Bantam Wesson Energy

John M.

Joe and Marcus just spent two days removing our old hot water heater and gas fired furnace and installing a new high efficiency boiler and indirect water heater. Their efficiency, work results, and professionalism were top notch! The piping, repiping, valve work and electrical setup look neatly organized to boot.

In addition, the quoting process went well and price for units/installation were competitive so experience has been great so far.

Peter L.

Shady delivery and billing practices on prebuy contracts. Despite calling them to suspend delivery at the end of our prebuy contract since we had a quarter tank full, they still filled the tank in April, and not only did this completely exceed the prebuy contract, but they also charged above the market spot price at the time they made delivery. That was like $300 of oil they shouldn't have delivered and that we didn't want to pay for. At least we managed to get them to credit us the difference between the price they charged and the spot price. Lesson learned: verbal agreements/requests with customer service mean nothing.

Caitlin B.

we had no priority scheduling by having a service contract. at 11pm my elderly parents were without heat and was told 2 hours later(with making 3 additional calls) they would not be able to come out. called a local guy at 1am and he came right out and got us up and running in minutes. Also, tune-ups that were included in contract were rescheduled several times.

Douglas A.

As an automatic delivery customer for over 15 years, I never expected to run out of oil today. Their last delivery to me was 12/1/2017. Contacted them at 9:11 this morning-no reply. Made a second attempt four hours later-still no reply. As of 6PM they have done nothing. I've also prepaid for the oil I use during the winter season. This experience conveys how they deal with loyal customers.

I live in Farmington, Connecticut not San Francisco.

Just now they made a delivery and the technician couldn't have been more professional. He checked both of my furnaces (hot water and heat) to ensure they were operating properly. Also he apologized several times even though he was not responsible for the problem.

Katherine J.

My parents ran out of oil on the coldest days of the year with no resolve from BantamWesson for over 48 hours. When answered, multiple calls to their emergency line were met with idol promises to bring oil by a specific time, which they failed to do. Horrible customer service for previously loyal customers of Bantam Fuel for 21+ years. Shame.

Gina F.

I have never had a more disappointing experience in my life. These people are simply awful. We built a brand new house and contracted them to install what we were told was the top of the line system. They sold us a Lennox system, that they had no clue how to install. Three years later, we are replacing our entire furnace and AC. Our house had 0% humidity. It was so bad our children's noses were bleeding daily. We reached out to them several times to remedy the issue and no one could solve this problem. We tried to get ahold of them so many times, the owner Pete even came to our home. He agreed with our concerns, told us he would contact us, but refused to offer any reasonable solutions. They left us high and dry. We finally gave up hope and contracted another HVAC company, who informed us the system was grossly inadequate for our home. He found several errors on Bantam's end, and because the system was not made to work for our home, the only thing we could do was replace the entire HVAC system. Now we have a unit from bantam that we've wasted 30k on, and is useless. Thankfully our new company was able to fix everything. As far as I'm concerned, Bantam should buy back this piece of garbage they sold us for what we paid.

Gary N.

some tank rental billing snafu....Just got lock put on my propane tank on Friday - before the weekend for maximum effect and so you have to call emergency service to pay extra. the issue here is after 15 years of paying them on time for their overpriced tank rental fee and propane and oil, they somehow don't know my mail address or phone number or to put a notice on the door. this is insane. called Petro, no tank rental fee and they are crediting me for the 30 gallons of propane. hope this company goes out of business. (somehow the ripoffs stick around).

Gary, CPA

Mike S.

One of the worst companies ever for propane & customer service. I own a 18 townhouse condominium, I ordered the propane service for my tenants, after talking to a rude an obviously clueless man named Andrew, who was giving prices and then adding extra fee's to them, I quickly canceled the service and chose to switch over the complex with gas instead I don't have time to play games with companies like Wesson Energy. Definitely would never recommend Wesson Energy

Erik K.

This review is for insulation installation. I can't speak to issues with home energy fuel. The team that worked on my house were amazing. Knowledgeable, courteous, friendly....I could go on and on. Their price was better than the three other estimates I received. The house is toasty warm. No drafts. Richard and his team made the entire process easy and pleasant. I wouldn't hesitate to recommend them for any insulation /hvac projects.

Mark L.

I had done business with these people for nearly three decades. I knew their prices were very high but paid it anyway because of loyalty. They only value loyalty when it works to their advantage. I'll never use them again