John a restoration company was in the area. John arrived in 10 min and told us
that for $1,800 I can do the job. Also Matthew gave us an estimate of $ 3,800 to do the job.
So told them hold on as we wanted other estimate. We called Plumbing Care they came
out inspected the water heater and floor and found NOTHING wrong with the heater and floor.
They probed the floor and found no water damaged, thank god for plumbing care and
didn't even charge us!! Now Benjamin won't return our calls for why they lied to us!