Benicia Plumbing

Gary G.

Our Water Heater Ruptured, dumping water into our garage.

We called on Sunday night and BP had a technician at our home by 9AM Monday.

The tech, Greg C., did an excellent job diagnosing and replacing the water heater. He also installed a catch basin and a water exhaust pipe through the outside wall of our garage, so that the next time the water wouldn't flood the garage.

We had to leave and by the time we'd returned the work was completed.

Reasonable prices, reasonable hours and extra attention to detail.

We will recommend due to good customer service received from the after-hours' answering service and Greg.

Sheri P.

I recently used Benicia Plumbing for a toilet problem and installation of 2 new toilets. I was impressed with how professional, friendly and knowledgeable both plumbers were. I will definitely call them again when we have plumbing needs in the future.

Adrienne S.

Synopsis:
After Benicia Plumbing (BP) worked at our house, we had RAW SEWAGE coming up in our bathroom and a GAS LEAK.

Scope of Work:
(1) Remove existing Water Heater from laundry room inside house and replace with new Tankless Water Heater to be located in garage.
(2) Remove existing laundry room sink and replace with new.
(3) Snake laundry sink/washer drain (we had water coming up into the laundry sink when the washer drained).

Experience:
Took 4 days for them to ""complete"" the 3 items above and at the end of the 4th day the guy wouldn't stay to make sure the laundry was draining properly, but said if we had any problems in the next 90 days they would come back to snake it again.

3 days later, I run the washing machine and during the drain cycle, RAW SEWAGE comes up in our guest bath toilet and shower. I call BP and they say they are booked solid for the next two days and we can either wait or call Roto Rooter. We call Roto Rooter. BP calls back later and says ""Good news! We can come fix it right now / today. Bad news, we will have to charge you."" I said no thanks, and went with Roto Rooter.

The next day (4 days after they ""completed"" the job) I smell gas near the outside of our garage and find a small GAS LEAK coming from the meter where BP tied in. Again, I have to call BP to fix. To their credit, they do come to fix the leak that same day and free of charge (as they should!)

Overall, extremely disappointed with the quality of work and lack of customer service and follow through by BP. No apology was ever made or any attempt to compensate us for the cost to complete their job (in fact they wanted to charge us again!). We disputed the amount we paid Roto Rooter to come fix what BP was supposed to have fixed, but instead made far worse (Before: dirty laundry water in laundry sink. After: RAW SEWAGE in bathroom) they just pushed the clog further down the line and into a worse position. I had to take multiple days off work to be there for them to ""work"" and then wasted additional days for repairs to the ""work"" they performed.

It's shocking to me that a business would allow such poor customer service. They were hired to ""fix"" a problem and in the end they actually made the problem worse and they weren't concerned in the least, just wanted more money to come ""fix"" again. I can forgive mistakes made on the job if the contractor comes to repair their work when issues arise, but BP did not and because of their lack of concern and blatant disregard for customer satisfaction I will never use them again or certainly ever recommend them. In the end we were eventually credited back the money we paid Roto-Rooter, but that was a huge hassle as well. Never again.

Jennifer K.

Our house started leaking water! It's called a ""slab leak,"" which means that a pipe was leaking water in our garage. We called Benicia Plumbing to help us, and they did. They gave us a fair price for the work and did an excellent job. Mike and Kevin were the plumbers who did the job, and they answered our questions and told us exactly why they were doing what they did, before they did it. My compliments to them and Benicia Plumbing for a first-rate repair.

Jennifer B.

Best customer service ever! Took special care to repair my original fixtures! Thanks!

Juli Y.

I had a toilet replaced by Joe today. I can only say great things about him and Cheryl at Benicia Plumbing. They were efficent and professional. Joe didn't use any of my things and left a job well done. Cheryl remembered I needed an earlier appointment and was able to accomadate me. Thanks Benicia Plumbing!
Juli Y.

Chia V.

Happy to pass on a positive comment about Benicia Plumbing. They recently delivered excellent service in my home for 3 different situations. They came out, gave me an estimate and we scheduled the work. Right before my scheduled appointment, they called to see if I would be willing to reschedule because a local resident had an emergency and all other staff were out on calls. Since my work was not an emergency - I rescheduled.

When they did come out - the work was fast, efficient and the clean-up impeccable. They handled all the situations at the same time to save me money. The plumber even looked at one more thing and advised me what to do, with no additional charge. While they did not do the drywall work, I was informed at the time of the estimate, and could have hired a handyman to do the whole job, but I wanted to make sure an expert plumber handling that portion of the job.

Upon completion I had a question about the bill, and they did follow up with me thru their customer service and I was completely satisfied.

I highly recommend them without reservation.

Masood V.

We had a major leak on our main lain from street to the home on 22/04/17. I only discovered it when I came home Friday night and immediately called our neighborhood's ""Benicia Plumbing"" for emergency help. The lady answered took the details and said someone will call me right back. Its Monday evening around 5:20 pm. Till now nobody from Benicia plumbing bother to call.

I posted this on nextdoor and next thing was the messages from management to blaming me the customer's fault that they never served my request for help. At the end they threatened to sue me for sharing my experience.

Below I am posting the management's response.
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""Heidi Benjamin · 5d ago
Thank you to all who have supported Benicia Plumbing, Inc., in this string of emails! This community is so wonderful! For those who really want to know, this is what really happened: Benicia Plumbing, Inc., received the call after hours via its answering service. The message was Mr. Vydyarakath wanted an estimate to repair a broken PRV. His message was NOT, ""I have an emergency - my water service is broken and flooding my house. Please send a plumber ASAP!"" Our experienced Service Technician who was on call returned Mr. Vydyarakath's telephone call; however, our Service Technician did not leave a message when Mr. Vydyarakath did not pick up the phone ... he was in the middle of two other emergency calls at the time. If Mr. Vydyarakath had answered the phone, our Service Technician would have stated he would not have been able to assist Mr. Vydyarakath at that moment and our Service Technician would have referred Mr. Vydyarakath to Up 2 Code Plumbing. Benicia Plumbing, Inc., is a reputable company and has provided a solution for Mr. Vydyarakath ... to please call our Service Manager, Gene Guy, to discuss any plumbing matter at (707) 745-2920. Benicia Plumbing, Inc., stands firm with its motto of ""People Taking Care of People""!""
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For this, below was my reply with call log (which I cannot attach here) showing there was no calla from them.

""Masood Vydyarakath from Old Southampton · 5d ago
Ms Heidi Benjamin - your statement here shows your attitude still towards customer. Like that delta CEO said after throwing the customer ""belligerent customer"" huh? But you are saying lying customer. And as owner/Manager of this business you are supporting the leying employee without checking the facts from their statements. Because YOU DON'T CARE ABOUT YOUR CUSTOMER OR GIVE DAMN ABOUT YOUR CUSTOMER.

attached is the ""missing""call log from cell phone for Friday night.which includes calls to my home land line and to cell phone. Both rings at same place. Call says ""extension audio"" is the calls to my home land line. Show me where is the missed call from your employee

Your attitude is what most of the customers mentioned here. ""RUDE SERVICE"" supporting lying employee to make a customer lier.""
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below is the message from management again the customer is the bad guy

Heidi Benjamin · 3d ago
Mr. Massood, we are very sorry as it appears we made a mistake. Our plumber received your request from our answering service for a price to repair a broken pressure regulator. Our plumber immediately returned your call and there was no answer. However, we now realize he dialed the wrong number. As you can see from his phone's call log, he was very busy with emergencies. Since he was already on a call, with other emergency calls pending, he did not attempt to call you back. Because the message he received was that you wanted a price to repair, he prioritized his emergency calls over your price request. Had he called the correct number, he would have referred you to another contractor as we would not have been able to take care of you. Please accept this explanation and let this be the last word on the matter. Any more unwarranted negative comments about Benicia Plumbing will be considered defamation of character and legal action will be pursued. Authored and signed by William J. Cawley, III, President of Benicia Plumbing!
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MY CALL WAS FOR HELP TO GET REPAIRED. as you can see their attitude towards customer, they will find a way to blame the customer for their mistake.

Stacey C.

My husband called Benicia Plumming 2 weeks ago. Nobody returned his call, Cheryl said ""well he left a message but it didn't sound urgent"". She told me someone would get back to me. Errol finally called me back 2 days later and left a message. I called him back immediately and got no answer. Came this week from vacation upon my return I called 2 more times. Errol finally called on Wednesday to tell me he was too busy to talk to me until Friday. Apparently Benicia Plumming has so much business that they can blow off their potential customers???

Claudia Q.

A little courtesy would have gone a long way here. I called yesterday to unclog a drain. They were too busy, would call me back. Ok, 4 hours later, made an appointment for next day,was that ok? I said, sure. They said they would be here between 12 and 2. Ok, I take off work, promising work I'd be back at 210 (I'm pretty busy too). 2:00 pm arrives, no one shows. On my driveway, I call them, and say, ""hey, I waited but no one came, I gotta go back by 210"". The lady says, ""well if you have to be back to work by 210 it wouldn't have given them any time to fix anything. The time slot is 12 to 2"". I said, ""yes, that's true, but its 2 and no one is here"". She says ""well if they had been there, you wouldn't have been able to wait."" I said ""that's good to know, thank you"". She said ""you are welcome."" Maybe it's just me, but if I just took two hours from work, and waited those two hours for someone who doesn't show, and doesn't bother to call to say they will be late, the least I expect is an ""I'm sorry""? ....After that, not inclined to rearrange my schedule any more.