Barlow Service Experts

Webby T.

Be careful of this company; it's NOT the Barlow of the past (pre-Service Experts).

I had an estimate done for plumbing, but some of the information given seemed off. I had two other plumbers do assessments for the exact same thing; their information was in sync and made sense, but the complete opposite of what Barlow said was required by code to be done. Barlow had added tons of additional, non-necessary work saying it was required by code. After asking code enforcement (not mentioning that Barlow gave that info) said that there is nothing in the code requiring that type of work. SO BEWARE and get multiple estimates/assessments!

Since I've used Barlow in the past, I had them do a service. Paid for the service, and the bank showed the bank check clearing, but they sent me to collections a month later. SO BEWARE their office people don't have their act together! Plus, are slightly rude.

I'll never use them again and share this info with anyone that asks for recommendations. For total transparency, I am jaded now over the billing issue, which will forever cause a bias.

Crissy B.

If you all are looking for someone to trust when servicing you HVAC unit in Salt Lake City...and you see Barlow Service Experts? Skip it. They don't honor their warranties, their word is not worth the air out of their mouths and take advantage of senior citizens. They made my mom wait all weekend for help with her AC and then basically told her that they didn't care if she has a warranty and if they wanted her to have them come out then she would have to pay full price for the appt. Just wanted to let you all know to save you from their crappy customer service. It's only supposed to be 100° today and she is 82 yrs old...

Steve J.

When we purchased our house several years ago we found that Barlow Service Experts had installed a high end HVAC system and the previous owners had maintained an annual service contract with them. We thought it was a good idea to maintain that relationship and entered into a PLUS Agreement service plan.

Something has really changed with this organization!

Three visits ago the technician tried to sell us a new water heater. We contacted our home owner warranty company and they confirmed that this was not needed.

Two visits ago the technician tried to tell us that our ecobee high end smart thermostat was garbage and tried to sell us a $1,000.00 smart thermostat replacement. Barlow didn't know this but I own a company focused on commercial building automation systems. One of the projects we have under development is a gateway for the ecobee technology so these statements raised a red flag as being blatantly false.

During the last visit an incorrectly sized filter was installed and we had to have a service call because it blocked airflow and the system shut down to protect itself. The filter was replaced but the same thing happened again. We requested a return service call on January 20th, 2020. The technician,Dylan, tried to sell my Wife, Nancy, a $700.00 project to raise the furnace to get better airflow after it has been working flawlessly for many years. When she rejected that Dylan tried to get her to pay several hundred $$ to clean the blower wheel. Periodic cleaning is basic maintenance that should be done during normal service contract visits. What Dylan did not know was that Nancy also works in our building controls business and saw through what Barlow was trying to pull.

I responded to the www.ServiceExpertCares.com web site and got no response. I then called the Barlow Service Experts Ogden office and ask for the manager. I was told that his name is Mike Hardy, he was not available and would get back to me. I never heard from him or anyone else.

This is not the kind of company I want to do business with. One star is a gift! It appears that it is time to look for another service provider. I hope the rest of Ogden does the same thing.

Cindy H.

My heater worked fine until the Barlow Expert Technician finished their annual winter service. After they left my heater didn't come on at all. I called 7 minutes after they closed. They said the ""on call"" tech would call me to let me know when they would be at my house. Four and a half hours later they still had not called. I messed with the thermostat and that didn't work. After a while I messed with the heater and the thermostat some more and I got to to work myself. I am an elderly handicapped woman. I think the technician purposely left my heater not working in order to get me to spend more money. They won't be getting any more of my business.

Scott W.

Barlow would not send anyone out without an $80 charge or they do nothing.
I needed 3 free estimates for management to repair unit or replacement.
(Arrant heating) is our saving grace this winter season. They will come out and look and help you make a free estimate whether to repair or replace. Call them I have 8013909393 Kale was three times less in costs than This company to give an estimate to get Management to pay.

Jeff W.

I needed to have some ductwork installed for a kitchen remodel and I contacted Barlow for assistance. Rikley Chambers came by and assessed our needs and handled the proposal and scheduled the work.
The crew worked quickly and got our project done right.

Scot S.

I would rate NO stars if I could. Called Barlow on Monday to schedule an appt to perform maintenance on my boiler for a radiant heat floor system. The appt was made for Wednesday 8-10 am. A gentleman called me at 930am on Wed asking me a bunch of questions regarding what I specifically wanted done. I told him I have a Weil-Mclane Ultra 105 boiler that needed maintenance. He then expressed ""concern"" because my boiler is ~12 yrs old (house built in 2007) and indicated he had to talk to his ""manager"" to get the ok. He called me back 15 mins later stating his ""manager"" said he didn't want to do the work due to the possibility of running into ""issues"". I took a day off for this appt only to be told they didn't want to work on it. Barlow's website even states they have ""skilled professionals"" to accomplish maintenance. In my opinion, this company is far from professional. Before hanging up, the gentleman told me to feel free to call Barlow in the future for any other of my heating, A/C or plumbing needs. WHAT? You got to be kidding!

Sarah Mae L.

Very unhappy!! Their service has been the worst. Had to wait almost 3 weeks for the vent system to be corrected from the install. Tech just arrived and appears to have done nothing to it and didn't bother to stop at the door or call. Watched us watch him from the front window. Can't get anyone to return our calls or emails. Of course it was a totally different story with them prior to paying them. Beyond disappointed!!!!

Dawna H.

Drew Tubbs & the tech's @ Barlow Service Experts are very professional & Knowledgeable! I highly recommend their services for both heating & AC!

James M.

Yelp sucks, Barlow rules! Yelp reviews are always incorrect and lower than any other site. Just watch South Park Yelp Edition! Anyways, Our boiler went out late night (heater for our home) They dispatched someone that night. Said they would have to order one in and could install it a couple days later. They brought over heaters to keep our home warm and to keep pipes from freezing. They quoted us a price and stuck to it. From the very first phone call we made to the very last moment they left our house, the experience was flawless. Will be using them for our AC tune-up this spring.