Bantam Wesson Energy

Mj C.

We have had a terrible experience with this company. We signed up for a service contract and we got billed for routine service calls, parts and labor.

Volkswagen B.

such an awful company, truly don't even know where to begin. They installed a brand new HVAC unit in my house of August 2022, costing 9600$. In February 2023, when we had a very cold weekend in Connecticut, my brand new system not even six months old. Completely failed and stopped working. My house got down to 48° nearly causing a pipe to burst. They sent out their employee, Jim Ferroni. Jim came out and said that a secondary heat source should've been installed when they put my unit in and they made a mistake. He said to me they will send some one out immediately to get my system running properly. That never happened. I've been speaking to a manager named Dave. They want me to pay $400 for the part that should've been installed when I first got my unit. I told him absolutely not. Why should I have to pay for their mistake? Long story short, I'm taking them to small claims court. Stay far far away from this company, they do bad business, have zero morals or decency, and screwed me over since the first day they stepped foot in my house.

Daniel S.

Can't get anyone on the phone and when you do, you're told you'll get a call back. The call back never comes. Extremely frustrating.

Tony S.

I had the whole house- Generac generator installed by them.

Their price was excellent- and the installation was very professionally done.

Kudos to Nick ( the electrician ) and his sidekick, Christian.

Super neat install!

Bring on the power outages- I'm ready!!

Elena B.

I have been with them for around 5 yrs. I am on automatic delivery. 2 x their company did not deliver or call. Once was dec31- i had no heat & checked. Oil was empty. I called & they came out & apologized. Last yr. Same time. They said driveway was to icy. It was not. Now this year i noticed1/8- called them they said i owed them 560$- from a late Nov delivery. Barely over 30days. I told them i sent a check. They told me know. I always paid them. Bye!! Now using Philips Oil in Prospect. Bye!

Robert D.

I am a 30 year customer and I just received oil today 11-4-22 and was charged 7 dollars a gallon when the average price in Connecticut is 5.2 dollars was told I do not use enough oil to qualify for a discount, so much for being a long term customer. I miss when it was just Wesson Oil.

Susan S.

No answer to their phones for 8 hours today. Left 3 messages asking for call back, no reply.

Mary H.

If I could give zero stars I would. Windows were delayed over 6 months because an employee forgot to submit my order. Don't worry they say, we fired her. That does me no good. Today I called because my sliding door was delivered without a screen. The reply, oh yeah, that's been happening. How about, 'I'm sorry, let me find out what the problem might be.' I received one window in early July and when I called to find out where the rest were, I was told they were delivered and I should check outside. Where did they think 7 windows and a sliding glass door could hide?
When I asked for an answer today on the screen, I was told that there are hundreds of customers and they can't tell me anything today. There's more, but I would not send my worst enemy here.

Francis B.

I have been a customer for a long time and every year i have a pre buy, this year I purchased as Always this year I purchased propane for 2.429 and I have a 900 dollar credit as of today and today they came to my house filled my tank and they are charging me 5.079 per gallon for 49.2 gallons or 249.89 , because the contract expired April 30, but yet they came June 2 to put in propane after having 90 degree and they stated because the contract ended,I asked about this years pre buy they said they are trying to do what`s best for customer you could have fooled me, buyer beware, and I have been with them for a long time very bad way to conduct business, good thing I am a customer shame on you people.
Francis Bartolomeo Watertown.

John D.

Do not stand behind products they sell. Had four Kohler toilets installed a few years ago and we've had nothing but problems with them underperforming. Called BW and they came out and simply said they were installed properly and that we should hold the handle down longer when we flush. Absolutely useless. Feel as if they unloaded lousy merchandise on us after we specifically asked for toilets with strong flush. We refused to pay until they worked properly and their response was to take us to court and sue us. Four years later and I'm still plunging toilets after every use!