Baker & Sons Plumbing

JoAnne U.

This company significantly overharged my 79 year old Father. They charged him $1,151 to replace a toilet with an ADA compliant toilet, not an expensive one either, an American Standard like anyone of us can buy at a home improvement store. This was not an emergency service and took approximatley 2 hours for them to perform this service. They claim... since he agreed to the price they quoted him before they did this work, they will do nothing. Watch out for your parents, or for any senior citizen with this company, as it appears with other reviews written that they seem to have no issue whatsoever to significantly over charge them for services provided. I have asked for a breakdown of charges and they refuse to offer me any breakdown whatsoever.

RESPONSE 12/28/2022

As I explained to you on the phone, based on your reviews it appears you clearly know when you're providing a proposal to a senior citizen as others have provided the exact same feedback. I am sure you would like nothing better than to directly deal with the 79-year-old man you already know you took advantage of. Also, as I previously told you., you are not to contact him, nor ever step foot on his property again, any questions can be directed to his family.
So once again I ask you for a breakdown as I asked on the phone and in my review of the $1,151. The answer is you cannot and will not. My only assumption is your labor must be somewhere in the range of $450 an hour. I am amazed that your able to stay in business with such a high labor and overhead cost and able to compete with other reputable companies. All you can answer is that you gave a 79-year-old man an outrageous quote and he accepted it... Clearly... not understanding you were significantly taking advantage of him.

Andrea Chuck H.

Had a outside water leak in a unknown location, Baker and son's quoted me $2,800 to replace water main pipe from meter to house. Then find leak and go from there . Leak was no where near there that location. Had problem fixed by a reliable plumber way under their quote.oh and they sent me a name for a loan company to pay for it! Avoid them,

Julie K.

Replaced a broken toilet with a $199 retail replacement.
Charged us $998. $800 for labor?
NO RECEIPT WAS PROVIDED.
Company seems to have dishonest employees.

They left the broken one for our disposal.

B B.

Criminals: would not quote hourly rate. Wanted $580 for 1.5 hours of work per their estimate. Told them to get off property.

Verdonna O.

We had a emergency repair because a leak in a copper line. When we called after hours on a Friday they contacted us back within 10 minutes and they came scheduled our repair the following morning. The two gentlemen that showed up had face coverings on, which was very much appreciated with COVID-19. Before coming into our home they put disposable shoe covers so they wouldn't track in anything. They fully explained the problem and what needed to be done for repair and gave us a price before proceeding with repair. We where very impressed with the two gentlemen with their work ethic and professionalism and the work they did for us. Would highly recommend Baker and Sons for you plumbing repair needs

April D.

You should not price gouge. We had a water leak. Had them install a water heater we had purchased to replace. The technician was great, but he was here 1.5 hours(set a timer) and was charged $720. That is 480 an hour. That is ridiculous. Of course we got stuck paying it because it was 5 o'clock and we needed water. After they left I started to read reviews online and sure enough, biggest complaint with this company is they overcharge. Most companies charge around 65 an hour at top tier 480 is ridiculous. Will never use again. I have never heard of a plumber charging 500 an hour

Ernie G.

This is the worst company that I have ever dealt with. I would recommend to anyone looking for a Plummer to stay clear of Bakers. They charged me $ 650.00 for a 2 hour job that they screwed up . I had to get another Plummer to come in and fix their mess. They left the job after the first day and said they would have to come back. By the way coming back would mean another $650.00. When I asked for an itemized bill they said that they just charge a set fee. I assume it doesn't matter if it's 1 hr or 10 it's $650.00. Biggest crooks I've ever met.

Mary S.

Charged us over $450 for 1 hour of work; originally want $750. Seems an awfully lucrative business!!

Jeff L.

These people are truly exceptional. They have done our plumbing work for seven years or more and in two houses we have owned. Never a complaint. Always professional, prompt and effective. Most recently Justin installed a tankless water heater, a whole house water filtering system, and an RO unit in our kitchen. Exceptional work. On another occasion, after a very disappointing experience with Home Depot's installation contractors and their inability to install our new dishwasher, we called Baker & Son to complete the job properly. Lorence was at our house within a couple hours, and accomplished in an hour what the H.D. installers said they couldn't do at all. Thank you Baker & Son's (and Justin and Lorence!) for jobs well done.

Curt P.

Baker just charged my 100 year old mother $1500 for a $700 water heater. They should be ashamed of their business.