Baylis & Baylis

M.R. F.

What a bunch of unprofessional people! They came from American Home Shields, he said the AC might be a broke pan. I asked don't you want to open the unit to see if it is broken? He said no, next time but he will call AHS to tell them that it is a broken pan. How can he tell the insurance that an item is broken if he does not know it? And how can he leave without fixing (or even try to fix!) the problem? I would give 0 stars if I could!

Tracy L.

Used them because my home warranty company assigned them to me. Called at noon, by 2:30pm A/C was working like a charm. Fast, efficient, friendly, helpful...would recommend them anytime.

Ryan g.

I'm not quite sure what's up with the reviews on here but we just had an amazing service done by these guys!! They were contacted through our American Home Sheild Warranty and they called the next day to set up an appointment and came at 9am when they said between 9 and 11am! They were fast and professional as they fixed our freon leak and talked us through everything as they worked with AHS. Please do not listen to the bad reviews, they must be in the past because we just had a great service done by them and are very pleased. Thank you so much guys!

Ron N.

I was referred to this company through my home warranty contract. They called in a timely fashion, setup a time for arrival to my residence and arrived promptly when they said they would. They diagnosed the problem quickly and efficiently. The problem was resolved within 15 minutes. The problem was explained to me in a way that was easily understandable. Further, they gave advice so as to prevent further problems. As for the other review, I certainly agree the """"bedside manner"""" in which they conversed with me was not really the best. And I can certainly see how it would be a turn off to a lot of customers. But I can certainly overlook the personalities as long as the air conditioning is fixed, at a reasonable price, and without any real hassle.

Michael G.

I could not be more happy with the service we received this weekend on our AC unit. What I thought would be a major repair was only a broken wire! As an automotive service writer, I respect any business that is that honest in what could have been a new AC unit or compressor replacement. Thanks, Baylis for the prompt Saturday service and the honest professionalism of your Tech.

Thom P.

Referred to them by HSA Home Warranty for A/C repair. After 2 seperate trips over a 4 day span, and a 10 minute diagnosis, they actually told me my a/c wasn't working because it was hot outside... Seriously??? It's hot in Fl in the Summer?? And, in the end, they said they didn't know what was wrong, so they couldn't fix it. They confirmed that the air temp coming into the house from the A/C was 75 degrees instead of below 60 like it should be. According to them, iit SEEMED like it was working so there was nothing to fix. They then reported to HSA that the unit was working when it was over 80 degrees in the house??? They left me with a non functioning A/C, constantly running, and what I'm sure will be a huge electric bill. the best part, when I asked them why it was working fine for the last 10 years, but now it's not...""""IDK"""" Skip this co,

Lesley F.

These guys work for American Home Services ( a whole separate bad review!) and definitely not for the customer. We had an Airconditioning failure late in the afternoon with temperatures in the mid 90's and called in and they scheduled a visit when it was convenient for them several days later. We had a different company come and fix the problem the night it failed. When these guys showed up, they were not customer focused and acted very 'bothered' to even be here. They looked at the system and said it was old, but since it was running they couldn't do any maintenance. Then they decided one small part needed changing and they did it but didn't say what it was. They then left but showed me a stack of orders they had for similar calls. It looked to me as if all they were after were the referrals. I guess that works for them and for AHS, but it doesn't do much for the consumer. I would never use this company if they weren't mandated by AHS, and have had to use our trusted 'standby' firm for weekend or evening service...

Maryann M.

Like many other of these reviews this firm was selected by American Home Shield home warranty company. Took 24 hours from initial contact to having technicians arrive. Quick diagnosis although it took many questions to get an answer to the issue...a leak in the coil. The part had to be ordered, took another 5 days. They called me and said the refrigerant ( the newer R-410) was only being reembursed by AHS at $10/lb and they would charge me $75/lb Which Ihad to pay the difference of $550.00. Called my local HVAC vendor who I have used before on another house...he only charges $40/lb...seems like these guys won the low bid for AHS and they make their money by overcharging on refrigerant. Would never use this firm on my own accord. Oh yes, the """"bedside manner"""" is seriously lacking from both the dispatcher to the onsite technicians.

Gabrielle W.

This company serviced my AC when I lived in Sarasota. With all the AC contractors down here I would recommend passing these guys over. Very very rude and unprofessional. That is the nicest thing I can say.

Ronald H.

It took two weeks to get an appointment scheduled with this company to get my air repaired. Finally I had the window of 8 to 12 and I took off work to be there. The technician called once at 9am and I tried to call right back 3 times with no answer. The 4th attempt I left a voice message and was told I lost my time spot and would need to reschedule. He was very rude and unprofessional! DO NOT USE this company !!!! This is a black eye for American home shield and they should screen their contractors better! I would give 0 stars but I think I have to rate with at least one.