BantamWesson

Cynthia B.

My story is much like many others'. I have been a longtime customer of Bantam Oil, before and after the merger. I'm auto-delivery and pay for the platinum service plan. I noticed last week that was almost out of oil and I reported it. My last auto-fill was Oct. 23 2017! I have yet to receive a delivery. I finally heard from them on saturday and I was told I would get filled on Sunday. It never happened and still hasn't. Time to switch to another company. I suspect they cannot afford to buy enough oil for their customers. They certainly are a large enough company with enough trucks and drivers.

Tracy A.

We have used Bantam Fuel for over 20 years and never had a problem with this company until it became BantamWesson ( a merger or buyout?) and now frankly they suck. We have been on automatic delivery for years and we ran out once, then recently we have been very low almost empty and have made numerous phone calls, emails etc over the past week trying to contact them for a fill. NOT ONE RESPONSE! If we do not her from them over the next day we will be changing companies .
Horrible customer service. Avoid this company

Betty C.

I am very upset about the poor service we received from this company. We have been loyal customers for 21 years. We get our oil with automatic refill. On Thursday morning in the blizzard I noticed that our tank registered empty. I immediately called the emergency line and requested a delivery. After no contact I called again several times. On Friday morning I called again and explained that we were senior citizens and requested a delivery again. Around 3 PM the furnace shut down due to lack of oil. I called again and was told we would get an emergency delivery after 5. By 6 PM I called the emergency line and the cell phone of the administrator. Again we were promised an emergency delivery between 11-1. It was now zero degrees. No delivery! Finally after 9 this morning and after a cold, difficult night we received our regularly scheduled fill up. I just found out that they made an emergency delivery at 4 AM right near my house to someone who was very low on oil. We were out! This is unacceptable. I will be changing companies soon and I warn all to avoid #Bantam Wesson.

Mjb M.

If I could give a ""zero"" rating, I would.

This company has been disastrous since their recent merge. Not only can they not accommodate customers through their customer service department (still waiting on hold for 40+ minutes) I'd like to recap the last 48 hours. We are on automatic delivery for oil and woke up the other night to a frigid house (thermostat read 48). We called the emergency line and waited and waited and waited for a call back. No call back. We called again....and waited and waited and waited on hold....only to be told that ""they were not sure if a delivery could make it today."" They could send a smaller truck with 12-15 gallons to bide time until the larger delivery could be made. In the interim, we contacted a competitor to come out in the middle of a storm to deliver 5 gallons and restart our furnace to last us the day so our pipes wouldn't freeze. NO DELIVERY CAME from BANTAM came....and we froze for night number 2! We called the competitor who came out this morning to fill our tank which we appreciated (but at a much higher rate per gallon). We are waiting on the phone...again for over 40 minutes....waiting to speak with someone from Bantam. This is completely unacceptable and a horrible way to do business.

In the interim, we have heard from many area Litchfield customers who have experienced the same inexcusable service. Multiple reports from neighbors who have run out of oil and given the same run around.

They have branched off into other home services and cannot rectify problems nor provide appropriate support. To top it all off, they sometimes double and triple bill for services not provided. When customer service is contacted, they once again give you the run around.

I urge folks to change service providers and leave this company before they leave you ice cold in the middle of the night. Cut your service contracts immediately.

If anyone from Bantam reads this review, you will be hearing from my attorney shortly as it is important that your company understands the gravity of their incompetence and negligence in failing to honor contracts.

Emily E.

Horrible customer service. We went with another company and are much much happier.

Caren P.

Again, They were great at First. Customer service, especially Mindy will come across as very happy and sweet, then she can turn on a dime. Very nasty, only wants to cheat you out of your money. Gives you false information to try to keep you, I am so fed up with that company. They have no idea what is going on. Starts to charge you extra, I'm not even sure they know what they should be charging for and what not for. Agree, they will speak to you in sarcastic and condescending tones. ADVISE: Get out when you think they are still good, other companies are far less per gallon, other companies don't charge you tank rentals, other companies don't lie to you, etc. Got to keep this short, so trust me, change ASAP. It's not worth what you will go through. Soon I do do a survey. Daughter is next to cancel. Just start to ask people out there what they think of Bantam Fuel, I have asked 4 people so far and got Nasty, Highway robbers and liars. within a few days. I found no good reports. Will be on facebook for judgement.

Bill A.

Awful. They used to be reputable. When one of the owners starts padding your bill with made up charges that you had never paid in the past, to the tune of an extra $90, stay far, far away. How to ruin your business.

Tom B.

Steer clear of this business.
We were on an automatic refill contract and they let our oil run out twice. To make matters worse their service guys didn't check oil level first when we called with no heat and damaged our furnace trying to get it going

Completely incompetent organization.

Don R.

I cannot recommend this business. I tried 15 year ago to have them evaluate and or/install a new furnace in a house that I had just purchased. It was a small older foreclosure that needed a lot of work. The sarcasm given during the initial consult was mind boggling. You live here? No just bought it, trying to fix it up. Well, nothing good about anything I see. Fine. Let's get to the point. I need a new system. Just all over rude and the quote was late and almost 50% higher than what I ended up paying.

Forward 15 years to last night. I came home to what sounded like no oil in the tank, a high pitched hum. I looked and saw that there should still be around 1/4 or more. My regular oil company didn't seem to have a service person around at night so I called Bantam. They really shined on this area. After being on hold for 30 seconds, I was told someone would call me back. Dave the tech, called within 10 minutes, regretfully informing me that he was on a job that would take at least 2 hours. He walked me through a reset, and I told him I would call back if any problems. I called back to the service to say that he didn't need to call, as everything seemed fine. Dave called anyway and we walked through things again because i still didn't seem to have any heat. He assured me that the pipes wouldn't freeze overnight and to try and run the furnace again.

This morning, something's still wrong. I called Bantam, because now I am impressed by the customer service. I am sent to 3 different people. Because I don't have an account, I am instructed to go online and fill out a credit app essentially. In an emergency? You can't take a check? No, that's just plain wrong. You lost a customer for the second time and I will never, ever do business with you.

Mary O.

Used Bantam for several years - great at first, but customer service is now terrible. We have a great financial reputation, never late - have been homeowners with budget plans for over 20 years. I have had folks speak to us in sarcastic and condescending tones; refusal to send a written contract after several emails and phone calls. (Only willing to offer a ""verbal"" contract!) Didn't respond to most of our emails and calls... THEN changed the monthly budget rate without notice by $300.00 which would have put us over our all-time high with our old inefficient boiler by over $1000.00 ... a letter that came AFTER the increased bill (which is typical) offered no explanation for the extreme hike - maybe that is why they refused to send a contract. Reminded us of the F&S story... so, buyer beware, we switched as soon as we could. We feel great relief, although Bantam's service crew was awesome (but NOT the service manager - not effective with products or customers at all.) Since our experience, many friends have shared the same types of experiences. Bantam - get back to caring about your customers and perhaps you can change your reputation.