Balanced Comfort Cooling Heating & Plumbing - Fresno

Casey M.

Our main water line had to be replaced from street to house, shopped around and Balanced Comfort came back with most competitive price, they were able to schedule immediately and stayed late on a Friday to not only finish the job but address some other issues that came up to make sure we were all set for the weekend. Cant say enough good things abour Ricardo and Christian and the rest of their team on how professional they were, they went above and beyond. Will be using them from here on out and highly recommend.

Yolanda T.

I should have posted this sooner. Almost immediately after posting my first review, Balanced Comfort contacted me regarding a service plan for our HVAC system maintenance. The owner/management said they understood my concern and offered a service plan for our HVAC system only at a very reasonable cost. I really appreciate this.

Thank you, Balanced Comfort.

K M.

I booked an appointment for a quote for a leaky sink via Yelp. The morning of the appointment I got calls asking if I was willing to reschedule the appointment and I wanted to get our sink fixed asap so I told them I would rather not, then they told me they actually didn't have anyone who could come out. They did come out the next day and the gentleman who did was very nice and professional.. told me the sink would be an easy fix but quoted over $400 for just the sink. I felt like it was a pretty outrageous price for an ""easy fix"", I ended up shopping around and found a great local company who fixed the sink for $160. I'm just glad I shopped around.

Craig S.

Joseph came out today to service our HVAC unit. He was fantastic. He spotted some neglected issues that could have caused some major issues. He took the time to show and explain to us exactly what the issues were. He then got our unit where it needs to be for maximum safety and efficiency. He is knowledgeable and personable with a heck of a work ethic. Employees like Joseph make us very pleased to be Balanced Comfort customers. Keep up the great work Joseph. We appreciate you!

Marz G.

I just finished a 3.5 day project to replace our heating and AC unit and ducting and had a flawless experience with the company from the sales and customer service reps through the team who installed. Jacob was the team lead and communicated in perfect fashion throughout. Eric, Audie and Josh were the other installers and were polite and hardworking throughout. I had a great experience with them all and felt very comfortable having them in the house for 3+ days. The system itself is a huge upgrade over what we had and night and day to the distribution we had before. I highly recommend them and have also used the company in the past for other services, always with the same level of quality.

Rick S.

I called on 2/15/2023 at 11:30 and received a call back today 2/16/2023 at 10:30 am. Responds time 11 hours not 20 minutes. No rating.

Sheri M.

NIGHTMARE! Avoid at all cost! Accounting department is the worst! I've never had to deal with sooo much issues. For over 1 year this company has either lost the payment or pocketed the money then reaches out to you 5 months after the payment has been made to only threaten you if you don't pay, they'll report it to the creditors. You want to know the story message me, I'll prove it with a nice email chain. Oh, Aaron, don't contact me asking how to make this better, ask your accounting team they can show you the email thread. Maybe have them work on their phone and email etiquette.

UPDATE:

2/6/2023:

1) If communication had been made between the solar company that they would be sending me a check, under my name and your staff was aware of this, why would I want to risk our established credit for $533? Typically, people who cannot afford, duck and dodge calls like these. We've answered the calls according to our work schedule and responded as much as we can.

2) If payment had NEVER been received? Why contact us in 6 months later requesting for the same payment? Why not be consistent? Why not call every week like a normal bill collector? Probably because payment has been received and someone had forgotten to close it out?

3) From the sounds of it, you were present on 12/30/2022 during the phone conversation between your staff, myself, and the solar company...right? They way she not only made the situation worse, but antagonized the situation was very professional.

4) Why do I have to keep telling the same situation to a new person who calls? I had requested for my email to be added to my account/profile on 12/30/2022 because no one seems to know what's happening.

5) I had to take time off work to specifically address this missing money based off of an issue two companies couldn't figure out, how epic.

Its also how a message is perceived by the reader and I'm the reader, I'm sure you are aware of that.

David L.

Rick is truly a experienced professional that is friendly, knowledgeable, and hands down best at his craft snd mentors his colleague professionally to ensure quality work is always completed. I bought the service protection plan because I want him to service my needs in the future! 5 star work thank you!!

Cheri L.

I can't say enough good things about this company. My HVAC went out during the hottest week of the year and, at the same time, as my scheduled eye surgery. They quickly set up portable units so my sister in law and I could be comfortable. (She came from Monterey to help me recover and the heat was killing her!). They replaced my 31 year old unit with the latest in high efficiency operation in short order. They were neat and clean during the construction and kept to the timetable given me. The office was in constant communication with me and let me know who was coming and what I could expect. I am recommending them highly.

S M.

It took over half a year for Balanced Comfort to ""complete"" their terrible work. Never once did a ""supervisor"" or owner check on the workers' terrible work. I am extremely disappointed with their work and their ""can do no wrong"" manager/owner.