Benjamin Franklin Plumbing

Eileen S.

Benjamin Franklin Plumbing was very professional and customer oriented. In particular, MANUEL was able to fix the leak and troubleshoot the water pressure issue in just a few hours. He did a very thorough job and was very professional at all times. The rest of the team did a great job also. Thank you.

Eric T.

I called Benjamin Franklin Plumbing to come and look at a leaky bathtub plumbing problem in a condo that I rent. The leak was damaging the downstairs neighbors unit. As such the ceiling was opened up exposing access to the pipes that were leaking.

Plumber (Matt) after talking with boss (Bob) on phone told me the job would be $1850.00 to replace bath tub waste overflow and ptrap. When asked why so much, he replied it woudl be a 2 person job, and take half a day. Since it was a 2 person job, they wouldn't be able to do it until 2 days later.

I got a quote for $350.00 over the phone later from another pumber based on a single photo of the pipes. I had him also replace the downspout on the tub for a total of $425. The complete job was done in 3 hours by a single plumber.

Update:
The Manager (Bob) at Benjamin Franklin Plumbing called and appologized profusely after reading my review here. He offered to make it up to me by giving me a $300.00 credit towards my next job. As luck would have it, my kitchen sink was backed up next day. He sent a different plumber to my home, who cleared the leak and replaced all the pumbing underneath with ABS for free. So I will raise my rating to neutral. He never asked, implied or hinted that I should make any adjustments to this review, and its been well over a month since this new work was done, and the sink still works great!

Rich D.

I give this company 2 stars for prompt service and free estimate . I needed the gas lines in my house redone . They promptly sent over Chris to have a look . After taking a look he gave me a quote for repair that was well over double what every other company quoted .i mentioned this fact and he dropped the estimate price by 400.00 but where still 2400.00 more then 3 other company's I got quotes from . I was shocked needless to say . I declined there service and went with another company ,

Laura S.

I am so happy we called Benjamin Franklin. Danny was courteous, professional, efficient and patient. We called him to put together our bathroom after our new floors were installed. While the floors were being done, a weird pipe was found in the house and he came that day to take a look at it and offer advice how best to deal with it. He was knowledgeable and didn't try to upsell us into doing an expensive fix we couldn't afford. Since we weren't sure when the floors would be completed, we had to keep him waiting to be called. He made quick arrangements to come to our house when we did call and got the bathroom put together quickly and professionally with attention to detail. He stuck to the estimate and we had no surprises.
I usually hate dealing with workers but I was quite comfortable and trusting of Danny and will for sure be asking for him for all our plumbing needs.

Sheila P.

""Manuel"" was amazing! He installed two new toilet bowls and disposable! He was very professional and ensured that they were in working conditions after completion. He also changed a pipe that was very old outside of our home. Manuel also went above and beyond by helping us cover the back of the fridge with a duck-tape in which we think the mice are hiding!!! We are very pleased with his performance. Thank you, Benjamin Franklin!!!

Paulette G.

Unfortunately, last weekend we arrived home from a great train ride in Felton only to find our toilets/ pluming backed up! It doesn't get much worse than seeing things floating in your bathtub that shouldn't be there!! We called 6 companies and no one would come! Our 7th company was Ben Franklin and although they couldn't come that night, they promised to be at our house by 8am and they were!! Daniel arrived to save the day! He was friendly, professional and thorough. He resolved our immediate issue and explained 2 options for a longer term fix. We were very please with his service.
Fast forward 8 days... our toilets are backed up AGAIN!! Super frustrated, we call Ben Franklin, tell them the toilets are once again clogged and it's only been 8 days! They inform us that they will send someone for $149! This is why they get 4 stars and not 5. We feel that since it had only been 8 days they should have dispatched someone that night no charge.
This morning they sent Javier C. To perform one of the options Daniel suggested. Javier C. Was excellent! He explained in detail, they issue we're experiencing. Like Daniel, he was extremely professional, friendly, neat, and efficient! My husband and I feel Ben Franklin is luck to have such outstanding employees!
To Ben Franklins credit, they did subtract the cost of our service last weekend from the cost of the repair today, thank you.

Max S.

Called and made an appointment; I was promised that a plumber would come to our house during 3-hour window between 2-5pm. The lady/dispatcher mentioned that the plumber would call me once he was on the way from previous assignment. This was an emergency situation for us as PG&E cut off gas supply until the problem is fixed (and they had to come back again to turn it back on), so I really did not want to postpone this until next day. I was anxious enough to call 4:30pm to make sure that our appointment was still on. I was told that the plumber was wrapping up and would start driving to our place shortly. Unfortunately 10 minutes after 5pm I received a call explaining that the plumber was not able to make it and asked if I wanted to reschedule to 10am next morning. Spending the night and next morning without hot water and gas was not an option for us. I had to call another plumber and he was able to come later tonight at 8pm and fixed the problem within 30 minutes. PG&E came 9:30 and 10pm we were back online.
Extra star is for offering $100 credit toward my potential bill (although I do not know how much they would charge). I know small business struggles, but if it is not a one-man band company, there is always a better way to co-ordinate and schedule resources. Hope this review will give such incentive.

Amy J.

Really appreciate how helpful Matt S. was - he said he could fix the clogged drain in 2 minutes, and that is literally what he did. Thank you, Matt.

Mike B.

Horrible experience with BF. My ""plumbing advisor"" James Kim gave me verbal quote for a re-pipe job. I had also requested a written version of the quote and this is where BF went silent. 3 emails to James Kim were not responded to nor was one to BF responded to. If you have changed your mind and do not want to provide a written quote, is there anyway ANYONE from BF could have responded to the numerous emails to let me know? That would have been fine as I would at least have known. Instead, I can only assume it is BF's policy to continue to ignore someone until they have gone away. Well, that has worked for me. I have gone away. Further, I have so far told 2 different potential customers to not use BF plumbing. Don't worry BF, I'll never bug you again. I'll also never use your company for anything in the future and I will make sure to tell as many people as I can about the inexcusable unprofessional experience I had with your company. I sure wish there were negative stars to post for this company.

Corky G.

We had a damaged water main in our front yard on a Saturday afternoon, Easter weekend. James was at our house an hour after we made the call to Benjamin Franklin Plumbing and saved the day! Fast, professional, thorough, exactly what you want in a plumbing emergency. James is the man. Benjamin Franklin is the company. I wouldn't call anyone else.