BantamWesson

Sarah F.

Things constantly get messed up whenever they come and they or someone else always have to come to fix it. Won't be using them ever again.

Bill S.

We had a plumbing system at our home that had seriously backed up, closed by decades of grease, dirt and who-knows-what-else, and making our kitchen sink unusable. So we called BW Home Services for a plumber, and we got Kevin. And while we applaud BW for their help, we really want to acknowledge what Kevin did for us. He spent portions of three days working on this system, finally utilizing some brand new equipment that hadn't been previously tested. It stymied him for a bit (BW probably should have done better equipment training), but when he figured it out he did our job efficiently, thoroughly and very professionally. We are happy and have clean pipes. Thank you Kevin. And by the way, the woman who helped us in the BW office, Katharine, was also awfully courteous and knows her job well. Companies like BW no doubt find it easy to collect complaints, so we thought it right to let everyone that here's an instance where it worked fort all of us.

Steve L.

Quoted $1,000 to run 10 feet of propane pipe to my generator (and I am digging the trench for them!).
On the plus side, they have only let me run out of heating propane twice over the last couple of winters, so that's something I guess. They destroyed my Buderus boiler a few years back with improper settings (wrong orifice and pressure set wrong). The boiler sooted up so badly it couldn't be repaired. I guess $100 per foot for a simple copper tube was the last straw.

Francesca F.

Great prices, and excellent customer service! I can't believe how quickly they were able to get us our first delivery!! We just switched over from another provider, and got a delivery the same day!!! We look forward to doing business with BantamWesson!! Thank you, Jennifer!!

Kellz T.

Technician James C. is wonderful! Would absolutely recommend.
Love BantamWesson for all my HVAC needs. Haven't needed their plumbing services, but I'm sure these are just as good.
Had them come out for an energy audit last year and they were spectacular! They replaced my light bulbs with LED bulbs and have saved me money on my electric bill! They also provided me with many coupons and rebates for future replacements.

Richard M.

A month ago I schedule an appointment to have my furnace serviced. Of course, you have a four hour window & you take off from work. Right now, I'm at a boiling point in which I called them about my service call. They told me they had to cancel my service call because they had so many emergencies. Emergencies come first. They said they tried to call me, but I never received a call & I needed to make another appointment. I guess what they are saying. If you have an emergency, they can come. But, if you have a schedule appointment you made a month before. They can't come. So, if I go ahead & make another appointment. Why couldn't this happen again. Why even bother to do business with them. When I told the manager I wouldn't be rescheduling, they did apology. But, she didn't seem to care about it & it was up to me to make new arrangements. On their website a customer said the following. ""Because of the customer service. They are organized,prompt,responsive,helpful,friendly & caring.""I'm not saying not to go to them. I guess at times they do give you good service. But,sadly for me. They didn't give me the helpful, friendly & caring service.

Roberta W.

This company used to be reliable, but it was taken over and now it is horrible. They let our tank go dry twice and their service was incompetent. The answering service could not communicate with the driver so we had no idea when or if they were coming to fill the tank. No apology call and when I cancelled the contract they would not give me a rebate.

Sandra W.

Similar experience to others. In March we came up to our house (it's a second home) and found that both oil tanks were empty and we had no heat. We were always auto-fill customers and this had never happened before. We got the runaround for hours and hours that night, finally got a delivery. To make matters even worse, when we went online to see when the last oil delivery had been, it said that they had delivered oil the DAY BEFORE! Which was of course impossible. And they are still chasing us to pay the bogus bill! We canceled our account and have notified the company that we will not pay fraudulent bills.

Jo B.

Very disappointed of treatment of BantamWesson

I called about 10 days before Xmas 2017 requesting oil because I was expecting family over the holidays and my gauge shows oil very low, I was told delivery was scheduled 1/3/18, I wanted oil but they told me I would be fine, gauges are not accurate and there is probably more then you think. I have lived here a long time and I too know about my oil gauge. Called again because they are predicting the snow storm on 1/3/18 phone is continually busy, finally get through, I was assured I was still getting oil even with the pending snow. 1/3/18 no delivery but I figured that would happen it was a bad storm. I called 1/4/18 busy all the time trying all day but finally get a answering service, no return calls again, I see the signs of a company in financial trouble. No one shows up, or calls back. Now I spending hours calling other oil companies who tell me they are busy and they service their own customers. Finally days later I find someone to deliver to me. I did not want to run out and have sludge pulled through my furnace. No one from BantamWesson bothered to even call me back. I always pay my invoice within 2-3 days so I do consider myself a good customer and been with them through all the name changes.

A few days later as a courtesy I called Bantam to let them know they could skip this delivery, I did not want them to send out a driver for nothing because I found someone else to fill my tank this time, I also wanted to know when my next date of delivery would be. I was put on hold then a woman came on the phone and said we took you off automatic delivery because you used someone else I am now a cash customer. HA: What a joke!!! Cannot believe that Bantanwesson does not take any responsibility for these events.

Later I found out my friend also uses Bantam, she did run out of oil, Bantam had to go to her house and service the furnace and gave her only 20 gallons. She too had friends who also was ran out of oil. This is not a company to do business with.

Tara T.

VERY disappointed in an understatement!!!

We were on automatic delivery and ran out of oil during those freezing days in January. Called repeatedly and finally spoke to a very curt ""telephone answering service"" at 6 pm who said they would call me back in four hours (and added ""Please don't call back before 4 hours because they were experiencing a very high call volume. Guess what? This is people's heat we are dealing with ... I live with my elderly mother - being out of oil is totally unacceptable! And this weather was not unexpected!)

Anyways, no call. I called back at 10 and was told somebody would call me back. At 12:30 I received a call and they said would be out for an emergency delivery between two and five and did we still have heat? At that point I answered yes. The sales lady then told me since we still have heat that they be out first thing in the morning for a full delivery. The heat totally kicked off at 6 AM.

We finally went to a neighbors at 10 at which point I called to ensure that they had my cell phone number, my neighbors home phone, and my neighbor cell phone because I know that they would have to call to get in the house to restart the tank. At 1 o'clock we finally came home because we felt like we were imposing on our neighbors. Lo and behold an oil delivery was made however we received NO phone call on either of the three numbers we left them! So now we have oil but no heat! Argh!

Another call into the discourteous telephone operator who is assured me somebody will get back to me within two hours. (She actually hung up on me as I tried to share my frustration with her!) Finally, Somebody did call back! Now at this point I was infuriated. Mom and I should have checked into a local motel and billed Bantam!

At 7 pm someone finally came out but told me that it would take awhile because the water heats up first.

I put an email out to the company on the website to share my frustration! I received an email back that said someone would reach out to me shortly. That was weeks ago. No call!

Bantam Wesson your customer service leaves A LOT to be deserved! Two thumbs down!