Baker Brothers Plumbing, Air & Electric

TexaSicilian B.

2nd APPOINTMENT
I've now just had my second experience and unfortunately the five stars that Tony got before has now been reduced to zero through no fault of his own, but through his management. I'm sorry that it looks like I gave them a star, but this time they have not earned a star.

I was very specific when I called a few days ago that my tub filler/faucet had been installed improperly in my bathroom update and I needed them to fix it along with install the master toilet plus the drain stopper and overflow plate in the bathroom above and check a few other things INCLUDING THE WATER HEATER FLOOD ALARM THAT HAS GONE OFF!!!

I was told they had to have a specific person come out because of the tub filler/faucet situation couldn't be just anyone, but someone that was familiar with this sort of thing; hence, they couldn't get someone to me for a couple of days. I accepted that.

Fast forward a couple of days to my "appointment":

They would not give me a timeframe on when they were coming. Finally, the day of, I begged for a time frame so that I could attempt to arrange my schedule and I was withholding the paychecks of the people that screwed up the situation in the first place until I knew how grave the situation was in repairing what had happened. I was very upfront with Baker Brothers about this.

When I called for a timeframe the day of, they gave me the timeframe of 11a-2p. No one showed up and I finally called at 3:30p. They sent someone out who told me he was unqualified to do the work. He told me no one would be available for another couple of days.

I called Baker Brothers yet again and was told they would get the manager to call me and this was around 4:30 PM. No one called and I finally called back a little after 5:00 PM and they told me I would receive no phone call until the following day from a manager. I still have no master toilet installed and five people are still waiting on their paychecks even though multiple times I told Baker Brothers this was very important so that I could get people paid. Top that with the fact my water heater needs to be checked and I've basically been stood up.

Needless to say, I did not return the manager's call the next day.

ZERO stars

1st APPOINTMENT
Tony was upfront with me on costs and exactly what would be done. When we ran into an issue that was odd with the house, he handled it beautifully and at all times explained things in detail. He even finished in less time than what I had expected. He was everything I wish every company could be.

Kent C.

Due to a continuing drain problem at our home, we had Baker Brothers come out to assess the issue.

Approximately 6-8 months ago I had a plumber come and and he ran a line down the clean out for our kitchen and said that should do it. After paying $175 for that visit, we had the same problem again within three days. The next plumber asked where our clean outs were and once again I told him of the only one I had ever seen was near the kitchen area. He stated that there were others somewhere, but made no effort or gave me suggestions on how I could locate them. That visit cost me over $300.

Now today your Garrett Bullard and Ryan (?) we're dispatched to our home. After a few minutes discussing our problem, I was assured they would find the problem and fix it. They located the clean outs that had been hidden from me for 20 years under a foot of dirt/ flower bed, just as it had been when we moved in. They found roots growing in the drain pipe caused by a fitting that was not sealed properly. These guys went to work in the heat and took out and replaced the drain pipe and with the camera saw that I was clear all the way to the street. They worked hard and kept me informed all through the process.

I couldn't be more grateful for Baker Brothers getting me on their schedule quickly and for the professional, knowledgeable and hard working guys they sent out to FIX my problem!!!

We are on the Family Plan and expect to with you for a long time.

THANKS

RJ B.

I sure wish I would have chosen another company. The charge outrageous price to change the capacitor on my AC over $300. And it broke within 6 months and they won't honor their warranty. It was a capacitor that broke again my friend tested it with his meter and confirm that it was broke so I knew it was a capacitor. They were very rude when I try to explain to them and they just wanted to charge me another service call for coming out to lie to me and said I needed a whole new unit for over $5,000. They are predatory company and I would be careful if you deal with them.

Carmen W.

Lightning hit my house and hail caused roof damage. Bakers Brothers helped get my house back inhabitable again! Justin (the lightning expert!) and his crew Joe and Jason were very thorough going through all of my electrical so I wasn't afraid anymore to stay in my house and quickly got my electricity back going again.
Matt got all of the damaged insulation out and got rid of the weird smell caused by the strike by cleaning my ducts. Chuck came and replaced my damaged water pump in the kitchen really quickly also. They all just knew what to do and did it well! Thanks Bakers Brothers!!

Christin L.

Just replaced two of our ac systems. It was a tricky install with outdoor units on top of the house and an indoor unit in the attic. The crew was professional and thorough. They went above and beyond on the job - doing little extra things that just made all the difference in the outcomes. The manager was present at the beginning of the job for quite a while, then returned at the end of the day to inspect the work and check in again. Thank you BB (and Ozzy) for such quality work. Always enjoy working with you guys.

Glen F.

I called baker brothers in Fort Worth and scheduled a time for them to come and snake out by main line between 3:00 and 4:00. At 15 minutes till 5 I called and ask if they they were coming and after i gave the lady all of my information, she said i was not in the system. You speak so highly of how good you are and how well you treat customers. Maybe that might be true but i will never find out. Since you can't every schedule an appointment correctly.

Sami M.

We had Baker Bro's our to our home for a gas leak and it has been nothing short of a nightmare. The initial tech that came out said they would take care of it no problem, looked like a riser was leaking and needed repair. After replacing 2 risers, our gas line still couldn't hold pressure. At this point they threatened to send my account to the city DA as I hadn't paid the remainder balance since the job wasn't complete yet and at this point going on for 2 months without any progress. I was stunned they would demand full payment when nothing had been done to fix our gas leak. The bill was fairly outrageous as it was inflated by the plumber working at Baker bros which in turn lead me to call about the price when they quoted the work and the price that was billed to me. Lo and behold, the plumber who did the work at our house was being put on leave due to him inflating the bills of over a dozen clients including myself. Gas line is still NOT fixed and customer service is of no help. STAY AWAY!

Hardy H.

Gave me a highly inflated price to replace my evaporator and lied about my unit not being in warranty. Not a happy customer.

Gloria D.

I thought Baker Brothers was better than what I ended up with. They installed 2 tankless water heaters and I told them that I wasn't getting hot water to my bathroom or the kitchen, they said that it has to go to far and that is why it gets cold by the time it gets there. I recently had a plumber come out to fix a clogged sink and he checked the water heaters and said the circulation pump was not hooked up. That is what keeps the hot water going to all areas of the house. I spent a lot with Baker Brothers over the last 2 years and was very disappointed to hear that they never really finished the job. Would not recommend unless you have tons of money to waste. My daughter also used them for a toilet repair and not happy with that job either and it wasn't cheap. Think twice before calling them. I have given them a good review in the past but after finding out why I was having problems, never again. Just noticed still has old address, now living in Arlington, Texas

Joan T.

For a single person and a trusting person I feel like I was being taken advantage of. I was quoted for a 1400 square-foot house a new unit was $17,000. I got a second opinion it's only $8000 ( The difference of $9000 )The company I'm going with has been around since 1903 and very reliable I will not recommend Baker's brother. I was very upset at this. I'm posting this because I would like to see it doesn't happen to another individual I'm glad I got a second opinion.