Benedict & Benedict

Richard E.

We have (had) been loyal customers since we bought our home in 1974. Benedict & Benedict Plumbing (CSLB 409565--license inactive, not able to contract) has been sold to Mr. Reza Vandi, who operates out of Lomita, CA, as (CSLB 955742--Jet Speed Plumbing, Inc., dba Ritz Plumbing). Only the business of Benedict was sold, not the building, which was sold separately. On 06/28/14, we were charged $400 to replace a wax ring on one toilet and to install O rings on single handle Kohler faucet. The factory sent the O ring kit to me no charge. $400 was paid to the technician though it seemed high. Technician tried to ""up-sell"" a hydrojet of main sewer line. No sale. Then on 08/01/14, we received an invoice for $630 for replacing a toilet and a Moen shower valve for property three blocks away belonging to two friends, (both of whom are Judges). After a complaint, Mr. Vandi countersigned a letter of apology. The wax ring installed five months ago failed and they are coming back to do a re-work. Hopefully at no charge. The lady on the phone said: ""Oh, were you given a guarantee?"" My response was that she needed to talk with the owner, Mr. Vandi, about that.

Kate M.

These people really do suck. I would like to support a local, non-franchise business, but they overcharge like crazy, their ""technicians"" do sloppy work, and their office staff are rude and unhelpful. Definitely go elsewhere.

Stacy R.

Benedict and Benedict Plumbing came out to clear a main line back up. Said the line had roots and needed hydrojet. They charged $650 for this service. I am a property manager and often have this service done; usually in the $250-$300 range. Two days later main line backed up again. Benedict and Benedict said they do not guarantee their service..... $650 for a line to be cleared 2 days. I can see by the other reviews this is their norm.

Karlene M.

Customer Beware! I recently almost got taken for nearly $6,000 by this firm. Signing a contract for next day service resulted in a sleepless night and the good sense to call another licensed plumbing firm in the early morning. What a shock to learn that I could have the work done for $5,875.00 less than the Benedict and Benedict bid. Word on the street, Benedict and Benedict has new owners and is not the firm that many of us used in Pasadena for decades. kare

LadyHawk T.

Don't use these guys. They are dishonest and will way overcharge you. There are lot's of honest and good plumbers out there. Even calling the office to complain about my plumber all I got was an attitude. Really really bad company.

Albert R.

I had Benedict and Benedict come out to my house for a pipe leak after I noticed an area of saturated ground in my yard. The technician who came out was very professional and courteous. I would say that he also went above and beyond what was required because he took the time to cut out some roots that remained from from a tree that I had previously removed, but were really imposing on the pipe.

I have read the other reviews. A fee for coming out to estimate the service is standard practice for the industry as I have called a few places, and nobody will give an estimate over the phone because they don't know what they may find. You get what you pay for. If you want licenced technicians who are competent and professional, then you will have to pay for it. I have used this company a couple of times now, and they have not disappointed.

James F.

Called Benedict and Benedict regarding a leaking angle stop (hot water side) underneath the kitchen sink and also mentioned my bathtub shower levers -hot and cold - were shutting the water ok but took a bit of effort to get the drips to stop - so spoke to the owner to get an idea of cost, and knowing something about what time should be involved in the repair I asked if $ 200 to $220 would cover it - I heard back a "" sounds about right"" - FAST forward to Monday morning- ''""technician"" shows up - did not seem like he was joyous to be there ( my house) at any rate - he says it will be $320 plus parts! so about $400.00 total -- hmm! ( by the way the Benedict """"technician"""" did not even shine the flashlight towards the angle stop...more on this later) so I called back Benedict's office and speak to the owner again. Now he tells me that he never agreed or mentioned any dollar amount. I found that insulting and unprofessional - I sent the """"technician"" packing. Ended up calling a plumbing contractor that I had replace the water heater a few years back as Benedict was backed up for several days at that time (go figure...) anyway - Doug K. came out, put a flashlight towards the angle stop and putting a wrench to it found that it just needed a minor adjustment and he did adjust both hot and cold. Then he tuned-up the shower valve by replacing some parts - works like a charm now - altogether $108.00 . What is sad about this story is that Benedict and Benedict was a top notch outfit back in the day and through the nineties until Steve T. retired and sold the business. He did re-pipe my place some years ago with copper and did a first rate job at a fair price. I guess it will be the same when Doug K. retires. It will be difficult to replace him. No more Benedict for me if I can help it...
I forgot to mention I did pay B&B $60.00 for the """"""""pleasure"""""" of their visit to my home ....

Alex M.

B&B will absolutely take advantage of unknowing customers and charge 3-4 times the going rate for simple repairs.

They charged my mother something like $345 to fix a leaky shower. If I had known I could have made a few trips to Home Depot and fixed it for about $30 and 1-2 hours of work.

These guys are not rocket scientists and do not deserve to be paid over $100 an hour.

Penny W.

I would like to recommend that no one ever use this company unless they want to be scammed. Let me explain why. On 5/21/13, I had Kevin from Benedict & Benedict come to my home and try to fix 3 different problems. The drain where you put the washer hose was backing up, the sink in the bathroom was clogged, and the hot water handle in the shower was leaking. It all started by Kevin being two hours late. After one hour, I called to see where he was, I was told he would arrive in 30 minutes, he came one hour later.

Kevin did fix the clogged sink but the rest was unsatisfactory. First, Kevin claims he replaced the washer in the shower and tub valve which he then charged $80 to do that. I feel that was way too much for that. The worst part was Kevin told my friend and me both separately that my drain pipe from the washer WASN'T connected to the sewage line to the street. When I was told, I was totally confused about how that could be. I understood that the clear out line was not connected to anything but found it hard to believe that the drain pipe wasn't connected to the street. I then asked my friend to speak to Kevin and he was told the same exact thing. My friend actually climbed underneath the house to check things out. He did indeed find the drain pipe was connected to the main line. So Kevin lied. At one point my friend even asked Kevin ""if it is not connected to the main line where has all the water been going to all this time"", to which Kevin didn't reply. I looked back in my records and found another plumber had actually written, ""Cabled laundry line kitchen combo at cleanout"". Kevin said I didn't have a clean out from the laundry. If they could do it, why couldn't he? I believe in doing business with companies that are trustworthy, so I won't be using them again since they tried to defraud me.

Stepha G.

In a manner of speaking, Benedict & Benedict Plumbing Company was part of our home purchase which included a radiant heating system from the 1950s. In the paperwork, connected to past plumbing work, bequeathed to us by the selling family, we found the name of Steve Teisch and Benedict & Benedict. Having that bit of information was precious because we're the type interested in discovering workmen who have contributed to the structure and maintenance of the house. As it turned out, we took an immediate liking to Steve, and were charmed by his memory of previous jobs at our house when it was owned by a mechanical engineer.

Steve taught us how to maintain the boiler for the radiant heating system so that we wouldn't need the annual service.
Over the past few years have been a couple of leaks within the system. Leaks happens, hopefully competent maintenance follows. In the meantime, Steve has trained another plumber to be in charge of the radiant heating system.

Whenever I phone B&B, I feel secure that I will be assigned to a plumber who can handle the given job. Most of the time now the annual job is to replace the water filter for the house water entailing an enormous wrench and a strong arm neither of which I possess. The O-ring is greased or replaced. Even with providing the filters, the charge for that job is $125.