Balanced Comfort Cooling Heating & Plumbing - Fresno

Andrew H.

They're either incompetent or crooks. I want to be VERY clear that the technician this company sent out was friendly and professional, but NOT qualified to work on a mini-split AC. He came, did some tests, troubleshot to the best of his ability, and said I had a broken thermistor. He told me the parts might be hard to find but I'd get a call on Monday (it was Friday when he came out). Monday came and went, I didn't hear back. I called Tuesday afternoon and they said they're still looking for the part. I finally got a TEXT, not a phone call, 10 DAYS after they first came out. 10 days with my AC acting up and they don't tell me anything! The text just said they couldn't get the part, and that's ALL it said. I asked what my options were. They sent a salesman out and he quoted me $15k for a new system, even though I found the part he said was broken for $140. Keep in mind this system is a Fujitsu system (they're supposed to be one of the best brands) and less than 4 years old.

I called another AC company and they sent a tech out. He found the condensation sensors were dirty, cleaned them, and it works perfectly now. Balanced Comfort almost cost me $15k for a job that didn't even require a part. Do NOT let this company into your home.

Dean M.

Today my ac wasn't blowing cold air. So I call balances comfort to see if they can come out and check my ac. They came right out and the service technician was very knowledgeable and helpful. I even got the yearly service it was that great of a service. I definitely would recommend them to anyone that needs ac repair.

Rishell A.

This is my second time using Balance air-conditioning they're always reasonably priced and efficient Always detailed repair evaluations with explanations on repairs being done and great with answering all my questions. Thanks so much Benjamin.

Sara P.

Had an emergency air conditioning was not cooling the house down .Called on Saturday was able to get a service tec out to look at my air conditioning.Other places were closed and charged more for Saturday service .They actually charged less than a few other places to do a service call during the week .Tec came out took pictures explaining exactly what needed to be done .Fixed the problem got air conditioning running in about an hour .Was a 104 degree day very professional fast service .Company is open 7 days a week great service.

Susan W.

Our air conditioner stopped working last night. Called Balanced Comfort this morning and they sent a repairman out by 1:30pm. He was able to fix our unit and again we have cool air. Thank you I would highly recommend this company because of the fast service. We had called to to one company and were told it would be a week before they could come (this was the company that install our unit), so happy we called Balanced Comfort.

Whitney q.

Very responsive and professional. They were empathetic to my situation needing my AC repaired urgently due medical needs. They scheduled me the next day, showed up on time, diagnosed and repaired the problem in less than an hour. This company is big on communication. Big thumbs up!

Joseph A.

I used Balanced Comfort on my old unit for yearly cleaning and maintenance. I am a handy person but I'm no HVAC technician. I really like balanced Comfort because they always do a detailed inspection including pictures of faulty items connected to their volt meter ( so I know it's not a scam). Then I can easily get the parts and fix it myself.

My compressor finally blew and I was faced with the decision to repair the compressor on a 12 year old unit or replace it.

I got 2 other companies to come out and give estimates. They were both 20k plus, and one even talked poorly of balanced Comfort when I'd advised I'm waiting for other estimates to pull the trigger.

Balanced comfort came out and gave me 3 options. 1) replace the compressor and install a platform for around 6k. 2) new 3 ton unit 14 seer unit with platform for around 13k. 3) new 3 ton unit 16 seer with platform for around 15k.

They advised they cover the unit if anything goes wrong within 10 years. Which 4 days after install it was not coming out to cold, gave them a call and they were out same day and had it fixed.

I have a very hard time trusting any type of maintenance professional. To many companies will lie straight to you face to get your money, but I feel like I can really trust this company and I would recommend them to anyone who needs work done.

Caressa T.

We are coming on to over 100 degree days and this company charged us $600 and left us with no air conditioning. After they ""fixed"" our air conditioning and it stopped working, they came out again. They told us the first person missed the true problem and it would now cost us an additional $1,200 to have air conditioning. The owner of the home went to hospice and now is in home care, but left many animals that can not swelter in the house. This company didn't offer us any refund for their negligence. If we found out the true problem and it was fixed correctly, we could have afforded it or at least not threw money away on a fix that was worthless and made an informed decision. We can't even afford a swamp cooler now. It is so negligent and awful what this company did.

william k.

Almost 900 dollars to run a water line from my sink to my refrigerator 10 feet away. Got it done for 250 via handy.

Kait S.

I had a terrific experience! I came home late on a Friday night to a hot house and no AC. One Yelp message later and I had an appointment for 8am the next morning. Their service technician, David, arrived and promptly diagnosed the issue and repaired it. He was friendly, informative and even remembered to close the gate of my fence on his way out. As a dog owner, I appreciate the attention to detail. Overall, it was a very pleasant experience and I'd highly recommend them.
FYI: The $59 diagnostic promo here is not being honored. I was charged $99 for a diagnostic. They told me it would be $99 in the original Yelp message, so they were transparent about costs. It was just disappointing.