Baker Brothers Plumbing, Air & Electric

S F.

Had to use a different plumbing company today as the usual one was not available. Called Baker Brothers this morning, and they had called me back within 30 minutes and someone was out at my house before noon. They even sent a text ahead of time with the technician's name and photo he would be working at my house. Joey came out, and he was so professional, friendly and not only did he do his work in a timely manner, he even looked under my sink to see if he could find a cleaner to wipe down the toilet! (He cleans and puts the seat down!!Wow! ;)

Baker Brothers receives an A from me as does Joey.

Lisa P.

Baker Brothers came highly recommended and they didn't disappoint. Garrett and Marcus are a great team! It is obvious that they know what they are doing. It was a pleasure meeting them. Garrett explained the problem with each of my toilets, gave me several options and pricing and in a matter of an hour and a half was able to fix all three. I'm new to Dallas and so glad that I called the right company the first time! Thanks guys!!

Patricia D.

We have Jay coming to fix a tub problem that we have for a year. Others who came tell us we need to destroy our tiles to accès the problem but Jay try different things and fix our problems he works 3 and a half hour he was courteous,calm and really knowledgeable. He fix our broken faucet and part all that for $236!
So big yeahh for Jay!

J.M G.

I joined their family plan which includes 2 ac/heating check up a year. The last 2 checkups were performed by 2 different techs, each of whom presented me with a list of recommended improvements. The 2 lists were entirely different. It appears that checkups are just an opportunity to sell unneeded modifications. The tech were very high pressure. Not appreciated. My house is 3 years old.

They also promote the concept that "family plan" members get preferential treatment. They say they provide 24 hour emergency service, yet when I was in need of help with a plumbing emergency, a phone call answering service recording received my call and my call was never returned.

OVER PROMISE UNDER DELIVER.

Monte B.

This is a combo review. A/C was freezing up, showing signs of low freon. Helpful tech did a pretty thorough inspection and showed me several problems. He did a good job. He would get 4 stars.

I was not impressed with the hard sell for a new unit when the sales guy came by to meet with us. I expressed that we plan on staying here so we needed a good solution, but this was a terrible timing due to some financial uncertainties coming up. When I pointed out that the 16 seer unit (the "Silver" solution) was almost $5k more than the one we had done about 2 years ago in Mississippi (same brand!) he just smiled and said "that is Mississippi, this is Texas". Alarm bells were going off when I very honestly told him I was in total sticker shock that the 14 seer unit (the bronze aka lowest solution) was over $10k and I was going to need a second opinion.

Here is what I find VERY shady. When leaving, they informed me they disconnected the A/C and it was just on fan since it was so low on freon. Also one of the main reasons for not recommending any repair was that the unit was from 2004 and it would be a waste of money.

Fortunately, someone at work recommended a guy that had done the work on our coolers and HVAC in the past. He walked in not knowing what BB had said. First thing he asked was why the A/C was off if all it was doing was freezing up. In his view totally unnecessary, he turned it back on but at 78 and it got us through the night with no problems. I can't help but wonder if this wasn't a tactic to make us so uncomfortable we would run to get it replaced (especially when my wife said something about maybe getting another opinion and sales guy laughed and said it was going to get hot), but maybe I'm being cynical.

As for the second point, he said the outside unit/heat pump was 5 years newer and really most of the problems BB pointed out were in the attic unit. He recommended replacing the attic unit and taking care of the outside by acid washing the coils and retrofitting for the newer freon since the old stuff was so expensive.

His solution had me up and going the next day, and the split with the new attic condenser and the retrofitted outside pump is working great.

Oh, and his quote had I wanted to replace it all was indeed almost $5000 less than Bakers "silver solution" so I guess it wasn't just a Mississippi vs Texas thing. However, he pointed out by only replacing half the split unit and doing the retrofit, if we keep the outside unit going another few years before replacement my total cost won't be much more than doing it this way, and we don't have to spend money that is very tight right now until down the road hopefully.

I felt like the other company listened to what we were saying and tried to gain a life long customer. Companies SHOULD try to be profitable and I have no problem paying for high quality, but I feel this crossed the line into gouging. If Baker gives you a high quote, do yourselves a favor and get another opinion.

Edna C.

I would like to give a negative 5 star rating if it was possible.

Two reasons for my extreme negative experiences:
- major screw up/mistakes made by their AC technicians
- provided untrue evaluations about the repairs and upgrades to the AC unit

I will NEVER EVER do business with this company ever again: I had their family plan for two years and had four terrible mistakes on AC.

1. They first told us to install a starter on a brand new unit, and then we did. The AC blowed up afterwards bc the Baker Brothers technician wired the unit incorrectly (not mention we did NOT need the starter to be installed to begin with).

2. This year they found the freon was overloaded, and wanted to charge us ($400) to flush the freon. Then I brought up the fact that their previous technician overloaded the freon, then they offered to fix it for free.

3. We asked for 2nd opinions and found out they lied to us that our blower motor had an oil leak (which would have costed us another $600+)

4. Also they intentionally wired air filter unit incorrectly (so the unit will breakdown earlier to be replaced with new unit) . This air filter was installed by their recommendations as well.

I can't believe a business this dishonest and corrupt is still around today and got away with many similar complaints like mine. Do NOT believe those BBB rating, this is why it is critical to get a second opinion (even though Baker Brothers techs are good at scare customers to rush it get fixed right away!).

V B.

My water heater started leaking over the weekend. When the company that I originally called failed to show up for my appointment and couldn't fit me in until another day, I called Baker brothers. Marcos came and he was amazing. He explained what all of my options were, took the old water heater away and then gave me A couple days to figure out my final choice. I very much appreciated the thoughtfulness, the expertise, and the professionalism. Five stars. He made me happy that the other company never showed up.

James E.

Baker Brothers isn't cheap; but they are dead-bang reliable, and hyper-competent. Clogged branch drain, Garrett was over in like 30 minutes from my original phone call (!), and had the whole thing fixed in less than an hour.

While Garrett was kind of the star today, scheduling the appointment was really pleasant; enough that I specifically remember it. Small thing, but all the small (and big) things add up to a great experience, and experience is what I'm paying for.

What can I say? I gotta recommend them, even though they'll never be low bid.

Shelia M.

Didn't show and was going to charge $150 to shut off water supply for whole building which they weren't going to do. The building technician had to.

Teresa W.

Jacob, Justin and Oscar deserve infinite stars! All 3 came out to fix our plumbing issues about a week and a half ago and they did a fantastic job! They were very professional, courteous, knowledgeable, extremely nice and friendly and punctual. Poor guys had to work under the crawl space which I am sure was unpleasant. We are so glad that we chose Baker Brothers Plumbing. We were happy with their services from day one when Jacob came out to give us an estimate. He was very thorough in assessing the situation and knowledgeable of what needed to be done. He also gave us the total estimate of costs that same day, which we appreciated very much. We agreed to the terms that same day and scheduled the work to begin the following week. Should we ever need to call a plumber in the future, we'll be sure to call them again and I will be referring them to anyone I know who's in need of a plumber. Thank you Jacob, Justin and Oscar! We truly appreciate all of your hard and great work!