Bellows Plumbing, Heating & Air

Jon S.

Very quick response to our Super Bowl weekend call regarding issue with our furnace. Ryan Avila came before noon on Monday to inspect and detect the problem. He did a complete inspection of the unit, which did not exhibit the problem (a burning smell) when he started it up and let it run for a while. He suspects it is the ECM motor that is going bad. We will monitor it in the coming months and see if it needs replacement. We were extremely happy with Ryan's knowledge and the service he provided.

Noreen S.

Big thanks & recommendation for Dave & Ryan for their maintenance furnace check up & additionally finding a heating duct that had been incorrectly installed by a previous contractor: MINUS THE ACTUAL DUCT(!) leaving insulation dust to be blown into house. Unbelievable! Thanks for your work and catching that dangerous problem!!

Cynthia T.

Title: Honest
If you are looking for an honest and intelligent contractor, Robert is your man.
We were looking to install a split system. After listening to our needs, and doing a through inspection of our current system, instead of selling us, he told us with a few simple modifications to our air flow , we did not need to buy a split . His intention during the entire process was to suggest what was best for our situation. If we ever have a furnace related issue we will call Bellows.

Romel R.

Had a great experience using Bellows Plumbing, Heating, and Air for my furnace that broke down. They had their technician Neil Skilling come by, diagnose the issue, and repair in a timely manner. I was very impressed by the professionalism and will definitely be using Bellows again in the future. Thank you!

Rebecca C.

We Would like to thank Neil Skilling and his crew in coming to our house to fix our heater before Christmas. They took there time to check everything even went into detail on what was happening with our heater. Our heater just stopped working and of course we had tried everything to get it going but it didn't work. Needed a new motor. Neil got the part for us and fixed and now we are all toasty warm before the holidays. Thank you again for saving us from the cold.

David V.

This review is a long time coming. In 2019, Jason from Bellows came out to spec an HVAC system for our home and recommended the Mitsubishi heat pump system. Their team came out and did an efficient installation, including some clever problem-solving with rerouting registers upstairs, as well as bringing in an electrician to update our electrical to accommodate the Mitsubishi system.

When the first heat pump began performing irregularly, the Bellows team was highly responsive and accommodating, quickly coming out to help resolve the issue. It became apparent after a couple of visits, though, that they needed to bring out Mitsubishi technicians, who confirmed the pump was failing. Bellows immediately replaced it at no cost to us and the system has been running flawlessly. We are toasty in the winter, and cool in the summer!

At every turn, Chelsea, Jason, Patrick and their amazing team of installers and technicians have been responsive and professional and helpful, and we couldn't be more grateful. Bellows is a top-notch business who know their stuff!

Carrie F.

I encourage supporting this family owned business as they provide exceptional service which shows they value the clients experience. I discovered Bellows plumbing heating and air through Costco when I inquired about a new furnace and AC. Pricing was very competitive for purchase and installation of Lennox systems. Everyone of the Bellows team members in the San Rafael office has been great from Brian in sales to Terry and Adriana in the office to the installation group Del, Joed and Dustin. All of the team members were knowledgable, professional, respectful, paid close attention to detail and were friendly to talk with and explain things throughout the process. It was a great experience and they earned a long term client for my future heating, plumbing or electrical needs.

Ana R.

I wanted to update my review as Chelsea (the owner) contacted us immediately to get a better understanding of what happened. She was great, acknowledged that we had every reason to be dissatisfied with our experience so far, and made every effort to make sure the work was finished to our satisfaction.

She sent Dave out (the original technician), he finished the outstanding work and we were very happy with how the company responded to our complaint.

Stephanie K.

We recently had mini splits installed in our house. We looked at different vendors, but were impressed with our engagement with Bellow's and their professionalism, responsiveness and overall knowledge of their product and service.

I appreciated the communication throughout the process and how easy everything was. The on-site teams were incredibly professional, kind, clean and efficient. The office teams were also very helpful, responsiveness and courteous.

All in all, this was a seamless experience and I would highly recommend Bellows!\

Heather N.

We had the worst experience with Bellows from start to finish! It took them a month to do a job that was supposed to take a week. They were messy, damaged our property, unprofessional, rude, not equipped to do repiping, and added things to the bill at the end which was included in the contract. One example is an additional $450 for a permit which was already included in the contract($11,0000) when we signed it. I have included pictures as they speak louder than any words.

My husband is in construction and is very aware of how these things should be handled.

The details are below:

We had Bellows come to our house to replace the old galvanized water lines in our house including the main service from the meter at the street with new copper piping. It was an unfortunate and frustrating process from start to finish. We had a pre job walk through with the technician and called 811 that same day to get the underground survey done before the trenching for the new water service. We were told that once the 811 survey was complete it would take 2-3 days to get scheduled and start the job. With this in mind we sent a deposit and was told that now the job could not start for another 12 days.

Once the job started we were told that it would take a week to complete. Not only did it take 4 times that long, there were numerous issues that came up during the work.

Scheduling issues, and timeline for construction under estimated by a great deal.
Sloppy work, scrap pipe left in trench.
Worker lunch trash left in the yard.
Dirty fingerprints on walls inside and outside of the house.

Workers were leaving for the day on a Friday and as I was looking over what was done, I noticed that the angle stop valve at the toilet was leaking and no hot water coming out of the shower. Luckily I ran out of the house and stopped them from leaving or I would have had a leaky valve at my toilet and no hot water in the shower. We have a small house and only have one toilet and shower so we would have been without hot water in shower and a leak all weekend.

Then I looked in the crawl space and noticed scrap pipe laying around and no insulation on the hot water lines that were supposed to be there.
The blocking behind the bathroom sink was not fastened on both sides so the pipe was able to be pulled out of the wall several inches. I fixed this myself.

They were unable to properly strap the risers at the Kitchen sink, so if the faucet was pulled on it would come away from the wall. This is another item that I had to take care of myself. I understand they are plumbers, not carpenters but simply properly strapping the pipes should be something that they could take care of.

We have old tiles as the backsplash in the Kitchen that we were very concerned about being broken because we would have been unable to find matching tiles if they were damaged. After trying I was told that they could not remove the old pipes without breaking out the tile to do so. I stopped them from doing that and had to get the pipe out myself.

When installing the new faucet at the Kitchen sink they used nipples that were too long causing the faucet to not be able to go flush against the wall.
The pipes at the bathroom sink and toilet were too long causing the angle stops to be off the wall by about two inches, not flush as they should have been.

Plastic liner over the copper main was nicked and damaged, so I had to use tape to repair to avoid the new copper from being exposed to the ground.

When it was time to pay the remaining balance of the bill they added an additional $450 on the bill never telling us this but tried to slip it by us. When I looked into it further it was for permitting but in the initial contract it said all permits were included. The job itself cost over 11 grand and they tried to slip an extra $450 into the bill without us realizing it. So shady! This was definitely a very frustrating experience for us. I would definitely avoid this company at all cost.