Baker Brothers Plumbing, Air & Electric

Brittany S.

Craig - OUR HOUSE IS LITERALLY RUMBLING DUE TO PRESSURE OR SOME TYPE OF VACUUM IN THE PLUMBLING LINES THAT BAKER BROTHERS INSTALLED. My husband and I have tried calling into your office 6 times over the last few weeks and every single time we get told that no one can help us except for you. We have patiently waited for your return phone call and never received it. Today I requested your email instead and since your office refused to share it, this is the only way I can get in touch with you.. To be clear, you did credit us $5000 for the faulty job your plumber, Chad, provided but that had nothing to do with this issue and we never agreed to waive the warranty on the work we had done. We are still paying you $13,000 for the remaining work and this needs to be rectified IMMEDIATELY. The $5000 was reimbursement for:
* Connected all plumbing to the wrong address - had to contact city to come out and reconnect to our address
* Forgot to move gas line in kitchen - had to pay another plumber to move
* Installed water heater in wrong place in attic - had to pay another plumber to move
* Kitchen sink drain installed in wrong place - had to pay cabinet installer to customize cabinets around this misplaced drain
* Installed shower mixer backwards in master bath - had to pay 3rd party to tear through wall on backside since tile was already installed and flip around
* Installed drain in master shower in wrong place - had to pay 3rd party to move and centralize in shower since your plumber put it off to the side of the shower
* Did not install proper support for weight of water heater in attic - had to pay 3rd party to rebuild flooring under water heater
* Threw away lid of brand new toilet - Baker Brothers did replace toilet after we had Craig (CEO) out to our house
* Installed plumbing lines in guest bathroom for 24" vanity when we had a 36" vanity- Baker Brothers did move this line after we had Craig (CEO) out to our house
* Installed plumbing lines at wrong height and width for master vanity - Baker Brothers did move this after we had Craig (CEO) out to our house
* Installed plumbing lines for clothes washer outside of wall instead of inside wall - Baker Brothers did move this after we had Craig (CEO) out to our house
* Installed toilet in guest bathroom in wrong location that blocked shower door from opening - Baker Brothers did move this after we had Craig (CEO) out to our house
* All of Baker Brothers mistakes added 3 extra weeks onto our renovation timeline and stalled other jobs from starting (like bathroom tiling and kitchen cabinet installation)
This pressure and rumbling within the pipes has nothing to do with any of the mistakes of $5000 credit listed above. This falls under the $13,000 that we are still paying you for and that is covered under our warranty. Please contact us immediately to get this fixed. We already paid another plumber to come out and try to fix this but he said that the brand new line Baker Brothers installed from our house to the sewer has sharp angles that are causing clogs and air bubbles and will cost THOUSANDS OF DOLLARS to fix. VIDEO ATTACHED FOR YOUR REFERNCE!!!!
****VIDEO WAS POSTED TO FACEBOOK AS THERE IS NO WAY TO POST IT HERE***** -Brittany Salopek

John E.

Be ware of Baker Brothers plumbing. We called them out for a simple drain leak which was the gasket on the tub overflow. They charge $280 just to look at it and then another $300+ to fix it. When I called the office to have them apply the advertised $55 discount coupon on their website they informed me they needed to know I was going to use the coupon before they priced the job. Very dishonest! The one thing they are good at--charging $600 for a $100 job. Rip Off

Josh J.

I had an appointment set up with them for "some time after 12." which should have been my first clue. Well, 5:30 pm rolls around and I get a call saying they're tech has taken too long on the previous job, and they asked if I would like to reschedule.

I informed them I took a half day off of work and that's not easy as a teacher, I previously called them at 4 to ask what was going on and got a safe "They'll be right there." message. I hung up on them to be honest during the 5:30 call. Well, I called back feeling bad and I explained what happened to the lady on the phone. She informed me that due to the disconnect (me hanging up) the tech had been sent to the next job. Excuse me? You just told me he was done for the day and I would have to reschedule to another day.

I ended up calling another company the same day. Too many plumbers out there to try this again.

Hiep N.

Baker and Brothers called 30 minutes before their folks came to my house.
Cody and his partner showed right on time.
First of what he did was to made one quick assessment of the situation and the tasks at hand.
He told right before his work start was I do not have to pay the original quoted price because I did not need something that was quoted, saved me 300 right at the batch.
Right there I felt so good and comfortable with him and the company he represents.
He and his partner did an excellent job, quick and professional.
They explained every single details of how the new water heater and its current configuration works.
I will have Baker and Brother at my speed dial for all plumbing and electricity related matters.
....a job well done Cody and to your partner too.
Hiep Nguyen @ Plano Texas

William H.

Not a company you should use unless you like bait & switch. I scheduled an appointment for this am, the company knew that there was a burst pipe in a crawl space and the water was off. The stated fee was $39 to diagnose which is waived if you use their services.

When the technician arrived on site the fee changes to $178 because it's in a crawl space and the water is off. Clearly the representative I spoke w on Saturday missed something or this is how Baker Brother's does business. Either way I expect better from a corporate entity.

For what it's worth, the technician was very nice and professional.

Rick W.

We are in the process of moving, and needed to have the water shut off valve replaced that goes to our icemaker / refrigerator. We had good luck in the past with Baker Bros, so contacted them. Their plumber came out, looked briefly at the valve, then began typing away at his ipad. He then quoted us between $1,200-$1,500 as he said he needed to cut into the drywall, cut out the pipe, reinstall a new pipe with a new shut off valve. Then we would be responsible for patching the drywall at an additional expense. We declined and just asked for the bill for the service call. He then called his Manager, and they tried to start negotiating. We declined, paid for the service call and asked him to leave. We then called our Realtor and got the name of a reputable local plumber. The reputable plumber came out, turned off the water and UNSCREWED the faulty shut off valve (yes, it was threaded, not soldered). Repair took about 15 minutes and cost a less than 20% of what Baker Brothers quoted.

Jennifer P.

I love this plumbing company! I had a late night emergency where the attic water heater exploded and was pouring water down through the hallway fixtures! Could not get water off! They came at quickly at 2am, did not overcharge, saved the day and installed a new water heater for us the next week. They also diagnosed other problems for us months later and have cleaned our drains..well. We have had it done before by other companies but they didn't get to the deep parts. It's been a week and our drains our functioning so much better now. They have specialists for all the different plumbing issues so different guys for drains vs heater. All techs have been knowledgeable, proficient, and communicate well.

Mark M.

They charged me $1500 to replace a ball valve on an exterior pipe. I later found out 2 of my neighbors had the exact same valve replaced for less than $500. I even dug the hole and exposed the pipe before Baker Brothers came. The work looks good but not 3x the price good.

Ken V.

We hired Baker Brothers to install a new hot water heater and replace an under-sink water filtration system with a new GE unit. They did an excellent job on both projects. They emailed me photos and backgrounds of the plumbers that would be coming to our house. We got a call when they were on their way and they showed up on time. There were two plumbers, one for each project as they were different in nature. Both gave us a written estimate before proceeding and the final charges were exactly as estimated. Both project sites were cleaned up at the conclusion of the work. We were very pleased with their work and wouldn't hesitate to recommend them highly.

Betty K.

Beware...I am an older citizen. My ac went out and I made the mistake of telling them it was an emergency because I couldn't breathe well. They sent David and another guy out. It took them about a minute and my air was on. They then proceeded to sit down and tell me I had two options. One was $10,000 and the other about $2400. That evening I had dinner with my son in town from Santa Barbara and his Baylor friends. When they heard this, they exclaimed no, no and immediately called an ac expert that told me there was nothing wrong with my ac. He took a part off that they had put on and put his own on and charged me $175.00. Laid it on the table and told me to call them to pick theirs up. After telling the girl in their office I wanted to review, she told me I could not get to their site. Their site is so misleading giving them 5 stars but you can't get on it to tell the truth about this Company. BEWARE My friends wanted me to turn them into the attorney general.