Baylis & Baylis

Celeste A.

My experience with Baylis matches those that desire zero stars. They came through american homeshield and have been to my house 3 times in the last year, twice for the same issue- a leaking unit that's leaking into the house. Each time, they arrive for about 20 minutes, bumble around, spray some cleaner into the unit, and then depart, claiming everything is fine, just a little dirty. I explain the noise in the motor is like an airplane; they explain that's normal. Most recently they """"fix"""" the problem and several hours later the ac is leaking even worse than prior tho their arrival. I had a new company come (Nice Air) and they pulled apart the motor and found enormous amounts of gunk in all crucial water flow areas. They explained the other guys just come to get in and out, as these places needed to be checked, considering my issue. I let homeshield know, but, they don't give much of a you-know-what. Avoid Baylis. Not good.

Brian T.

Like many other of these reviews this firm was selected by American Home Shield home warranty company. Took 24 hours from initial contact to having technicians arrive. Quick diagnosis although it took many questions to get an answer to the issue...a leak in the coil. The part had to be ordered, took another 5 days. They called me and said the refrigerant ( the newer R-410) was only being reembursed by AHS at $10/lb and they would charge me $75/lb Which Ihad to pay the difference of $550.00. Called my local HVAC vendor who I have used before on another house...he only charges $40/lb...seems like these guys won the low bid for AHS and they make their money by overcharging on refrigerant. Would never use this firm on my own accord. Oh yes, the """"bedside manner"""" is seriously lacking from both the dispatcher to the onsite technicians.

Matt F.

Referred to them by HSA Home Warranty for A/C repair. After 2 seperate trips over a 4 day span, and a 10 minute diagnosis, they actually told me my a/c wasn't working because it was hot outside... Seriously??? It's hot in Fl in the Summer?? And, in the end, they said they didn't know what was wrong, so they couldn't fix it. They confirmed that the air temp coming into the house from the A/C was 75 degrees instead of below 60 like it should be. According to them, iit SEEMED like it was working so there was nothing to fix. They then reported to HSA that the unit was working when it was over 80 degrees in the house??? They left me with a non functioning A/C, constantly running, and what I'm sure will be a huge electric bill. the best part, when I asked them why it was working fine for the last 10 years, but now it's not...""""IDK"""" Skip this co,

M S.

BEWARE!! Our warranty company sent out Scott Baylis. This man is rude and highly argumentative. He did not fix the problem and he told our warranty company that we broke our own thermostat because we tried to fix it ourselves. Not only is he incompetent, he lied to try to get $250.00. He sloppily replaced a fan motor which was not the problem. We still have no AC and will be calling a REAL company to come in and fix this issue tomorrow. Do not let this man inside your home.

Cameron F.

This company serviced my AC when I lived in Sarasota. With all the AC contractors down here I would recommend passing these guys over. Very very rude and unprofessional. That is the nicest thing I can say.

Mayor L.

These guys work for American Home Services ( a whole separate bad review!) and definitely not for the customer. We had an Airconditioning failure late in the afternoon with temperatures in the mid 90's and called in and they scheduled a visit when it was convenient for them several days later. We had a different company come and fix the problem the night it failed. When these guys showed up, they were not customer focused and acted very 'bothered' to even be here. They looked at the system and said it was old, but since it was running they couldn't do any maintenance. Then they decided one small part needed changing and they did it but didn't say what it was. They then left but showed me a stack of orders they had for similar calls. It looked to me as if all they were after were the referrals. I guess that works for them and for AHS, but it doesn't do much for the consumer. I would never use this company if they weren't mandated by AHS, and have had to use our trusted 'standby' firm for weekend or evening service...

Letty M.

Used them because my home warranty company assigned them to me. Called at noon, by 2:30pm A/C was working like a charm. Fast, efficient, friendly, helpful...would recommend them anytime.

Jen I.

What a bunch of unprofessional people! They came from American Home Shields, he said the AC might be a broke pan. I asked don't you want to open the unit to see if it is broken? He said no, next time but he will call AHS to tell them that it is a broken pan. How can he tell the insurance that an item is broken if he does not know it? And how can he leave without fixing (or even try to fix!) the problem? I would give 0 stars if I could!

Julie G.

I'm not quite sure what's up with the reviews on here but we just had an amazing service done by these guys!! They were contacted through our American Home Sheild Warranty and they called the next day to set up an appointment and came at 9am when they said between 9 and 11am! They were fast and professional as they fixed our freon leak and talked us through everything as they worked with AHS. Please do not listen to the bad reviews, they must be in the past because we just had a great service done by them and are very pleased. Thank you so much guys!

Tom H.

I was referred to this company through my home warranty contract. They called in a timely fashion, setup a time for arrival to my residence and arrived promptly when they said they would. They diagnosed the problem quickly and efficiently. The problem was resolved within 15 minutes. The problem was explained to me in a way that was easily understandable. Further, they gave advice so as to prevent further problems. As for the other review, I certainly agree the """"bedside manner"""" in which they conversed with me was not really the best. And I can certainly see how it would be a turn off to a lot of customers. But I can certainly overlook the personalities as long as the air conditioning is fixed, at a reasonable price, and without any real hassle.