Benjamin Franklin Plumbing

Manu R.

my shower arm broke and half thread remained . they gave quote which included breaking tile and replacing etc. I called another licensed plumber and he did job in an hour for 10 times less than what this company quoted . total nonsense and rip off

Joseph S.

Edgar was on time, fixed the problem quickly and the charge was reasonable.

David M.

We had a scheduling problem and management, John Rossi, made it right.
I'm pleased to know that they stand by their guarantee.

Jeffrey M.

Horrible, horrible service. This is the second time now that the defined service window has not been honored. Their tag line is ""the punctual plumber"". As a customer, I'm here to tell you that this tag line is completely false. If you are looking for a service commitment, do yourself a favor, look elsewhere.

Rhonda B.

Don't use these plumbers!!!! I had an appointment scheduled on Wednesday, and told the scheduler that I work until 2:00 and could be home at 2:30. She assured me that was not a problem. Close to 5:00 on Wednesday, I called to see where the plumber was, and I was told that an emergency had arisen and they were going to have to reschedule me. In their defense, they had left me a voicemail that morning, which I had failed to retrieve. They offered to reschedule me for Friday, and again assured me that they could arrive after 2:30. They also offered to waive the service fee for my inconvenience. They said the appointment was a guaranteed appointment. Today (Friday), I received a text from the plumber at 1:42 saying they were on their way. I rushed home, and after waiting an hour, called them to see if there was a delay. The lady on the phone said they were going to have to reschedule me AGAIN because I was not at home. I assured her I WAS home by 2:15, because I had received the text message. After being on hold for 10 minutes, she told me the plumber had called and I was not home. I checked my call log, and there was NO incoming call! Besides that, I had told the lady not to try to call before 2:30. I had my phone with me the whole time!!! They just LIED to me!!!!! Do not use this service if you want honestly or punctuality!

Guy G.

ZERO.ZERO! 1) rec'd txt @ 7:30AM, 6hrs prior to apnmt - called office & indication was it must have been an error without providing a root cause why I was caused consternation - I know it's not personnel so it's going to happen to other people.
2) later, notified a person will be on site within 30 minutes...one hour and 15 minutes later, an individual arrives with total casual attitude and no comment about time/lateness.
3) after brief description of job requirements, a) upsell for more work than what' s required, b) immediate drive for additional upsell...all the conversation had nothing to do with the plumbing issue I needed to solve.
4) for the original work I needed, the part cost is $10.50, their bid was $1,100 - 110X the part cost - I get it...it's not just the part but disgusting $uplift.
Benjamin Franklin Plumbing: be aware that businesses die slowly, and you may not even notice the slowdown in work at first (frog in slowly boiling water).

Judi M.

Total ripoff prices. Wanted $800 for five minutes work and no materials. Avoid.

Vincent J.

I had a water leak from my ceiling, Benjamin Franklin plumbing service responded quickly and sent an engineer over to check the issue promptly. The engineering name is Takai, he troubleshooted the issue quickly and was able to find the root cause, he then fixed the issue and did a regression test to ensure no more leaking and water (hot/cold) runs properly. Takai's service was excellent, and he was able to present the issue and root cause to me clearly. thanks!!!

Garrison W.

Get a second quote, they WAAAAY over estimated the work needed for our repairs. If the estimate was even close to actual, I would not be writing this review. Disappointing too, as we have had positive experience with BF plumbing in the past, but this instance left us severely disappointed. We had technician Martin G. come out to take a look at our rental unit for a popup sink issue and a leak coming from a toilet handle. What we got back after Martin's visit were a few estimates, the high being a complete removal of a pedestal sink and full replacement of a toilet. We're talking north of a $2.5k charge. With that high of an estimate, I just had to go to our rental and take a look at the job for myself. The pop up drain was resolved with a removal of the ball and rod lever arm in the back, wiping it down with CLR, re-greasing it, and resetting the pull arm mechanism. I could see if the sink was difficult to get to making this repair difficult, but I promise you, this was not the case as the pedestal in the back is 9 inches from the wall and open, enough room to get a wrench, a hand or two, a beer can or whatever back there. My point is, there is plenty of room to reach the repair unless you are Andre the Giant or have baseball gloves on. Total cost of this repair was two rags, some CLR cleaning solution purchase, and some plumbing grease. Sink back to full working order, and just absurd that the proposal was to remove the entire sink from the wall to fix an easy lever arm, and then reinstall - $1.3k saved. Other than cleaning out some hair from the drain, I didn't really have to touch the popup assembly much, the assembly that BF wanted to charge ~$300 to fully replace by the way. Now off to tackle this supposedly horror of a toilet. With the estimate, the technician took plenty of pictures of the rear tank of the toilet to show that it was in dire condition with rust and mineral build up all over the place. Sure, areas looked like the dirty water of a toilet as opposed to the clean area. Closer inspection, again, way over estimate of the work needed. Drained the tank, removed and tossed the old flush/floater assembly which was indeed rusty, scrubbed the inside of the upper tank with wire brush for about 2minutes, flushed out the debris, and done, good as new. You can now cook a meal in there, it is so clean. Quick trip to Home Depot for DYI universal flush assembly for $25, followed basic instructions on the box, and job is done. Water was leaking from the handle cause the water level was too high - hardly something difficult for a plumber to figure out. Nothing here required any special skills or know how other than a wrench, a credit card for home depot purchases, and English reading skills to read the instructions (or Spanish, or French, or Japanese - guess they sell this toilet kit in lots of places). Most definitely nothing that required replacing an entire toilet for the BF price of $800. Now the end of my review here. Sure, some of the above steps might be worrisome for folks to tackle on their own, I get that, but NOTHING warranted full replacement as this BF technician recommended. I put this estimate that we got on par with a suggestion to get a new car cause your windshield wiper blades are not working. I expected better from BF, you should too.

Update 10/12 - Shortly after posting this review, the South Bay BF representative reached out to me and we had a good conversation. We were offered a fair discount on future work if we choose to call them, so we shall see when the next need arises. Still a cautionary tale to always evaluate the work estimate for yourself or get a second quote.

Stuart H.

Takai worked on our unit in Sierra Crest Condos. He was knowledgeable, professional, very polite and skillful. We couldn't be happier with the work he performed for us. Thank you for great service.