Ballard Plumbing Heating & Air Conditioning

Kari S.

We decided to get new air conditioners and got 3 bids. The bids ranged from 23,500-50,000 for similar systems. It took 24 hours from estimate to completion and now our 4,500 sf house cools down in minutes rather than an hour. Excellent service and professional. We will definitely use them again.

Chaz Y.

Ballard Plumbing Heating & Air Conditioning is one of the best service companies I have ever experienced in my 30 years of stay in this area. I called Ballard at 9.00 AM on Monday and their Technician was at my place within the promised three hours. He was a polite gentleman who took a look and determined that my big 5 inch filter was dirty, and had caused the thermostat to go off. He replaced it with a temporary filter and advised me to contact one of their competitors who were the actual agents for my make of furnace. But he was able to revive my system to have the air-conditioning going while I waited for the right filter. To my surprise, he didn't even charge me for his service call, or the temporary filter. He said, since I have to call another company for a permanent solution, he did not feel ethical to charge me anything. Thank you Ballard, the kindness and the professionalism of your technicians is commendable. Wish all companies were as empathetic and service minded as your organization. Kudos.
Chaz Yaqoot
Highland.

Marlene S.

Art was extremely helpful, explained exactly what was going on, was really quick and I would recommend Ballard and Art any day! Great service, thank you!

Michael E.

They can do simple things but we have them repair our water heater and then the wires melted themselves and it only cost $180 bucks

Daryl A.

I had Ballard install my first heating and air conditioner approx. 16 years ago . It worked great until a year or so ago when a power surge or something messed up a valve in my compressor . I always ask for Art when I have my yearly service check . Art always does a great job and I completely trust him . He got Dennis the owner on the phone who remembered me from the first install and gave me a great deal on a new high efficient AC unit . His crew had the new unit installed the same day a few hours later . Art just did a yearly service on it and said everything is perfect . I highly recommend Ballard . Daryl Armour San Bernardino

Robin K.

I called at 8:15 am, & they gave us a timeframe of 12-4pm that day. The 2 technicians arrived about 12:40, & by 1:10 had the problem figured out. They explained our options, & the cost. When we chose to replace our a.c. unit, they called another tech to bring the new one out, while they worked at taking out the old unit. Between the 3 techs, they had it all done by 4pm. Cleaned up, hauled away, polite, fast same-day service on a Friday, with no extra charges. Terrific!

Muriel Y.

They do excellent work. Very through and professional. Did AC inspection and gave recommendations. Always on time, courtesy and friendly. Highly recommend

Erin W.

I had a slow leak out at the main water line on my side of the meter so I contacted Ballards to fix it. They came out charged me $425. I thought that was a bit steep but paid because I needed my water turned back on! Fast forward 6mo and the same spot is now a geyser in my front yard! I called Ballards immediately and left a voicemail! Called the Water Company they came out and turned my water off yet again! I continued to call Ballards throughout the day and got no response. I called my handyman to see if he could come look at the pipe so I could get the water back on as I could t go all night without it. He came and advised that the pipe was never glued only primed and that's why it burst. He fixed it for me and got my water back on! And still no word from Ballards!!!! (This was on a Saturday) so the following day the Sunday on call guy calls me and I explained to him that I had to hire it fixed due to the lack of call from them the previous day! He said oh yeah the on call guy called off! So I called the office Monday for a supervisor and got no return call! Tuesday I get a call and I explained to the gentleman that I was not upset about the fact it came apart! I understand the technician is human and we all make mistakes but the fact that they weren't available to fix the error and expected us to go without water or pay someone else is not acceptable! And his response was yeah sorry about that!! No resolution offered at all! No offer to pay the handyman that fixed it or my water bill that I am going to have to pay for all the water that escaped down the street until the water Company came and turned it off ( there was so much water everywhere I was not able to find the shutoff valve myself) no offer to discount future services since I used them for 3 other services in the last year!!! I told him that I would be taking my business elsewhere and he acted like it didn't matter in the slightest! Very poor customer service! Very disappointing experience and I will take my business elsewhere and I will make sure if anyone asks for a plumber I will not recommend Ballards!!!

Sue N.

We have been using Ballard's for over 30 years for our residence and business. They are a family owned business that you can trust. They are professional, trust worthy and always respond quickly! Best A/C and heating in Riverside!

Kenny K.

The gas company turned off my gas wall heater as they stated it was installed improperly and could set the house on fire. I called Ballard and was sent a text that a tech named Art will be arrviing to inspect my wall heater within 15 mins of my call. Art informed me the wall heater could not be salvaged and they would install a new one for me. They did so and it is working great.