Baker Brothers Plumbing, Air & Electric

Tracy S.

Where to start... Try any other company but this one. Was quoted $4500 for two new air conditioning units last summer and went elsewhere for $2800. Sadly, I had already bought their yearly maintenance plan and couldn't get out of the contract until I moved.

So tried them again the following summer when we moved because I was locked into the maintenance contract and we had two minor issues found in a home inspection report. The tech rescheduled at 7pm (when he finally showed) for the next day because he said the repairs were too involved. Never ended up doing any repairs the next day and told me I misunderstood the night before. Only performed the maintenance. He didn't have any knowledge of mini-split maintenance which I specifically asked about when scheduling my appointment & never repaired two minor vent issues which I specifically scheduled beforehand with the operator to be done with the maintenance agreement. In addition, the tech came up with two pages of minor repairs that he said had to be done ($2000). I called back a separate repair company to handle my initial two repairs. This company did the repairs for $250 and only performed one of the baker Brothers guy repairs saying the others were unnecessary. Finally I asked Baker Brothers guy for an additional quote - he quoted me $3000 for pulling up under house duct work off ground (got it done for $250).

We moved. I finally broke my maintenance contract. Good riddance.

Lisa I.

I'm so mad I didn't check reviews before calling. I requested a tune up and they quoted me a ridiculously high price to replace an evaporator coil ($3000) and rusted drain pan found during the tune-up. It was so high, I said "I might as well get a new air conditioner!"

So he quickly gives me quotes for a new A/C starting at $8,000 and up to $11,000. Something didn't seem right because I know air conditioner installations are MUCH cheaper than that on average. He was probably only showing the higher end units.

Thank goodness I went online later to research the evaporator coil repair. I called around and found someone reputable that would do it for $1500 LESS. I also didn't need a new drain pan as suggested.

I hope Baker Brothers is paying attention to all these reviews. A few bad reviews is one thing but seems a lot of people seem to have gripes.... and a lot seem to deal with pricing. That is definitely my biggest gripe.

I had them repair some of the things found during the tune-up and regret it. After more research, I found out I was overcharged for this one hour's worth of work. Lesson learned.

Jack J.

This has to be the single worst experience I have encountered. These folks will lie at will, not only do they not care about your personal belongings they are in my opinion very under insured as they do not even carry a surety bond. I attempted to call 6 times yesterday with no luck, only when I left a message for Jimmy Dale (owner) did I suddenly get a phone call from a Man named Craig who represents himself as the GM. I continue to have nothing but the runaround from this company. I paid my bill with a cashiers check and took it on the chin, but trust me this is very far from being over. If you are a senior citizen or are not able to stand and pay close attention to their every move while in your home please beware!

C L M.

I've used them for plumbing and AC repairs before.
Always on time and very professional.

Today it's was near 100 outside,
AC just quit, thought I would have to wait a few days for repairs or pay extra. Allen, made it out same day, very informative, reasonably priced...very happy and cool!
Thanks!!

Steven P.

They came out the day I called and were extremely professional. They made sure they did not leave anything dirty and always wore shoe coverings when they came in the house.

Charles B.

We where over charged! Not to mention the horrible service! The worst is the people on the phone when we told them that the line they fixed was gushing water the day after they came out to fix it and now it's broken again!?!?! I wish I would have read the reviews before having Baker Brothers come fix a broken line in my yard..... They have been so unprofessional and dishonest about their ability to do "professional" plumbing I am shocked on how they are still in business! I think the guy that came out wasn't really a pro! I do not recommend to use them or to even think about the misleading ads they have on TV!

C C.

The technician was really knowledgeable and respectful. Caveat emptor: the marketing is slick, the jingle is cute... but just know, this company is INSANELY expensive $$$$. I paid over $1000.00 for 2-handle shower valve kit installation (parts cost about $60) and $over $1500 for installation of a sewer line cleanout tee (the PVC parts cost about $16). I'm guilty of "short-cutting" in the name of a quick resolve and not shopping around for pricing and I'll take responsibly for that--but I was completely stunned by that "BOHICA" invoice. Additionally, I was advised that they'd have to bust out the tile in the shower to access and repair... but I was disappointed at the size of the hole which left the shower unusable. I am of the opinion that when you call a contractor, you are paying not only for expertise but also convenience. This result (an unusable shower, with new handles) is not convenient. When I called to express concern and ask that the shower be put back in working order the customer service manager was insensitive, discourteous, and not helpful. Trust me, next time I'm calling another plumbing service. Like Pete M., in the review below: my first time using this service--and last time.

Cathie D.

I cannot believe the negative reviews here. every time I have had to use Baker Brothers (and it has been numerous times due to a faulty hot water heater - the manufacturer's issue) the plumbers have been courteous, prompt. professional and have given me all options before beginning any service. I definitely recommend Baker Brothers!

Nivaldo C.

Called them for my home A/C running but not cooling.
Technician came almost on time and asked me about the problem and I explained to him everything that was going on up to that date.
Technician started doing his job connecting his instruments but not sure if the readings were correct or not.
As an electrician and technician in industrial machines I made him few technical questions about A/C but he was not able to give me the answers. He just gave me answers like "maybe" "I don't know" " I am not sure" " I never heard this before" .
After these couple answers I realized that I was dealing with a NOT knowledgeable
A/C "technician".
Just after these couple questions he started to push me to buy a new unit instead to fix my not properly working unit. He also tried at every minute to sale me a "protection plan program" for future A/C problems.
On his lack of knowledge he try to convince me that the unit wiring was the reason of the problem and after replace the wires the problem still the same as before.
As he saw that he was dealing with someone who was not ignorant in the electrical and mechanical field he said that to get that running good I will need to buy a new unit and that is it.
To close the day he gave me a bill of $298.00 to change 18" of 12 AWG wire and $39.00 for the visit. I did not agree with his charges and just paid him $39.00 for the visit and gave him a $20.00 Dollars tip and let him go.
A member of my family had a similar experience with this company before when they charged this member's wife $2200.00 to fix his A/C when he was out of the country.
"I will give you a discount if you buy my plan" they said to his wife.
I seriously DO NOT recommend this company to anyone.
Be careful if you plan to get they working for you.

Andrew J.

Had someone come out and charge me 116 dollars just to tell me to have someone else fix it. What a waste of time and money.