Baker Brothers Plumbing, Air & Electric

Jennifer D.

I only called these folks because my regular tried and true folks don't work on weekends. I had a leak coming from the wall on Friday night of a holiday weekend. Good news is the Bakers Brothers folks were available by phone first thing Saturday morning and the appointment setter was very pleasant and courteous. They were able to get someone out to me on a holiday weekend Saturday. The bad news is that the technician took very cursory information from me, did a quick little look around and said the leak was from a pipe inside the wall and he wasn't qualified/didn't have equipment to deal with that. He said I would need a "leak detector" technician to come out on Tuesday after the holiday weekend. He also said that it seemed to him very likely that it was a leak from a pipe in my slab which would be very expensive. So I paid him the $39 trip fee and went without water for the next three days. Then I called the other company that I usually use, and they got right out there Tuesday morning. Their technicians did what seemed logical to me in that they actually ran the water, saw it coming out, did some measuring and determined a small area that they figured the leak would be in, cut out a small piece of sheetrock, found the leak, and fixed it. It took less than two hours and cost only $220.00. Now why couldn't Bakers Brothers do that?

In their defense both the service manager and customer service manager responded quickly and caringly to my complaint and my $39 trip fee is going to be refunded. Also they assured me that wasn't the way the service call should have been handled and they would get with the technician and address the issue to improve future performance. I might give them another chance if I was in a pinch on a weekend.

Tracey B.

Baker Brothers were very punctual for an emergency hot water repair. That is wy they get one star.

UPDATE -
I wrote the complaint below. I went to my mail box today and got a total refund. Obviously a quality company...

However once at my home, they tried to sell me a new hot water tank immediately off the bat. Then when it was requested they just repair the current hot water heater, they had to special order a part and it was almost as expensive as a new heater. Plus I then had to go 3 more days with out hot water. In the interim I had another company out that repaired the tank in less than 10 minutes. Instant hot water.

I had to pay in advance for the special part. I called to let Baker Bros. know and they were extremely rude. I really didn't expect them to refund any money, all thought I had paid for the part and the labor in advance for the repair once the part came in. You would think I could at least have my part....

Ell S.

Be careful when considering Baker Brothers. I was given an estimate to fix a simple leak that was three times the cost of a competing quote. It was a simple two hour job to repair a joint that wasn't doped properly and only required digging less than 12" in the soil. I paid them $40 for the estimate and saved over $600 by using my local plumber.

In reference to Tamara whom responded on behalf of Baker Brothers...I told your tech his number was ridiculous and he then called his boss who lowered the price by $80. You had a chance and failed miserably because clearly you are in the market trying to take advantage of clueless customers.

Robert S.

I have used Baker Brothers Plumbing four times for work on my home. My only complaints are they are a little expensive (but they tell you up front what the charges will be - but you decide), and they sometimes are a little late to arrive. Each time they solved my problem.

Ryan T.

Unbelievable, I found the plumber laying on my bed several times. I'm not even going to waste any more time writing the rest of the review. If you still want to hire them after what I have already said, then good luck.

A P.

I was charged $39 for the guy to just show up. Once he showed up he began reciting a list of fees I would have to pay in order to get a quote for my leak. Once he saw that I was not interested and would rather turn to another company he began giving me a ball park estimate. By the end of the conversation he was telling me it would cost me AT LEAST 50k to change my drain pipes in the crawl space. He was pulling numbers out of nowhere and wanted to make me feek insafe in my own home. The funny thing is that i am a property adjuster so i have a pretty good knowledge of what can be done and how much one can expect to pay for the work he was proposing to do. Clear lack of professionalism, knowledge and utter disregard to basic customer service. I would not recommend this company to my worst enemy. They give plumbers a bad rep.

Jared V.

I would definitely not recommend Baker Brothers Plumbing. They would not give an estimate over the phone to install a new kitchen faucet but got me to pay a $40 dollar service fee for someone to come out by saying how they have been around for years and their prices are very reasonable. When their "technicians" came out, I was given a ridiculous number and sent them on their way (paying the $40 dollar service fee of course). Come to find out my handyman can do this job in an hour and if you compare the difference in price it would reflect a 7 hour job..Thanks for the scam Baker Brothers..No wonder they spend so much on advertising!!!

Mark R.

They had done a good job for me so I referred them to a friend. She needed someone to go under the house and turn on a valve to a line that supplies water to the refrigerator. She had just bought the house and it had been turned off. They charged her $200. That's no repairs, just turn a valve. It was more than they charged me a few weeks ago to totally change the valves on my sprinkler system. I wrote to them on their web site and have gotten no response. $200 to turn a valve. Don't use them.

Liz B.

I have used Baker Brothers for years and they have always done a totally professional job and I have no complaints. They installed two new water heaters in my home this month and did a great job for a fair price.

Kathy B.

Late on Friday afternoon we discovered a small leak in the water main in our front yard. We called Baker Brothers on the recommendation of a friend. They said on the phone they would charge $200 just to come out since it was on a weekend. Fine. In the meantime, my husband dug down to where the pipe was and found out exactly where it was leaking, exposing the pipe. When the plumber arrived, he said it was going to be at least $695 for him to "dig" because it was a yard job, even though my husband had done all the work exposing the pipe and the leak. When we balked, he said it would have been better if we hadn't dug at all because the price was the same no matter if he dug or or not simply because it was in the yard. To add insult to injury, the $200 for the service call was not going to be applied to the work so the total was going to be over $895 !! After arguing with him, he called the office to see if they could help resolve this and the most they could do was include the $200 in the work. They were still going to charge the same to dig even though they didn't need to. We sent them on their way with the $200 service fee which we unfortunately agreed to on the phone. We will never call them again and we will never recommend them to anyone.