Bayshore Plumbing

Steven P.

So let's start with the positive notes first. The plumbers at Bayshore Plumbing are very knowledgeable, friendly and professional. I have used them for various projects at my home over the last year or so and everyone that has came to my house has been wonderful. It's easy to reach customer service and if they are on another call I have always received a promptly returned phone call. Not only have I been able to get a plumber to my house the next day for serious issues, but they always give me an appointment time in a two hour window. If you have ever waited all afternoon for a repairman you realize how nice it is to not wait all day for the repairman to show up! Not only do they give a short time window, but they always confirm the appointments the day prior and call as the plumber is on the way. The promptness and skill of Bayshore Plumbing is amazing, but here is where the company isn't so amazing... their pricing. Bayshore Plumbing is incredibly expensive. They charge $225 for the first hour and after the first hour they charge $112.50 for every additional half hour. I don't have an issue with this pricing plan for large projects, but this pricing plan makes me hesitate to call the company for smaller projects. I get it... gas prices are expensive and the time spent commuting to my house could be spent on another customer, but when they didn't have a replacement part for my water softener I had to pay $225 for the plumber to make a second trip to my house for 5 minutes of work. I ended up having the plumber check all the pipes in my house for leaks or clogs just so I could justify paying over $200 for a five minute project, but at the end of the day I was annoyed that I had to pay for an unnecessary visit just because they had to order a part. In my opinion they were completing the original project that they had not finished and so I felt that they should have only charged me for half an hour instead of a full hour. I don't mind paying a premium price as long as I am receiving a premium service. Recently we went on vacation and had a leaky toilet. I suspected that the gasket needed replaced and this would be a quick fix. I didn't want to pay $225 for such a quick project so instead I asked if they could first descale our water heater. Descaling a water heater is usually a one hour project, but I figured I would rather pay $335 for two projects instead $225 for one tiny project. Customer service gave me a hard time about booking two projects and argued that the toilet might not be an easy fix and she would normally book these projects on two separate visits. I understood her concern, but there is no way that I was going to pay $225 for a potentially small project. I finally convinced her to book both projects together, but she told me she was making an exception for me and this is not how they make appointments. Going forward I need to find a new plumber for small home plumbing projects, but I would continue using Bayshore Plumbing for major plumbing repairs.

Danielle H.

Called in middle of the night due to flooding in my house. Karen called early before 8:30 AM business hour listed and had a technician at my house by 8:30 AM. Alex found the problems immediately and found other issues along the way. Professional and answered all my questions. This is the third time I have used Bayshore Plumbing.

Sherry S.

I've had some work done by them recently and was extremely happy with the quality of the work and their professionalism. Clean appearance, on time and got the work done quickly. Pricing was cheaper than the preview quote I received from another company. Will definitely be using them again in the future.

Dan S.

Promise you the moon and don't deliver. Sure as hell don't show up when promised. If I ran my business like this, I wouldn't be in business.

John S.

This company does not know how to stand behind their work. My plumber """"fixed"""" the job for over $200 and the next day the issue was right back. When I called to explain I was told that there Must be a different issue and that it wasnt their problem and I would have to pay all over again.

Laura A.

This young man by the name of Jarod came by to install a new water heater. He did a great job plus he was professional, polite and one of the nicest people I ever met. I recommend BayShore Plumbing to anyone.

Matt E.

This was a tenant that didn't go through the landlord. We were given a European valve to try to find the number. After tryng many days of finding the correct material we finally had the landlord call us and he sent the correct shower nomenclature. We were able to order it and then sent a Service Tech to repair the valve and pay us for our time.

Katie S.

I had Bayshore Plumbing out to fix a broken shower valve. They had no idea where the valve came from so they took pictures of it to show a supplier. Several weeks later I received a bill of $392 for """"research"""" to locate the valve. It would have been nice if they would have told me up front they were going to charge me a """"research"""" fee.

Vincent M.

They refuse to work with anyone that works full time Monday through Friday. Even after having a water heater installed by them and other work done. After trying to make an appointment with them for a Friday afternoon I was refused and was told that people take off work for a plumber to come. So if you work full time Monday through Friday, look for someone else.

Roger G.

Wow! I just finished a renovation at my home and have been dealing with contractors for a solid 6 months. So I have some recent experience. BAYSHORE PLUMBING is exactly OPPOSITE of what I've experienced with EVERY OTHER SUB...... I called them to help me with a condo I'm rehabbing in South Tampa. They called me 30 minutes ahead of when they were schedule to arrive. Like they said they would! They showed up on time. Like they said they would! They were prepared and professional. They got the job done. Fast. I WILL call Andie and Jordan and Luis again.