Ballard Plumbing Heating & Air Conditioning

Marcianni B.

So I am a member with Ballard and I was happy with the work they did for my heating and air conditioning system.
I needed work on my plumbing so naturally I called Ballard.
A gentleman came Saturday morning and I told him
The drains in the bathroom sinks were working poorly and the bathtub as well.

I expected the plumber to check the issue and report to me the findings, along with the cost and so forth.

Mind you, I have my toddler and special needs son at home with me as well.
So here I am just waiting on any report from the plumber.
A few hours has passed by and he says he will work on the sinks and bathtub. The price estimate is about $150.

I didnt think much of it because I expected that he was just checking out the issue
And coming up with the solution and then letting me know

Finally I stopped him and asked, what was the update
And he said my total was over $1,000 !!!!!!

I was shocked and I was literally stunned.

Apparently my master bathroom sink had a foreign object stuck in side
And he replaced the pop up and trap ($50 online)

And charged me $735 PLUS $155 for the cleaning of that 1 sink
(I asked why I was not consulted before he performed this repair/replacement because if it was $900 for ONE sink I would NOT have asked him to do that
Since I have TWO sinks and the other one was working

He also charged $155 for each sink (he serviced)
(Then later one said he would not charge for the other 2 sinks)

$196 for the bathtub
And quoted me $500 to replace the bathtub shoe
($30 on Amazon)

I was really stunned at this point
I had my two kids in my home
And I didnt expect to $1,500 charge to check my bathroom sinks and bathtub

I did not receive receipt
And I did not receive any confirmation of what work was done
Of course I texted the number I had on file to communicate with this company
But I would love to receive a phone call from the business office manager or someone who can explain to me what the heck happened
Saturday morning 3/2/24

Because I feel like I was scammed
Somebody please explain and help me

The last time they worked on my HVAC, I received an estimate in my email and a receipt immediately

This plumber did not provide any documents or anything
And I really just wanted him to leave my house
And tried not to fight or argue with him
Because I had my kids in the house

Adrian P.

Ballard was all around great, from the person who took my call all the way down to the technician. They diagnosed my problem and helped me out so much. Very fair prices as well!!

Wanda W.

We've used Ballard Plumbing and Heating for over thirty years and have been pleased with their efficient service.

Fred S.

SAN BERNARDINO, CA 92404

Vicente (Ballard) replaced our home's 75-year-old cast iron pipes with copper piping and replaced the house to curb cast iron main water line. Then, they carefully repaired the ~2 dozen holes in the wall, which were made to replace the old with the new. We couldn't even see where the holes were! What a super-friendly, experienced, and professional crew. Thank you, Vicente et al. And all with a fantastic Senior Discount!

Steele M.

I had a bad experience with this company last week. They mailed me back my check. I got it in the mail today. I feel a little better about the situation now, so I added 2 more stars to their rating for doing the right thing.

Oscar R.

Had a plumbing issue in the kitchen. Victor M. arrived on time. He not only fixed the problems but took the time to explain on how to avoid future plumbing issues and preventive maintenance. Thanks Victor

Lauren L.

Victor was my technician today and he was truly amazing, neat . Had some plumbing work done in my kitchen. He went above and beyond and walked me through the whole process of what he was going to do. Would definitely recommend him or ask for him again for any other plumbing services I need in my home .

Carla S.

First off, the business owner only replies to positive comments left on Yelp. Second, they're not as trust worthy as you think. They under deliver on their products and repairs. We've been a Ballard customer for years and now have moved on to a local Redlands company. Do your research, read the reviews and understand when you have a problem with their service, they'll fail to fix it.

Annamarie W.

My heater was not working properly so I reached out to Ballard Heating and Plumbing to fix the issue. A technician came out and got the heat to come on for a few minutes but by the time he had left, the heater was malfunctioning again. The tech came back the next day, claimed it was an error on his part with his equipment and advised that the issue had now been fixed. I didn't have time to check as I was headed out the door to my final doctor appointment before delivering my new baby. I came home to a cold house that is blowing cold air on a winter night. To make matters worse, I will be delivering my newborn in 2 days and I have a freezing home and it's Christmas weekend. I will have to scramble to find an efficient HVAC company who can actually fix the heating issue so my newborn and other 3 children don't freeze to death. I don't know what the tech did on the second visit but the fan won't stop blowing cold air and it's already freezing and 57 degrees outside. I even went outside at midnight to shut off the AC breaker and the fan is still running. I tried taking all the wires out of the back of the thermostat and that didn't work. I had to wake my 12 year old up to help me close all the vents which didn't help much. What a disaster!!!

Rickie M.

I am changing my review because when we contacted Ballard about the issue we had with our unit, they were quick to respond and to replace the unit. I am happy with the way it was handled.